Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with the company's products, citing issues from the initial setup to ongoing functionality. People find the technology unreliable, often struggling with wireless connections and software compatibility. The printer's performance is a recurring concern, with consumers reporting frequent errors and malfunctions. Additionally, many reviewers are frustrated with the customer service, describing it as unhelpful and inaccessible. Consumers also express concerns about the subscription model and cancellation process, with some feeling trapped in unwanted plans. The cost of ink and the printer's tendency to waste it are further points of contention for many reviewers.

Based on these reviews

Rated 1 out of 5 stars

HP Envy 6000 – absolute garbage. Worked for a couple of months, then started going offline every week, especially when updates are pushed. The only “fix” is to unplug it and wait forever for it to... See more

Rated 1 out of 5 stars

i have a pro8020, printer is ok but the rest of hp is shit. Why can't i download only a printerdriver and the scannersoftware. No i have to use that not working smart software. I have been trying to... See more

Rated 1 out of 5 stars

UNable to connect via wifi and the ethernet port would not hold an ethernet cable without a paper clip holding it in ! But despite ethernet cable connection it would only print intermittently. Wh... See more

Rated 1 out of 5 stars

DO NOT BUY AN HP! I bought one from their OfficeJet Pro 8130e 8 months ago...it worked for 2 months then kaput. Gives me a number of errors, spent hours with support staff who took me around in circl... See more

Rated 1 out of 5 stars

Their printers are scam. You have to pay to print and each page counts. Even printing with your printer at own home you pay per page with your own papers. It has a lot of bugs and extremely annoying w... See more

Rated 1 out of 5 stars

I was interested in buying an Envy laptop but wanted to discuss some details with a sales person before purchase. However in normal working hours I first tried phoning and used their ring back facil... See more

Rated 1 out of 5 stars

HP makes the worst printers on the market. I will never buy one again. They have rendered my printer useless. I was in their auto print cartridge program, then didn't need it anymore. I unenrolled in... See more

Rated 1 out of 5 stars

Never in the realm of human experience have i ever encountered what I suspect is the most atrociously awful software. The entire HP computer system development 'team' should be sacked without cer... See more

Rated 1 out of 5 stars

I had called customer support three times back to back and every time I get someone who has lots of background noise (dog barking) to various other noise. The voice quality starts to fail within a min... See more

Rated 3 out of 5 stars

Down loaded the 'Easy' app and started the wireless connection. Needed permission to use location - shown as 'off' on first screen and can not be changed here - you need to go to security option! Th... See more

Rated 1 out of 5 stars

Be careful when registering your printer ..i didnt realise i had ticked a box to say i would only use HP cartridges ..totally misleading marketing ..this option should be removed ..now the printer is... See more

Rated 1 out of 5 stars

Awful!!!! I need to use a printer infrequently, unfortunately I bought a HP. Which needs to run a clean and alignment if not used regularly (if not used every other week. But worst of all trying to... See more

Rated 1 out of 5 stars

Printer is three years old. Followed all instructions regarding cleaning ink heads etc with limited success. Expensive cartridges - terrible customer service. Will be posted a video online asap showi... See more

Rated 1 out of 5 stars

HP ENVY INSPIRE 7224E Absolutely useless 1. Driver updates a maximum hell: the HP smart app needs to recognize your printer in order to update driver and very often it doesn't recognize it. You... See more

Rated 1 out of 5 stars

God What an awful piece of junk After spending 2 hours with chatgpt trying to figure out all the error codes and it not turning on or off or doing anything I wanted it to do. Turns out I can't use... See more

Rated 1 out of 5 stars

Avoid this company! HP only care about getting your money. Once you've bought a crap product from them,When a problem arises, They simply ignore you, via email, Social media and telephone call... See more

Rated 1 out of 5 stars

Stay away from deskjet printers. Mine has been trouble since I've had it. Mainly due to printing being switched off remotely for seemingly random issues. I came off their instant ink subscription be... See more

Rated 1 out of 5 stars

I've tried for 5 days to get advice regarding an error on my HP LaserJet. It is impossible to get to speak to a human, and all other 'AI' and chat advice has been useless. To add insult to injury, I... See more

Rated 1 out of 5 stars

This company does not deserve loyal customers. I purchased an HP Envy 5530 691cbc many years ago and took out the basic subscription. I generally only do a small number of prints every month and since... See more

Rated 1 out of 5 stars

Absolute trash printers. The economical ones are not worth it, takes up to 10 printing attempts and you being at the printer to manually feed the paper in. Customer service team can't support well the... See more

Rated 1 out of 5 stars

In the past a few year, this HP printer turned to my nightmare, various kinds of weird issues and nothing worked even for very basic printing. HP printer is literally crap!!!! They are genius wh... See more

Rated 1 out of 5 stars

Its the worst product you can ever go for. Will drain your pockets in repairing costs. Very delicate printer. Paper stuck issues , toner issue and absolutely no support from the company HP which de... See more

Rated 1 out of 5 stars

Bought a new HP Deskjet 2800e printer that wouldn't connect to any device. Previous printer was fine but bulky as it was used professionally and I wanted to downsize after retiring so sold it. Phone c... See more

Rated 1 out of 5 stars

I purchased a HP Deskjet 4130e printer and It's the worst printer ever made. Had problems from day 1. Brands like HP make such cheap printers and they exploit customers selling ink because half the in... See more

Rated 1 out of 5 stars

What ever goes right with these printers? It takes approximately 12 minutes for the printer to turn on, you can't turn quiet mode off, it constantly says there is a paper jam when there isn't. The str... See more

Rated 1 out of 5 stars

HP is atrocious Nothing ever works without some issue, antimarket business model, in fact you know what, I can't be bothered to say any more. Simple. Don't use HP.

Rated 1 out of 5 stars

I turns out that my HP9120e printer comes with NO ink. They offer a "free" Instant Ink three month trial, but it turns out that if you don't pay to continue they disable any ink you have including the... See more

Rated 1 out of 5 stars

Another 1* vote for HP. One star is too much. I’ve been tricked into buying a couple of their Printeze that seemed good and they were absolute rubbish. Both are thrown away within one month.... See more

Rated 1 out of 5 stars

Time wasters , you use half my ink with alignment of the printer. Only so many minutes in a day and yet another company who thinks it's ok to waste them with non consenting alignment. Stop wasting... See more

Rated 1 out of 5 stars

I came here to vent at the utter pile of excrement that HP printers are and was heartening to see that the rest of the world agrees. I only wish it was possible to have a web browser that automaticall... See more

Rated 1 out of 5 stars

Do not buy HP they are scammers. Printer (HP envy 6022e) is 8/10 times showing some kind of error and therefore unusable. No accessible customer service (UK), scammed me on the ink subscription and 'c... See more

Rated 1 out of 5 stars

Bought a printer a year ago, which worked sort of for a year, then I am told it is no longer compatible with my chromebook, which it was when i bought it. Tough luck to me, they told me to print from... See more

Rated 1 out of 5 stars

Hp product especially printers are the worse piece of shit going, so don't ever think about buying one, if you do you'll regret it big time.

Rated 1 out of 5 stars

If i could give a minus star I would. The worst possible ordering experience and customer service I have experienced in my entire life. Please don’t use them. I ordered a new printer after seeing my m... See more

Rated 1 out of 5 stars

Recently bought a Desk Jet 2810e , took ages to set it up , printed ok for a few days but now will not print because it says there is a jam , there is not a jam as it will print web access and test re... See more

Rated 1 out of 5 stars

I will never buy a HP printer again. There is always something wrong. when I wan't to print something, af few days or weeks after the last print, the printer is oflline, and I have to figure out w... See more

Rated 1 out of 5 stars

Never ever again would I buy a HP printer, there cartridges are so expensive there plan starts of at 5.90 a month for 10 pages it’s a joke, to buy a ink cartridge without a plan is 37.00 pounds for 10... See more

Rated 1 out of 5 stars

I bought an HP Deskjet 2800e in May, about three months ago. I downloaded the HP Smart software onto my mobile phone. It seemed to work ok, far from ideal, sometimes it would print with no problem... See more

Rated 1 out of 5 stars

I cancelled my instant ink subscription and now I can't use my printer anymore. I bought separate ink hp cartridges and it doesn't work anymore.

Rated 1 out of 5 stars

If there was a 0 rating I’d give it that. They are absolute scammers. Constantly taking money out my account nearly every 2 weeks and I’m not even getting products for it. I got charged £25 today for... See more

Rated 3 out of 5 stars

I purchased a 2800 E series printer for $50. Took me two hours to get the Wi-Fi direct function to work. (I have no network to access). Instructions were difficult to find and it was a royal pain i... See more

Rated 1 out of 5 stars

Second HP printer at home, the first one was utterly useless, could never connect wireless too it and kept running out of ink, needed something quickly as could to replace it and bought a smarttank, w... See more

Rated 1 out of 5 stars

It's a minefield to get and HP Envy printing. HP SMart App doesn't seem to recognise any files other than PDF. After several weeks of messing around every time I want to print, I feel like giving it... See more

Rated 1 out of 5 stars

Purchased a HP printer and it's been a nightmare from day one. It will randomly stop printing half way through a page the power button will start flashing and eventually it will kick the page out and... See more

Rated 1 out of 5 stars

Two printers for 3 years, both stoped working with the same issue saying can't connect to the network and unusable. Dont buy HP. Its not ecological to throw away scuh equipment each year because their... See more

Rated 1 out of 5 stars

Bought one printer,Smart tank 5105,had to take it back because the cartridge wouldnt move to load it.Now i`m taking back the exact replacement.Cartridge moves so i can load it but a software problem i... See more

Rated 1 out of 5 stars

HP printers are garbage. Stay away. I have a new Desk Jet "All In One". Have had to reinstall the drivers 10 times. It craps out for nothing. Printer ink very expensive. Real garbage product. New prin... See more

Rated 1 out of 5 stars

If there was a zero or minus rating that would be still too high. My printer was faulty from a few weeks after the purchase. HP dragged out the 'support' until it was out of warranty and then said... See more

Rated 1 out of 5 stars

i wish i can honestly rate it negative 1 million, ive never been so INFURIATED with a piece of machine my entire life!!!! why have you put a printer behind a pay wall?!?!?!?! it's never printed correc... See more

Rated 1 out of 5 stars

we live in the age of AI, yet hp deskjet 2700 series are so useless, you have to battle with these machines line in Teminator 2 before you get one page printed

We perform checks on reviews


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Printer and Scanner Store

Information provided by various external sources

1451 The Hewlett-Packard Company or Hewlett-Packard was an American multinational information technology company headquartered in Palo Alto, California.


Contact info

  • Page Mill Road 1501, 94304, Palo Alto, United States

  • hpprinter.com

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star


Rated 2 out of 5 stars

HP Office Jet 'Pro' 7740

HP Office Jet 'Pro' 7740 - It prints, but thats about it. Tried scan with USB using document feeder - nope, fails to scan properly all pages, then decides it doesn't want to write the scan files to the USB. Tried different USB nah mate, don't want to do that! Installed HP scan software, doesn't see printer, dropped of network again. Three reboots.

I today, for the first time asked it to do more than one thing, and it failed badly! My last HP printer.

October 16, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Rubbishy HP

Their instruction book re installation of Deskjet 2800e series is brief and absolute rubbish, as is their printer which constantly behaves erratically. Will never buy an HP printer again.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars, I would.

HP Envy 6000 – absolute garbage. Worked for a couple of months, then started going offline every week, especially when updates are pushed. The only “fix” is to unplug it and wait forever for it to reset.

Whoever thought a buttonless printer was a smart idea clearly has never used a printer in real life. What used to take two seconds now means dealing with endless app errors and waiting on HP support like it’s a full-time job.

Whoever signed off on this design should be banned from designing anything ever again.

October 7, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT BUY AN HP

DO NOT BUY AN HP! I bought one from their OfficeJet Pro 8130e 8 months ago...it worked for 2 months then kaput. Gives me a number of errors, spent hours with support staff who took me around in circles, no supposed "welcome package" that would have the "cartridge" that would "fix all" - around in circles again, no refund and and and...such a WASTE of money, TIME and ENERGY.
If you have to sign up to a membership for a printer you PAID for to work - DO NOT BUY!

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

i have a pro8020

i have a pro8020, printer is ok but the rest of hp is shit.
Why can't i download only a printerdriver and the scannersoftware. No i have to use that not working smart software. I have been trying to get this thing working on windows for 2 hours now. never ever will i buy something fro HP. And now there is something wrong with my hp account,,,,i am thinking of demolishing the thing.....i am gona get a hammer and its done tomorrow i will buy a other printer..

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

i wish i can honestly rate it negative…

i wish i can honestly rate it negative 1 million, ive never been so INFURIATED with a piece of machine my entire life!!!! why have you put a printer behind a pay wall?!?!?!?! it's never printed correctly, it prints 10 out of 15 pages and im left wondering why? and it never connects properly too!!!

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

HP makes the worst printers on the…

HP makes the worst printers on the market. I will never buy one again. They have rendered my printer useless. I was in their auto print cartridge program, then didn't need it anymore. I unenrolled in the program and now I can't use my printer... I've even tried to re-enroll in the program, but it still won't work. Their own customer service and techs cannot figure out how to make it work again even though it turns on and has the correct ink. They have rendered their own equipment useless due to their own software problems. Such a waste of money!!!

September 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Unable to connect via wifi or vis ethernet cable…

UNable to connect via wifi and the ethernet port would not hold an ethernet cable without a paper clip holding it in ! But despite ethernet cable connection it would only print intermittently. When the ethernet cable is plugged in the wifi connection is turned off according to the technical support person. After about 45 minutes of trying various combinations of button pushing, the HP technician agreed that it was not working correctly. I would not recommend another HP printer.
N.B. This was our second recent HP printer in 6 weeks, the first was doing much the same.
The old HP 5000 series worked for 10+ years without problems until the teeth fell off some of its plastic cog wheels! It also developed a tendency to leak black ink latterly

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Their printers are scam

Their printers are scam. You have to pay to print and each page counts. Even printing with your printer at own home you pay per page with your own papers. It has a lot of bugs and extremely annoying with the subscription as if you do not pay on time you will not be able to print and will waste a good time trying to figure out whats wrong. They basically are asking you to pay them monthly fee for free because they want + additional fee for the number of pages you print with your own printer.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

HP Sales..is there such a thing?

I was interested in buying an Envy laptop but wanted to discuss some details with a sales person before purchase. However in normal working hours I first tried phoning and used their ring back facility as the lines were apparently busy. After 2 hours no call back so phoned instead and held the line for over 30 mins and I gave up. Sent an email and still haven't heard back after 3 days. If this is the quality of their sales dept it doesn't bode well for any future support I might need....needless to say I won't be buying from HP!

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Another 1* vote for HP

Another 1* vote for HP. One star is too much. I’ve been tricked into buying a couple of their Printeze that seemed good and they were absolute rubbish. Both are thrown away within one month. I also had a HP laptop that would only turn on whenever it felt like it. I’ve added HP to my blacklist. I will never ever buy another HP product ever again. Avoid avoid avoid.!!!

September 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Two printers broke down for 3 years

Two printers for 3 years, both stoped working with the same issue saying can't connect to the network and unusable. Dont buy HP. Its not ecological to throw away scuh equipment each year because their software or system fails. Unaceptable.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I had called customer support three times back to back and every time I get someone who has lots of background noise (dog barking) to various other noise. The voice quality starts to fail within a minute of talking due to calls are routed to a different country (India).

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

HP is atrocious

HP is atrocious

Nothing ever works without some issue, antimarket business model, in fact you know what, I can't be bothered to say any more.

Simple. Don't use HP.

September 6, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Be careful when registering your…

Be careful when registering your printer ..i didnt realise i had ticked a box to say i would only use HP cartridges ..totally misleading marketing ..this option should be removed ..now the printer is no good to me unless i buy HP expensive cartridges..customer services appauling ..no help unless i buy their cartridges

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Second HP printer at home

Second HP printer at home, the first one was utterly useless, could never connect wireless too it and kept running out of ink, needed something quickly as could to replace it and bought a smarttank, well guess what, bloody awful thing, first one it would not recognise its own printer head, that you have to fit yourself (joke) so took it back and now have a replacement, cant get beyond the riddiculous software, the phone app (wrelessly) another joke, even though youve got all the ink bottles in is still telling me to do all sorts and wont let me get enywhere near to actual printing. HP used to be a solid brand, they're diabolical now. I give up with them their printers are 100 per cent useless

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service - Hp Printers (AVOID)

I am writing this feedback as an extremely disappointed customer. For the last five months, I have been trying to get my issue resolved, but HP’s support has been nothing short of frustrating and unacceptable.
I have contacted sales, post-sales, and technical teams through phone calls, live chat, and multiple emails. Every single time, instead of taking responsibility, your agents have simply pushed the matter to another department. I have been given different phone numbers, many of which are non-functional or lead me back into the same endless loop of unhelpful transfers.
Not a single representative has taken ownership of my case. This has resulted in a complete failure on HP’s part to deliver even the most basic standard of customer service. For a brand of HP’s reputation, this is both shocking and deeply disappointing.
After months of wasted time and effort, I still have no resolution. The lack of accountability, ineffective communication, and repeated misdirection has completely eroded my trust in HP.

August 26, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look