Mark Rawle

All suits make you select a leg size, then tell you you cannot return trousers that do not fit. Do not order online, this is a total scam. Apparently leg 34 waist 34 trousers are 'custom made', even though they are clearly stock (and why wouldn't they be at those measurements?). Has left me out of pocket, and I will never shop from them again.

Duplicitous and exploitative. BT have pushed an excessive package on my older parents, who use the internet for little more than browsing the news and checking emails. They have locked them into a £90/month ultrafast halo fibre broadband package, persuading them they needed this to avoid being cut off. I would have expected more from a firm like this, who have clearly prioritised profit above all else. There is no advice or regard given to customers with less understanding of modern internet options. Discriminatory practice.

I placed an order for a jacket in the Black Friday sale, and it went through and I was charged. Three days later my order was cancelled by Barbour and refunded to my card due to the item being 'out of stock', however two days after this it was listed as being back in stock again, but at full price. When I asked customer services why my original order had been cancelled, they provided no response other than to tell me I was welcome to now purchase the jacket for full price (an extra £100). Exceptionally dissapointed with the way customer service is handled.

Parts delivered worked perfectly. Excellent checker to ensure compatibility before ordering. Compensated promptly for minor delay in delivery (which was couriers fault rather than the stores).

Had an account hacked. Two orders to a location 300 miles from my home, for large amounts of grilled meat (when I'm vegetarian). Despite being told in advance I'd been hacked, and the restaurant cancelling one of the orders, Just Eat refused a refund, any kind of apology or any engagement with me. They kept saying customer services would "look into it" and then sending nothing for another month until chased. They're still "looking into it" over a year later. Have deleted the app, and will never use again. Would advise the same.

Frequently raise prices mid contract, unreliable speeds and poor customer service. Will leave you on hold for hours and lock you into overpriced package deals that they will be exceptionally reluctant to cancel.

Great prizes and great causes. Have entered a few raffles and never won more than a voucher, but know someone who won a larger prize. All good as such a large proportion of profit goes to charity.

Life changing prizes and a significant portion of all money raised goes to a variety of excellent causes.

Excellent prices, loyalty scheme and prompt delivery. Never had any issues.

Ordered set of ties for a wedding. Two weeks after the expected delivery date I contacted ASOS to see where they were and was informed "still in the warehouse". Given we were staying in the venue I requested they deliver them there and was assured next day delivery to the venue, for which I provided an address. A week later, at 8pm on the day of the wedding, the ties were delivered to my home address 300 miles from the venue. Offered a refund if I posted them back at my own expense, and 10% off a purchase in the next month. Very unhappy with the service, and only an email to complain via. No phone line to speak to anyone. Would avoid.

I pre-ordered a copy of Final Fantasy XV: Deluxe Edition in August, scheduled for delivery on release date in late November. Unfortunately my copy did not arrive on release date (a Tuesday) but as not to be unreasonable I waited until the end of the week to contact GAME.co.uk. It was a full two weeks beyond this before I received notification of any form of compensation from GAME, who reported the product must have been "lost in transit" therefore I was entitled to a refund or a replacement. Unfortunately by this stage the Deluxe Edition was sold out, therefore only a refund was available.

Given I had deliberately pre-ordered the product to avoid this situation, and was now two weeks post release without my purchase and with the specific product sold out, I informed GAME.co.uk that I felt additional compensation would be reasonable. I was informed this was not available for items "lost in transit". While the full refund stops me from awarding one star, I would none-the-less recommend avoiding this retailer for pre-orders.