Worst refunds process I’ve ever experienced
Absolutely terrible refunds process. Been over 3 weeks since my returned items were received by them. When I contacted customer service, they said my refund was requested and I should receive a refund confirmation once my refund has been processed - this should’ve happened within 24 hours as I paid via paypal. It’s now been 1 week and still not received any refund confirmation. Customer service reply times are appalling and incredibly unhelpful. Avoid at all costs.
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS