MMS

One of the shirts we bought frayed badly on one side of the collar after the first wash.
We use Miele washing machine on the shirts mode for the washing.

We had issue with only one shirt and was clear it is a quality issue.

When reported this to the company’s customer service we got bombarded with messages that is tear and wear.
Even after sending the shirt at my own expenses to the company the customer service agent insisted it is tear and wear.
I then took the item to a shop, and was not surprised that the shop agreed that it is a brand new shirt and the collar fraying is a one off quality issue.

Too bad for the company to have a customer service agent that cannot differentiate between tear and wear and quality issue.

It looks like there is only one ill prepared customer service agent that doesn’t Mather what can’t think outside the box and accept the quality issue.

Funny enough I have taken this shirt to different physical branches and both of them agree is a faulty product.

I visited the O2 shop.

Ray was very helpful and made our visit a very positive one.

Amazing customer service!!

The customer service team is just amazing. They spotted a mistake on my order and contacted me before shipping the products to make it right.

They delivered my product within 24 hours instead of 3-4 days.

Fantastic!!!

I paid the order before 3pm.

All products ordered were confirmed available by customer service.

The order did not arrive and they gave me the lamest excuses.

Also customer service has no idea when the order will be delivered.

The discount promised was also not included.

My On Cloud running shoes after some time became very slippery. Impossible to fell safe un wet conditions.

Also, they are very noise.

The guarantee they offer is a bit of a joke as I don't expect many people to keep the invoice, which is needed to open a case.

I bought the shoes from an autorized dealer.

I wrote to On Cloud offering to send them the shoes back as I cannot use it any longer.

My return package has been received by Thomas Pink on 18th of September.

I have
Not
Received the refund and they don’t reply to the form send via their website.

Cannot find a telephone number.

Will now dispute the charge with my credit card.

I ordered flowers to be delivered in Germany on Saturday (in time for Mother’s Day on Sunday). The money was taken, no flowers have been delivered and customer service has no information about.
Don’t waste time with the company as they can’t keep any promise advertised on their website.
The company claims there was no one to receive the flowers. There were two people at home at the time of the “fake attempted delivery”.
Instead of delivering the flowers they transfer it to DHL. You can imagine the flowers being handled by DHL. All dead and gone to the bin.

I have only got refunded because I had raised the case with my bank. Still Floraqueen are holding part of the money.

They don’t care about the customer. For them flowers on Mother’s Day or any special occasion mean nothing.

They will try to tire the customer to give up on any claim.

Definitely will never ever order flowers with them.

The website information is a two weeks time frame for installation from the payment day. Nearly two weeks have passed and I have not received any information about installation date. When contacting the company they asked me to give them information that is possible to install the charger. I am not an electrician so how am I supposed to know. They dont care about doing their job. They will ask for pictures/ videos and measurements but they will not look at the info provided. I am now waiting for the refund. TIME WASTERS

I did ask for an electrician to fix the switch on a standing lamp, to change one socket and check if one cable has electricity.
I will never use the company again!!!!!! And I would not recommend it either. The electrician did spend 15 min and the only thing he did was to change the socket (for one without USB) for one he had in the car. He did not bring a switch for the standing lamp so that was not fixed. Also he told me the new socket would cost £10 and they charged me £20. In total I paid £133 for a 15min job. My issues have not been resolved because the electrician was not prepared to do the work. I called the office and they told me is not their problem. Appalling customer service.

I got a call from Aspect blaming me for the fact that the electrician did not have the parts. They were more worried to have the review changed that to sort out the issue.
They refused to refund the extra charge. Which means you will agree a price for the part and than be charged doubled of that amount.

Definitely will not use again

Never consider buying Luxaflex blinds at JL. The product is great but the installation team will damage it beyond recovery, damage your property and refuse any compensation. Their team cannot measure properly, lack basic installation skills. This is followed by the worst post sales and customer service team in the market. They just blamed Luxaflex of misleading ad - which is not the case.

After 3 months, hours on the phone and 100s of emails I had no help to resolve the issue.

Without hope of finding a solution with JL I contacted Luxaflex.
Their service is on a completely different level. One call and one email with details was all I needed to do before Luxaflex offered to replace the damaged blinds. I have now new blinds properly installed by Luxaflex.

JL offered as a form of insult £100 compensation. I am to pay to replace the damage radiator, damaged carpet not to say about the time,
Energy and cleaning costs.

Taking legal action now to have the costs of the damages in the property covered by JL.

JL used to be a great place to
Shop. With this service I will never buy anything again

The worst customer service I have ever experienced.
The only customer service lady (whom I cannot name name here) is the most unhelpful person and is behind her desk somewhere telling me what the issue with the product is without even seeing the faulty food processor and not being qualified to this. Also, she has spent sometime lecturing me and blaming me of not using it properly. I had used the food processor for nearly two years and had no problem till now. Even though the product has guarantee she would refuse to organise and pay for the shipping. Worse than this she sent me a link to a list of curriers she has "agreement with". This companies charge absurd prices. I asked her how does she expect me to pay nearly £100 pounds for shipping a product that costs £500.
Luckily enough I found DPD and they charged me £7 for what her "choosen companies" where asking nearly £100. I am now hopeful the product with be repaired. I certainly will not recommend Magimix products for their poor customer service. I have also sent an email to Magimix France to make them aware of what is going on with their customers here.
As you can see the reply to my review received from the same lady just proves how appealing Magimix Customer Service is.
She does her job so badly that she has sent our item to our very old address, even though she has been informed of our new address.

Customer Service is good but the books ordered were of poor quality, not as specified in the description.