RI

Richard

United Kingdom

Reviews

Review of lastminute.com

Review of Hawes & Curtis

Rated 1 out of 5 stars

I ordered a pair of trousers which the…

I ordered a pair of trousers which the courier left outside my flat and got stolen. I didn't request for it to be left in a safe place or to a neighbour. I reported it to the company only to be told to go to the police and report it as stolen because its the company policy not to refund delivered even if its left anywhere and the GPS says the courier was there. A BAD POLICY AND BAD CUSTOMER SERVICE.

May 14, 2025
Unprompted review

Reply from Hawes & Curtis

Hi Richard,

Thank You for leaving a review with us. We’re very sorry to hear about your experience and understand how frustrating this must be. While our couriers confirm deliveries via GPS, we recognise the concern when a parcel goes missing unexpectedly.

As per our policy, we do ask customers to report suspected thefts to the police, as we’re unable to issue refunds once delivery is confirmed. We know this may not be the resolution you were hoping for, and we truly regret the inconvenience caused.

Your feedback is appreciated and has been shared with our team as we continue to review our policies.

H&C CS

Review of Hawes & Curtis

Rated 1 out of 5 stars

BAD COMPANY POLICY

I purchased a pair of trousers from the company which was small.and I needed to exchange fir a bigger size. The courier delivered while I was not at home and left it outside and cannot be found. I spoke to the customer services, they are now telling me its the company policy not refund any item since the GPS data has confirmed the delivery meanwhile I did not request to leave it outside or to a neighbour. They want me to report to the police if I think someone has stolen it. BAD CUSTOMER SERVICES AND BAD COMPANY POLICY. Will.never shop with them again

May 14, 2025
Unprompted review

Reply from Hawes & Curtis

Hi Richard,

Thank You for leaving a review with us. 

We’re very sorry to hear about your experience and understand how frustrating this must be. 

While our couriers confirm deliveries via GPS, we recognise the concern when a parcel goes missing unexpectedly.

As per our policy, we do ask customers to report suspected thefts to the police, as we’re unable to issue refunds once delivery is confirmed. 

We know this may not be the resolution you were hoping for, and we truly regret the inconvenience caused.

Your feedback is appreciated and has been shared with our team as we continue to review our policies.

H&C CS