D Cupic

United Kingdom

Reviews

Apr 2, 2025

Return rejected after a 28day period

I have tried to return a blouse ( worth £ 20.00) but was 3 days out of the 28day return period due to unexpected travel abroad due to family member being seriously ill. H&C response was it is not possible to return (even for a Gift Card) under any circumstances, quoting their T&C. Sad to know what there is no compassion nor empathy in the world today. On a bright side I was offered 10% off my next full priced order...which will probably never be used.

April 2, 2025

Unprompted review

Reply from Hawes & Curtis

Apr 7, 2025

Good Afternoon,

We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.

I can confirm that all customers have 28 days from the date of delivery to return any unwanted items for a refund/exchange. Unfortunately, due to your order being outside of this timeframe, we are unable to approve this for a return.

Please see below for our returns policy -
https://www.hawesandcurtis.co.uk/returns-policy

I apologise, please contact me if you require any further information

We hope you understand.

Review of Hawes & Curtis

Jan 10, 2024

Split delivery and poor CS help

Order of 2 ladies shirts was split upon despatch and did not arrive on time. I am still waiting for a response re Royal Mail refund for the 2nd part of the order. No resp when ringing the helpline not from the emails sent a few times re 2nd delivery.
On the positive side “Nathan” from CS was very helpful in arranging a replacement shirt for one which was out of stock and also refunded the next day delivery charge but this only got 1 of the 2 shirts sorted. Immediate responses and great communication.
“Madalina” on the other hand provided an incorrect tracking for the second shirt and also failed to respond to my my follow up emails. I am still awaiting a response and £7 refund for delivery by Royal Mail ( no postage paid by H&K at all).
Shame as they have great products..

December 20, 2023

Reply from Hawes & Curtis

Jan 11, 2024

Hello,

Thank you for your review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.

I'm sorry to hear of the issue surrounding the delivery of your parcel.

I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation. According to our records, the refund for the delivery charge has already been requested and an email has been sent by my colleague confirming this. The amount will be refunded to the original payment method. Please allow 3-5 working days for this to be processed. This will also be confirmed in a separate email to you once our payments team has processed the request.

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com

H&C CS

Review of Holidaysafe Travel Insurance

Feb 13, 2014

Excellent location in Palma - Old City

We stayed @ apartment in winter months and it was ideal.
We were greeted upon arrival and given clear instructions and we had no problems in communication -everything was done smoothly and promptly.
It was clean and easy to find. There were negative points, however I would like to say that there could be some more extra pillows for bed, the bedlinen can be updated and ironed as it gives a nice crisp feel (I think that basic Ikea linen is used).
The flat has no outdoor space so in spring/summer you cannot sit outside and enjoy the sunshine. The two french doors can be left open but it can be noisy in the evenings as the flat overlooks the busy square.
The second bedroom feels a bit cramped as it has a bunk bed but the kids may enjoy staying there.
The Kitchen was clean and has a selection of plates/pots and pans but with so many restaurants around the City you would not need to cook . Wifi is also available and is included in the price.

Would stay there again but in winter months only (this is a personal opinion as I love the sun/outdoors ).

February 13, 2014

Unprompted review