Nice quality - dreadful customer service! Not again.
The products are quite nice.
The communication with them is complicated and always requires a reminder.
They do not do exchanges so pray that you do not have to return anything and claim a refund.
The return cost is on your bill and from mainland Europe costs a fortune.
The refund only comes after claim and email - not automatically!
Sorry, for me surely not a second time!
Reply from Hawes & Curtis
Good Morning,
Thank you for your review.
We are sorry to hear about this issue and glad to hear you liked our products, but we’re very sorry that your experience with returns and communication fell short of expectations.
We truly understand that international returns can be costly and inconvenient. At this time, we don’t offer exchanges, and refunds are processed after a claim and verification to ensure everything is handled correctly. We sincerely apologise for any frustration this may have caused.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS