HORRIBLE EXPERIENCE!
NEVER BUY FROM THIS PLACE! I paid EUR 47 for a return of 2 polo shirts I did not want (they are shipping from UK). Both pieces was slim fit according to their website but is actually a regular fit. I had to spend an hour to fillout a return label as the firm had a bunch of questions to the package. They could instead consider to forward a return label alongside the shirts. Totally waste of time, never buying from here again, both the return system and the products are a joke. Now I will have to wait for my small refund I will receive because the shipping costs will be deducted from the total amount (if I even receive my refund back)
Reply from Hawes & Curtis
Hi
Thank you for your review.
We're very sorry to hear about your disappointing experience, and we completely understand your frustration.
It's clear that both the product fit and the return process did not meet your expectations and for that, we sincerely apologise.
We aim to make returns as smooth and straightforward as possible, and it's disappointing to learn that this wasn’t the case for you. Your feedback regarding the fit description and return label process is extremely valuable and will be shared with our team to improve our communication and service.
We’d like to ensure your refund is processed correctly. If you’re still waiting or have concerns, please feel free to contact our support team directly at Customerservice@hawesandcurtis.com
H&C CS