Having shopped at Charles Tyrwhitt for…
Having shopped at Charles Tyrwhitt for years, I liked the Better Cotton Initiative and thought I’d try H&C shirts.
The shirts are good but the company and communication are awful.
I had no emails during the return/exchange process to confirm what the details of the exchange were, and I’m now stuck where I don’t know what the status is. Live chat won’t respond and the customer service line is clearly not staffed appropriately.
Reply from Hawes & Curtis
Thank you for leaving a review with us.
We're pleased to hear that you’re happy with the quality of our shirts, but we’re truly sorry to learn that your experience with our communication and service fell short of expectations.
This is not the standard we aim to deliver, and we sincerely apologise for the lack of updates during your return and exchange process. We understand how frustrating it can be to feel left without clear information or support, and we take your concerns seriously.
We would be happy to assist please reach out to us via email customerservice@hawesandcurtis.com with your order details so we can look into this as a priority.
Thank you again for your honest review. We value your business and hope to have the opportunity to provide a better experience in the future.
H&C CS
