Great products … however beware…
Great products … however beware customer services is totally useless ..
the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond .
It seems that the brand takes the cheap option which then trashes the brand as whole . But then it’s rare that any UK company actually does anything properly anymore
Reply from Hawes & Curtis
Good morning,
Thank you for sharing your feedback. We’re really sorry to hear about your recent experience with our customer service and returns process.
We’ve recently switched to a new online returns portal, and during the transition, some customers experienced temporary issues accessing or completing returns. The new system is now fully operational, and we’d like to make sure everything is resolved for you.
Could you please share a few more details about the problem you faced (for example, your order number and when you contacted our team)? This will help us look into what went wrong and ensure it doesn’t happen again.
Kind regards,