Hawes & Curtis Reviews 2,662

The marketing of H&C is very weird, to say the least. I got on Instagram ads about them and when I checked the website, I found some good offers like 4 shirts at 160€ for Germany. I kept the shirts... See more

"Slim fit" high collar Curtis shirts have now mostly become "York slim fit". They are outwardly very similar looking but "York" is more generous by a good inch in the body width (medium size), which... See more

Great products … however beware customer services is totally useless .. the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond . It seems that t... See more

Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had... See more

I ordered on the 5th of September, and my package still has not arrived. I emailed them, but responses are taking forever. The last update on the tracking site is from the 9th of October, which st... See more

Bought two no iron shirts they have ripped in sleeve after three weeks and they won't refund or replace made in third world rubbish

The products are quite nice. The communication with them is complicated and always requires a reminder. They do not do exchanges so pray that you do not have to return anything and claim a refund... See more

The quality of their linen shirts are truely appalling. Ten or so wears in and the shirt is literally falling apart at the seams. It's as if the fabric is as weak as toilet paper. I wish I'd... See more

Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of the toe box (very unusual!). In terms of care, the... See more

Items went out of stock after I purchased them. Customer service gave me 4 days to respond with replacement choices but didn't send me the email. When I replied within a day of receipt of email, they... See more

Absolutely terrible refunds process. Been over 3 weeks since my returned items were received by them. When I contacted customer service, they said my refund was requested and I should receive a refund... See more

Big shout out to the amazing 'Amon' at H&C- Jermyn Street, LDN. The lad is the epitome of first-class service! His attention to detail, product knowledge &genuine passion sets him apart. I found exact... See more

Having shopped at Charles Tyrwhitt for years, I liked the Better Cotton Initiative and thought I’d try H&C shirts. The shirts are good but the company and communication are awful. I had no emails d... See more

I received four shirts that had a different collar type to the ones I ordered. After speaking to someone on the phone I was advised to place a new order on which they would add a note as to which coll... See more

Poor customer services and not respecting my statutory rights in the UK. Brought 4 shirts a number of months ago, 3 shirts are still going strong however after only wearing the other 6 times it fail... See more

All suits make you select a leg size, then tell you you cannot return trousers that do not fit. Do not order online, this is a total scam. Apparently leg 34 waist 34 trousers are 'custom made', even t... See more

I ordered a pair of tan wingtip brogues for £96, which looked beautiful online. Unfortunately, the shoes arrived damaged. For a brand that presents itself as premium, this was extremely disappoi... See more

Clothes were good. But just the amount of plastic and paper packaging of individual shirts was ridiculous. Plastic around the collars and plastic clips seems a waste as they are thrown out and the shi... See more

I have tried to return a blouse ( worth £ 20.00) but was 3 days out of the 28day return period due to unexpected travel abroad due to family member being seriously ill. H&C response was it is not poss... See more

One of the shirts we bought frayed badly on one side of the collar after the first wash. We use Miele washing machine on the shirts mode for the washing. We had issue with only one shir... See more

I have purchased H&C shirts in the past. I currently have 11 shirts in my closet in various styles (satin fitted, satin pussybow, stretch cotton fitted and cotton fitted) and I'm usually very impresse... See more

My parcel from Hawes and Curtis says it has been delivered, but it has not been and no card has been left through my door. I have sent two emails on Monday and yesterday, no reply. And I would love to... See more

Well would you believe it! It’s nearly 2025 yet a visit to the MK store today led to the middle aged customer assistant pulling, poking and tugging at my hair because she can. I did not visit the stor... See more

I purchased a pair of shoes on 15th May 2025, by 26th June the heel had fallen off. These were formal shoes marketed as workwear. I complained to customer services who replied that based on images s... See more

Having waited a little longer than expected for an exchange, the matter was quickly resolved once it was brought to the attention of a manager. The quality of their products is top draw.

As a first time customer, I've had the worst experience buying this brand. Within months of buying Hawes & Curtis shirts, more than half the shirts I bought all tore. One by the cufflinks, and other t... See more

Purchased 4 shirts, all bobbling and shedding fabric within 3 months. Customer service have insisted that this is not a quality issue - their resolution is for me to buy a pilling comb and be... See more

I recently ordered some shirts from Hawes and Curtis. It was left outside my front door as there was no-one at the property. My front door is visible from the road. A couple of hours later, som... See more

NEVER BUY FROM THIS PLACE! I paid EUR 47 for a return of 2 polo shirts I did not want (they are shipping from UK). Both pieces was slim fit according to their website but is actually a regular fit. I... See more

I’ve always liked the quality and style of the women’s shirts. Sadly the customer service agent I had the misfortune of speaking to yesterday ruined my shopping experience. She was self important and... See more

I purchased a pair of corduroy trousers and two quarter-zip sweaters, but unfortunately, all were of poor quality. The fabric and stitching were weak, as both items ripped at the seams with minimal... See more

I have ordered many times from H&C. But this particular order was never received. The photo shows it has been left against a white wall with no door number visible. I did not sigh for it. Why am I cha... See more

Probably the slowest dispatch from an online retailer. If Hawes & Curtis want to be taken seriously they need to up their operational capabilities. Total lack of comms. Very poor response when questio... See more

I purchased a pair of trousers from the company which was small.and I needed to exchange fir a bigger size. The courier delivered while I was not at home and left it outside and cannot be found. I spo... See more

Purchased a shirt which I unfortunately had to return as it was too small. This company charge £3 “administration “( not postage, which I had already paid for) just to return! I have never encountere... See more

I question the quality of the products and customer service. I bought a pair of leather trainers for my husband, but after approx. 10 wears the stitching has started to come undone on the front of th... See more

First order, first mistake, first and last shirt! How I wish I'd read these reviews first. Received the shirt ok, not as blue as it looked, but the fit, XL Standard Fit, is terrible. I'm 6ft, med... See more

Hawes & Curtis is a scam operation; do not place an order with them. I ordered linen shirts that were too big. I requested a return slip, and I was billed $89.35 to return the shirts. When I reached o... See more

Very poor quality! I bought four shirts and within six months, three of the shirts had ripped at the seams - two on the cuff and one down the side. I complained to customer service and they replied to... See more

Very stressful experience after ordering online. There was an error in the delivery address which I noticed immediately after ordering. I immediately tried to contact the company to correct this and a... See more

Terrible service! I placed an order, after 1 hour I made a request to change the shoe. I was told I could not change my order as it had been dispatched. After 5 weeks I have still not received my orde... See more

I had a terrible experience with the service from start to finish. I ordered shirts in extra slim fit, but they fit differently from one another. I returned them to exchange for fitted slim op... See more

Disgraceful service, delay in delivery and no willingness to help regardless so many emails I sent but yet no one cares

Shipping to the united states is unreasonably long. I ordered an item in November and it took over 3 weeks to arrive. I ordered a second item on February 7th and it still has not arrived on March 2nd,... See more

Big fan of your shirts, but the online shopping experience leaves much to be desired. First, I wasn't allowed to use a discount code until I created an account. Then I couldn't use PayPal because my a... See more

I will always be thinking about opting unique and trendy Suits to deal with myself. This shop is often a one stop solution where I will discover a huge number of suits, shoes, boots,shirts and tie.tha... See more