The marketing of H&C is very weird, to say the least. I got on Instagram ads about them and when I checked the website, I found some good offers like 4 shirts at 160€ for Germany. I kept the shirts... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
"Slim fit" high collar Curtis shirts have now mostly become "York slim fit". They are outwardly very similar looking but "York" is more generous by a good inch in the body width (medium size), which... See more
Great products … however beware customer services is totally useless .. the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond . It seems that t... See more
Company replied
Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had... See more
Company replied
I ordered on the 5th of September, and my package still has not arrived. I emailed them, but responses are taking forever. The last update on the tracking site is from the 9th of October, which st... See more
Company replied
Bought two no iron shirts they have ripped in sleeve after three weeks and they won't refund or replace made in third world rubbish
Company replied
The products are quite nice. The communication with them is complicated and always requires a reminder. They do not do exchanges so pray that you do not have to return anything and claim a refund... See more
Company replied
The quality of their linen shirts are truely appalling. Ten or so wears in and the shirt is literally falling apart at the seams. It's as if the fabric is as weak as toilet paper. I wish I'd... See more
Company replied
Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of the toe box (very unusual!). In terms of care, the... See more
Company replied
Items went out of stock after I purchased them. Customer service gave me 4 days to respond with replacement choices but didn't send me the email. When I replied within a day of receipt of email, they... See more
Company replied
Absolutely terrible refunds process. Been over 3 weeks since my returned items were received by them. When I contacted customer service, they said my refund was requested and I should receive a refund... See more
Company replied
Big shout out to the amazing 'Amon' at H&C- Jermyn Street, LDN. The lad is the epitome of first-class service! His attention to detail, product knowledge &genuine passion sets him apart. I found exact... See more
Having shopped at Charles Tyrwhitt for years, I liked the Better Cotton Initiative and thought I’d try H&C shirts. The shirts are good but the company and communication are awful. I had no emails d... See more
Company replied
I received four shirts that had a different collar type to the ones I ordered. After speaking to someone on the phone I was advised to place a new order on which they would add a note as to which coll... See more
Company replied
Poor customer services and not respecting my statutory rights in the UK. Brought 4 shirts a number of months ago, 3 shirts are still going strong however after only wearing the other 6 times it fail... See more
Company replied
All suits make you select a leg size, then tell you you cannot return trousers that do not fit. Do not order online, this is a total scam. Apparently leg 34 waist 34 trousers are 'custom made', even t... See more
Company replied
I ordered a pair of tan wingtip brogues for £96, which looked beautiful online. Unfortunately, the shoes arrived damaged. For a brand that presents itself as premium, this was extremely disappoi... See more
Company replied
Clothes were good. But just the amount of plastic and paper packaging of individual shirts was ridiculous. Plastic around the collars and plastic clips seems a waste as they are thrown out and the shi... See more
Company replied
I have tried to return a blouse ( worth £ 20.00) but was 3 days out of the 28day return period due to unexpected travel abroad due to family member being seriously ill. H&C response was it is not poss... See more
Company replied
One of the shirts we bought frayed badly on one side of the collar after the first wash. We use Miele washing machine on the shirts mode for the washing. We had issue with only one shir... See more
Company replied
I have purchased H&C shirts in the past. I currently have 11 shirts in my closet in various styles (satin fitted, satin pussybow, stretch cotton fitted and cotton fitted) and I'm usually very impresse... See more
Company replied
My parcel from Hawes and Curtis says it has been delivered, but it has not been and no card has been left through my door. I have sent two emails on Monday and yesterday, no reply. And I would love to... See more
Company replied
Well would you believe it! It’s nearly 2025 yet a visit to the MK store today led to the middle aged customer assistant pulling, poking and tugging at my hair because she can. I did not visit the stor... See more
Company replied
I purchased a pair of shoes on 15th May 2025, by 26th June the heel had fallen off. These were formal shoes marketed as workwear. I complained to customer services who replied that based on images s... See more
Company replied
Having waited a little longer than expected for an exchange, the matter was quickly resolved once it was brought to the attention of a manager. The quality of their products is top draw.
Verified
As a first time customer, I've had the worst experience buying this brand. Within months of buying Hawes & Curtis shirts, more than half the shirts I bought all tore. One by the cufflinks, and other t... See more
Company replied
Purchased 4 shirts, all bobbling and shedding fabric within 3 months. Customer service have insisted that this is not a quality issue - their resolution is for me to buy a pilling comb and be... See more
Company replied
I recently ordered some shirts from Hawes and Curtis. It was left outside my front door as there was no-one at the property. My front door is visible from the road. A couple of hours later, som... See more
Company replied
NEVER BUY FROM THIS PLACE! I paid EUR 47 for a return of 2 polo shirts I did not want (they are shipping from UK). Both pieces was slim fit according to their website but is actually a regular fit. I... See more
Company replied
I’ve always liked the quality and style of the women’s shirts. Sadly the customer service agent I had the misfortune of speaking to yesterday ruined my shopping experience. She was self important and... See more
Company replied
I purchased a pair of corduroy trousers and two quarter-zip sweaters, but unfortunately, all were of poor quality. The fabric and stitching were weak, as both items ripped at the seams with minimal... See more
Company replied
I have ordered many times from H&C. But this particular order was never received. The photo shows it has been left against a white wall with no door number visible. I did not sigh for it. Why am I cha... See more
Company replied
Probably the slowest dispatch from an online retailer. If Hawes & Curtis want to be taken seriously they need to up their operational capabilities. Total lack of comms. Very poor response when questio... See more
Company replied
I purchased a pair of trousers from the company which was small.and I needed to exchange fir a bigger size. The courier delivered while I was not at home and left it outside and cannot be found. I spo... See more
Company replied
Purchased a shirt which I unfortunately had to return as it was too small. This company charge £3 “administration “( not postage, which I had already paid for) just to return! I have never encountere... See more
Company replied
I question the quality of the products and customer service. I bought a pair of leather trainers for my husband, but after approx. 10 wears the stitching has started to come undone on the front of th... See more
Company replied
First order, first mistake, first and last shirt! How I wish I'd read these reviews first. Received the shirt ok, not as blue as it looked, but the fit, XL Standard Fit, is terrible. I'm 6ft, med... See more
Company replied
Hawes & Curtis is a scam operation; do not place an order with them. I ordered linen shirts that were too big. I requested a return slip, and I was billed $89.35 to return the shirts. When I reached o... See more
Company replied
Very poor quality! I bought four shirts and within six months, three of the shirts had ripped at the seams - two on the cuff and one down the side. I complained to customer service and they replied to... See more
Company replied
Very stressful experience after ordering online. There was an error in the delivery address which I noticed immediately after ordering. I immediately tried to contact the company to correct this and a... See more
Company replied
Terrible service! I placed an order, after 1 hour I made a request to change the shoe. I was told I could not change my order as it had been dispatched. After 5 weeks I have still not received my orde... See more
Company replied
I had a terrible experience with the service from start to finish. I ordered shirts in extra slim fit, but they fit differently from one another. I returned them to exchange for fitted slim op... See more
Company replied
Disgraceful service, delay in delivery and no willingness to help regardless so many emails I sent but yet no one cares
Company replied
Verified
Shipping to the united states is unreasonably long. I ordered an item in November and it took over 3 weeks to arrive. I ordered a second item on February 7th and it still has not arrived on March 2nd,... See more
Company replied
Verified
Big fan of your shirts, but the online shopping experience leaves much to be desired. First, I wasn't allowed to use a discount code until I created an account. Then I couldn't use PayPal because my a... See more
Company replied
I will always be thinking about opting unique and trendy Suits to deal with myself. This shop is often a one stop solution where I will discover a huge number of suits, shoes, boots,shirts and tie.tha... See more
Company details
Written by the company
Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. With over 100 years of heritage, Hawes & Curtis has a distinguished British past and a promising international future. The brand currently has more than 20 stores in the UK and the flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. It has also launched German, Australian and American websites. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.
Contact info
85 Frampton Street, NW8 8NQ, London, United Kingdom
- +44 (0) 207 298 2242
- customerservice@hawesandcurtis.com
- www.hawesandcurtis.com
2.8
Average
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
Avoid avoid avoid
Bought two no iron shirts they have ripped in sleeve after three weeks and they won't refund or replace made in third world rubbish
October 16, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Mark,
Thank you for your review.
I'm sorry to hear about this issue. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation.
This matter is currently being investigated by our Quality Team, and we will be reaching out to you directly to resolve it as quickly as possible.
We take product quality and customer satisfaction very seriously and appreciate your patience while we look into this.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
Advertisement
I ordered on the 5th of September
I ordered on the 5th of September, and my package still has not arrived. I emailed them, but responses are taking forever. The last update on the tracking site is from the 9th of October, which states that the item is out for delivery and has cleared customs, while simultaneously saying I have to pick it up at a pick-up point—which conveniently does not state where that pick-up point is.
The tracking company itself is useless; all I get is a bot on their chat and website, and there is no email or phone number provided.
Tracking Number: LR540703519NL
October 15, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Very Disappointed
Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had to go into town to buy another. Customer service couldn’t do anything when I phoned them.
October 3, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
I'm sorry to hear about this issue. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation. As a good will gesture, your shipping fee was refunded. As the status with Royal mail shows ready for delivery, we are unable to redirect. Therefore, we have advised you can refuse delivery for it to be returned or arrange a return yourself for a full refund of the item.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
Great products … however beware…
Great products … however beware customer services is totally useless ..
the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond .
It seems that the brand takes the cheap option which then trashes the brand as whole . But then it’s rare that any UK company actually does anything properly anymore
October 8, 2025
Unprompted review
Reply from Hawes & Curtis
Good morning,
Thank you for sharing your feedback. We’re really sorry to hear about your recent experience with our customer service and returns process.
We’ve recently switched to a new online returns portal, and during the transition, some customers experienced temporary issues accessing or completing returns. The new system is now fully operational, and we’d like to make sure everything is resolved for you.
Could you please share a few more details about the problem you faced (for example, your order number and when you contacted our team)? This will help us look into what went wrong and ensure it doesn’t happen again.
Kind regards,
Nice quality - dreadful customer service! Not again.
The products are quite nice.
The communication with them is complicated and always requires a reminder.
They do not do exchanges so pray that you do not have to return anything and claim a refund.
The return cost is on your bill and from mainland Europe costs a fortune.
The refund only comes after claim and email - not automatically!
Sorry, for me surely not a second time!
August 22, 2025
Unprompted review
Reply from Hawes & Curtis
Good Morning,
Thank you for your review.
We are sorry to hear about this issue and glad to hear you liked our products, but we’re very sorry that your experience with returns and communication fell short of expectations.
We truly understand that international returns can be costly and inconvenient. At this time, we don’t offer exchanges, and refunds are processed after a claim and verification to ensure everything is handled correctly. We sincerely apologise for any frustration this may have caused.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Advertisement
Excellent Customer Service - Top Quality Shirts
As someone who is very tall (6ft 6in) and slim, I usually struggle to find shirts that actually fit properly. Curtis & Hawes has been a game-changer — their shirts are excellent quality, well-made, and fit perfectly.
I also want to highlight the outstanding customer service. When a courier issue meant my original delivery was lost, Delaney from customer support handled everything quickly and professionally, arranging a replacement order without any hassle.
September 30, 2025
Unprompted review
Excellent shirts- it’s been 16 years…
Excellent shirts- it’s been 16 years since my last Hawes shirt & I’m absolutely thrilled by the 5 I’ve ordered. They’ve exceeded what I expected… used TM Lewis & Charles Tyrwhitt & been happy but the quality & cut exceeded my expectations… I won’t be using another shirt maker again.
Huge thanks, they’re great.
September 26, 2025
Unprompted review
Poor customer service
One of the shirts we bought frayed badly on one side of the collar after the first wash.
We use Miele washing machine on the shirts mode for the washing.
We had issue with only one shirt and was clear it is a quality issue.
When reported this to the company’s customer service we got bombarded with messages that is tear and wear.
Even after sending the shirt at my own expenses to the company the customer service agent insisted it is tear and wear.
I then took the item to a shop, and was not surprised that the shop agreed that it is a brand new shirt and the collar fraying is a one off quality issue.
Too bad for the company to have a customer service agent that cannot differentiate between tear and wear and quality issue.
It looks like there is only one ill prepared customer service agent that doesn’t Mather what can’t think outside the box and accept the quality issue.
Funny enough I have taken this shirt to different physical branches and both of them agree is a faulty product.
September 10, 2025
Unprompted review
Reply from Hawes & Curtis
Good morning,
Thank you for your message and for sending the shirt to us for review. I’d like to clarify that our customer service team did not inspect the item themselves, it was assessed by our quality department, and their conclusion was that the fraying was consistent with wear and tear. Customer service then passed on this assessment along with future care advice.
We appreciate your feedback, and we are sorry to hear you remain dissatisfied. As the shirt is now over a year old, it does fall outside our policy. That said, your comments have been noted and shared with the relevant teams, as they help us to improve both our products and our service.
Kind regards,
H&C CS Team
Disgraceful service
Disgraceful service, delay in delivery and no willingness to help regardless so many emails I sent but yet no one cares
September 19, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email. Please provide details of your order number.
Once we have more information, we will be able to assist further.
H&C CS
Advertisement
Courier left the parcel outside my front door, someone has taken it and customer service would not send out another order
I recently ordered some shirts from Hawes and Curtis. It was left outside my front door as there was no-one at the property. My front door is visible from the road.
A couple of hours later, someone on a bicycle has noticed the parcel and taken it. I have this on CCTV.
As per royal mail policy, parcels should not be left outside the front door if it's visible from the road. The courier has confirmed this to be the case as well.
The level of customer service from Hawes and Curtis received has been appalling. They have not acknowledged the wrongdoings from the courier and offered any kind of help.
August 26, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email. Could you please provide your order number.
Once we have more information, we will be able to assist further.
H&C CS
High quality products
Having waited a little longer than expected for an exchange, the matter was quickly resolved once it was brought to the attention of a manager. The quality of their products is top draw.
September 12, 2025
Unprompted review
Poor quality monk shoes and disappointing customer service
Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of the toe box (very unusual!). In terms of care, the shoes are sized correctly for my feet and I used shoes trees and occasionaly polished. Raised with customer service but they refused this was a quality issue and would not offer and refund/replacement. Very disappointing considering the shoes £169 retail price tag. Not something I have every had on my many pairs of smart shoes from a number of manufacturers.
September 8, 2025
Unprompted review
Reply from Hawes & Curtis
Good Morning,
Thank you for your review.
We are truly sorry to hear about your experience with your shoes. We completely understand how disappointing this must be, especially given your expectations.
To help us look into this further, could you please email us at customerservice@hawesandcurtis.com with “Trustpilot Review” in the subject line? If you could also include your order number and photos of the shoes, our team will be able to review this in detail and come back to you with the next steps.
Once we have more information, we will be able to assist further.
H&C CS
Shoes delivered in damaged condition
I ordered a pair of tan wingtip brogues for £96, which looked beautiful online. Unfortunately, the shoes arrived damaged. For a brand that presents itself as premium, this was extremely disappointing.
The packing was excellent, but the product itself was not fit for sale. I contacted customer service just over an hour of delivery and it took over two days to even get a reply. When they did respond, I had to go through multiple emails, and provide extra photos, and I am expected to wait two weeks for a full refund .
I’ve since had to return the shoes at my own inconvenience. For a company with such a long history, I expected far better standards of quality control and customer service.
Based on this experience, I will not be ordering from Hawes & Curtis again.
August 27, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We have taken a look and can see that a refund has now been processed for the faulty item.
We are sorry for any inconvenience that this may have caused.
Kind Regards
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
H&C CS
Advertisement
Dreadful shirt and company.
First order, first mistake, first and last shirt!
How I wish I'd read these reviews first. Received the shirt ok, not as blue as it looked, but the fit, XL Standard Fit, is terrible. I'm 6ft, medium build, weigh 14stone. The shoulder/arm seam sits on top of my shoulder and the sleeves are nearly tight on my biceps and forearm. I'm no gorilla or even muscular, but this is ridiculous! Awful fit after drawing the line under dropping quality from CT I expected better for £40, £35 +£5 for delivery.
So with their 'warehouse' fee of £3 it's cost me eight quid to find out they mis-describe their sizes and send out close cut cheap cotton shirts! Not happy.
They also state you need to wrap the shirt 'as it was'! You're kidding me!
Tried to phone 4times. Horrible American woman accent. Four times it cuts off after ten minutes!
AVOID THIS AMATEURISH BUNCH - READ THE BAD REVIEWS, YOU COULD BE NEXT! Edit order no.3606561
August 26, 2025
Unprompted review
Reply from Hawes & Curtis
Dear Dave,
Thank you for updating your review and for sharing your order number. I am truly sorry that your first experience with us has been disappointing and that you’ve had difficulties reaching our team by phone. This is not the level of service we aim to provide, and I completely understand your frustration.
Regarding sizing, we do provide detailed measurements in our Size Guide for each shirt style, and our Customer Service team is always happy to assist with selecting the best fit. I appreciate your feedback on this, and we will review how we can make our sizing descriptions clearer.
As a gesture of goodwill, we have arranged that the handling fee will not be charged on your return. Once your shirt is received back in our warehouse, you will receive a full refund of the product, without any additional deductions.
We sincerely regret that your first order did not meet your expectations, but we hope you will consider giving us another chance in the future. Please don’t hesitate to reach out to our Customer Services directly should you need any further support.
Kind regards,
H&C CS Team
The quality of their linen shirts are…
The quality of their linen shirts are truely appalling. Ten or so wears in and the shirt is literally falling apart at the seams. It's as if the fabric is as weak as toilet paper.
I wish I'd read Hawes & Curtis Trustpilot reviews before making a purchase. Hawks & Curtis are not a premium brand.
It's a shame I can't post photos on this review as the photos would speak for themselves.
I cared for this shirt, washed is delicately, didn't tumble dry it. I remain astonished how fragile and weak the fabric and stitching is.
I've unsubscribed from their horrible spammy and annoying emails and I will have nothing further to do with this terrible clothing company.
August 20, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email. Please provide us with your order number.
Once we have more information, we will be able to assist further.
H&C CS
Too much unnecessary plastic
Clothes were good. But just the amount of plastic and paper packaging of individual shirts was ridiculous. Plastic around the collars and plastic clips seems a waste as they are thrown out and the shirt goes straight in the washing machine. Plus if the shirt is the wrong fit do you have to put all back together again to return. Even though liked cloths won't be buying when some of the world is trying to reduce single use plastics.
August 20, 2025
Unprompted review
Reply from Hawes & Curtis
Dear Beth,
Thank you for your email.
We truly appreciate you taking the time to share your feedback. Customer insights like yours are incredibly valuable to us as we continue to improve.
Please don’t hesitate to reach out if you have any further questions or suggestions.
Warm regards,
Will refuse returns
All suits make you select a leg size, then tell you you cannot return trousers that do not fit. Do not order online, this is a total scam. Apparently leg 34 waist 34 trousers are 'custom made', even though they are clearly stock (and why wouldn't they be at those measurements?). Has left me out of pocket, and I will never shop from them again.
August 16, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Mark,
Thank you for your review.
We are sorry to hear about this issue. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation.
Please note that ''altered'' refers to any item that is changed from its original condition. As the trousers are finished for a certain customized length, we would not be able to resell them. This is in place for all items, not just trousers.
For future orders, if you are unsure of the size/design, we would suggest purchasing the items unfinished and returning them if you are not happy with them. If you would like to keep the trousers, you are welcome to visit our stores, where we can finish the trousers' length for free.
As per our Return Policy, altered trousers cannot be returned for exchange or refund. This information can also be seen once you have selected to customise the inside leg length and added it to your shopping bag.
I am afraid that due to our policy in place, the Distribution Centre would be unable to accept these trousers for a refund or exchange. I apologise for the inconvenience this has caused you.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
Thank you for understanding.
H&C CS
Advertisement
Wrong Order Twice
I received four shirts that had a different collar type to the ones I ordered. After speaking to someone on the phone I was advised to place a new order on which they would add a note as to which collar type was needed. Paying another £6.95 for delivery I received the new order the next day, incorrect again. There seems to be some serious issue with the labelling of products in the warehouse. I am now several days away from the event I need the shirts for, £240 out of pocket, with nothing to show for it except two parcels full of the incorrect product.
August 12, 2025
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Terrible service
Terrible service! I placed an order, after 1 hour I made a request to change the shoe. I was told I could not change my order as it had been dispatched. After 5 weeks I have still not received my order, I have sent 5 emails following up the status of the order with no response!!
July 6, 2025
Unprompted review
Reply from Hawes & Curtis
Hi Leanne,
Thank you for contacting Hawes & Curtis.
As your order was placed from outside the UK, it was processed through our international partner, Global-E. For any queries related to international orders (including returns, refunds, or delivery issues) their team is best placed to assist you.
You can contact Global-E directly using the link below:
https://service.global-e.com/?id=f5151be1-3e67-4d83-823a-29864dfcc71a
Please don’t hesitate to get back in touch if there’s anything else I can help with on our end.
Kind regards,
Appalling customer service, potentially fraudulent company
My parcel from Hawes and Curtis says it has been delivered, but it has not been and no card has been left through my door. I have sent two emails on Monday and yesterday, no reply. And I would love to know how everyone is getting through to their customer service phone number as I have called the number on the email several times and just put on hold for ages then told no support agents can take my call please call back later. It feels like a rogue company at this point and I will be reporting them. It’s crazy, they reply to trustpilot reviews in 2 days and just ignore emails like they are begging for bad reviews!
August 7, 2025
Unprompted review
Reply from Hawes & Curtis
Good Morning,
Thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email. Could you please provide us with your order number.
Once we have more information, we will be able to assist further.
H&C CS
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