Courier left the parcel outside my front door, someone has taken it and customer service would not send out another order
I recently ordered some shirts from Hawes and Curtis. It was left outside my front door as there was no-one at the property. My front door is visible from the road.
A couple of hours later, someone on a bicycle has noticed the parcel and taken it. I have this on CCTV.
As per royal mail policy, parcels should not be left outside the front door if it's visible from the road. The courier has confirmed this to be the case as well.
The level of customer service from Hawes and Curtis received has been appalling. They have not acknowledged the wrongdoings from the courier and offered any kind of help.
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email. Could you please provide your order number.
Once we have more information, we will be able to assist further.
H&C CS