mark orr

Hi Mark,

Thank you for your review.

I'm sorry to hear about this issue. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation.

This matter is currently being investigated by our Quality Team, and we will be reaching out to you directly to resolve it as quickly as possible.

We take product quality and customer satisfaction very seriously and appreciate your patience while we look into this.

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).

H&C CS

We appreciate your positive feedback; we are so happy you valued our good product, good price, and quick delivery!

We're glad you find our tradespeople reliable. Thank you for your positive feedback; we appreciate your trust in our service.

Checkatrade Team

Hello Mark,

Thank you for leaving us this Trustpilot review.

We understand that your account being flagged as a trade account can be concerning.

We run a wide range of checks on all adverts posted to our site and are required to remain vigilant about trade sellers listing vehicles incorrectly within the private section.

As we are closely regulated by Trading Standards, we are required to check the cause of these flags to confirm the sale as genuine.

It's fantastic to see you've been able to resolve this by speaking with our Customer Security department.

If you'd like to discuss this further, please reply to the email we've sent you today.

Thank you,
Jordan.

Thank you for your positive feedback! We're thrilled to hear that you found our product to be top quality at a reasonable price, and that our delivery was quick. We appreciate your support and hope to serve you again soon!

Lee

Hello, thank you for taking the time to leave your feedback. We're delighted to receive positive feedback of your experience shopping with us. We look forward to your return :)

Hello,

Thank you for taking the time to share your feedback. We're glad to hear that you were happy with the product you received. We apologize for any inconvenience caused by the delivery delays.

If you're looking for more furniture options, we recommend checking out Furniture123 for a wide selection of products.

Thank you for choosing us.

Mark

Thank you for taking the time to share your positive experience with us via Trustpilot. We are happy to hear that you were able to find a more affordable option through Carole Nash.

If you have any queries in the future, please don't hesitate to contact us, we're always happy to help.

Kind regards,

Michelle @ The Social Media Team

Good afternoon,
I am very sorry to hear of the issues with your order. I can see our supplier has left us down on your order, this is still being looked into with our team and we will be back in touch. I do apologise for any inconvenience caused. Kind regards
Sarah