Dreadful shirt and company.
First order, first mistake, first and last shirt!
How I wish I'd read these reviews first. Received the shirt ok, not as blue as it looked, but the fit, XL Standard Fit, is terrible. I'm 6ft, medium build, weigh 14stone. The shoulder/arm seam sits on top of my shoulder and the sleeves are nearly tight on my biceps and forearm. I'm no gorilla or even muscular, but this is ridiculous! Awful fit after drawing the line under dropping quality from CT I expected better for £40, £35 +£5 for delivery.
So with their 'warehouse' fee of £3 it's cost me eight quid to find out they mis-describe their sizes and send out close cut cheap cotton shirts! Not happy.
They also state you need to wrap the shirt 'as it was'! You're kidding me!
Tried to phone 4times. Horrible American woman accent. Four times it cuts off after ten minutes!
AVOID THIS AMATEURISH BUNCH - READ THE BAD REVIEWS, YOU COULD BE NEXT! Edit order no.3606561
Reply from Hawes & Curtis
Dear Dave,
Thank you for updating your review and for sharing your order number. I am truly sorry that your first experience with us has been disappointing and that you’ve had difficulties reaching our team by phone. This is not the level of service we aim to provide, and I completely understand your frustration.
Regarding sizing, we do provide detailed measurements in our Size Guide for each shirt style, and our Customer Service team is always happy to assist with selecting the best fit. I appreciate your feedback on this, and we will review how we can make our sizing descriptions clearer.
As a gesture of goodwill, we have arranged that the handling fee will not be charged on your return. Once your shirt is received back in our warehouse, you will receive a full refund of the product, without any additional deductions.
We sincerely regret that your first order did not meet your expectations, but we hope you will consider giving us another chance in the future. Please don’t hesitate to reach out to our Customer Services directly should you need any further support.
Kind regards,
H&C CS Team