I had a terrible experience
I had a terrible experience with the service from start to finish. I ordered shirts in extra slim fit, but they fit differently from one another. I returned them to exchange for fitted slim options, but it took over a week for you to register the delivery. Then, it took an additional week for you to inform me that you didn't have two of the shirts available, so you would be refunding me. You also claimed that a shirt was missing from the box, which is simply not true, and I strongly suggest you check your CCTV for proof.
I called customer service twice, and both times, the representative was short and uninterested, stating, "We can do this; it's in our terms and conditions." Overall, it was a very disappointing experience.
After their reply, still didn't follow up on my issues. Terrible customer services. If anything my experience has got worse.
Have seen the reply. You are missing the main issues which was you very slow service and the attitude of your staff. Stop replying to make the review seem less valid. Terrible
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
H&C CS