Very poor customer service- will not purchase again
Very stressful experience after ordering online. There was an error in the delivery address which I noticed immediately after ordering. I immediately tried to contact the company to correct this and after about an hour trying to get through, I managed to speak to someone who said they couldn't change the address but would cancel the order so I could reorder using the correct address. A few hours later, however, I received an email saying the order had been dispatched to the wrong address.
Reply from Hawes & Curtis
Good afternoon,
We are sorry to hear about this issue.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email. Please include your order number
Once we have more information, we will be able to assist further.
H&C CS