I ordered on the 5th of September
I ordered on the 5th of September, and my package still has not arrived. I emailed them, but responses are taking forever. The last update on the tracking site is from the 9th of October, which states that the item is out for delivery and has cleared customs, while simultaneously saying I have to pick it up at a pick-up point—which conveniently does not state where that pick-up point is.
The tracking company itself is useless; all I get is a bot on their chat and website, and there is no email or phone number provided.
Tracking Number: LR540703519NL
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS