Shoes delivered in damaged condition
I ordered a pair of tan wingtip brogues for £96, which looked beautiful online. Unfortunately, the shoes arrived damaged. For a brand that presents itself as premium, this was extremely disappointing.
The packing was excellent, but the product itself was not fit for sale. I contacted customer service just over an hour of delivery and it took over two days to even get a reply. When they did respond, I had to go through multiple emails, and provide extra photos, and I am expected to wait two weeks for a full refund .
I’ve since had to return the shoes at my own inconvenience. For a company with such a long history, I expected far better standards of quality control and customer service.
Based on this experience, I will not be ordering from Hawes & Curtis again.
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We have taken a look and can see that a refund has now been processed for the faulty item.
We are sorry for any inconvenience that this may have caused.
Kind Regards
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
H&C CS