Poor quality monk shoes and disappointing customer service
Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of the toe box (very unusual!). In terms of care, the shoes are sized correctly for my feet and I used shoes trees and occasionaly polished. Raised with customer service but they refused this was a quality issue and would not offer and refund/replacement. Very disappointing considering the shoes £169 retail price tag. Not something I have every had on my many pairs of smart shoes from a number of manufacturers.
Reply from Hawes & Curtis
Good Morning,
Thank you for your review.
We are truly sorry to hear about your experience with your shoes. We completely understand how disappointing this must be, especially given your expectations.
To help us look into this further, could you please email us at customerservice@hawesandcurtis.com with “Trustpilot Review” in the subject line? If you could also include your order number and photos of the shoes, our team will be able to review this in detail and come back to you with the next steps.
Once we have more information, we will be able to assist further.
H&C CS