Very Disappointed
Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had to go into town to buy another. Customer service couldn’t do anything when I phoned them.
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
I'm sorry to hear about this issue. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation. As a good will gesture, your shipping fee was refunded. As the status with Royal mail shows ready for delivery, we are unable to redirect. Therefore, we have advised you can refuse delivery for it to be returned or arrange a return yourself for a full refund of the item.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS