I ordered on the 5th of September, and my package still has not arrived. I emailed them, but responses are taking forever. The last update on the tracking site is from the 9th of October, which states that the item is out for delivery and has cleared customs, while simultaneously saying I have to pick it up at a pick-up point—which conveniently does not state where that pick-up point is.

The tracking company itself is useless; all I get is a bot on their chat and website, and there is no email or phone number provided.

Tracking Number: LR540703519NL