CR

Catherine Roberts

United Kingdom

Reviews

Review of Hawes & Curtis

Rated 1 out of 5 stars

I question the quality of the products…

I question the quality of the products and customer service. I bought a pair of leather trainers for my husband, but after approx. 10 wears the stitching has started to come undone on the front of the shoe. The company were not interested, and called this wear and tear.

August 5, 2025
Unprompted review

Reply from Hawes & Curtis

Good afternoon,

Thank you for your review.

We are sorry to hear about this issue.

Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.

Once we have more information, we will be able to assist further.

H&C CS

Review of Ever-Pretty

Rated 1 out of 5 stars

Do not use this company

Do not use this company - no matter how desperate you get looking for a prom or evening dress. I was sent a dress late (outside of their times quoted) and have been unable to get a refund.

June 5, 2025
Unprompted review

Reply from Ever-Pretty

Hi Catherine,

We're really sorry to hear about your experience and truly regret any inconvenience caused. We understand how important timely delivery and a smooth return process are, especially for special occasions.

We'd love the chance to look into this for you and help resolve the issue. If you haven't already, please feel free to reach out to us at globalservice@everpretty.com or call us at +44 203 807 0569 with your order number, so we can locate your order and assist you further.

Your feedback is important to us and helps us improve both our service and processes.

Best regards,
Ever-Pretty