I was interested in buying an Envy laptop but wanted to discuss some details with a sales person before purchase. However in normal working hours I first tried phoning and used their ring back facility as the lines were apparently busy. After 2 hours no call back so phoned instead and held the line for over 30 mins and I gave up. Sent an email and still haven't heard back after 3 days. If this is the quality of their sales dept it doesn't bode well for any future support I might need....needless to say I won't be buying from HP!