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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with the company's products, citing issues from the initial setup to ongoing functionality. People find the technology unreliable, often struggling with wireless connections and software compatibility. The printer's performance is a recurring concern, with consumers reporting frequent errors and malfunctions. Additionally, many reviewers are frustrated with the customer service, describing it as unhelpful and inaccessible. Consumers also express concerns about the subscription model and cancellation process, with some feeling trapped in unwanted plans. The cost of ink and the printer's tendency to waste it are further points of contention for many reviewers.

Based on these reviews

Rated 1 out of 5 stars

HP Envy 6000 – absolute garbage. Worked for a couple of months, then started going offline every week, especially when updates are pushed. The only “fix” is to unplug it and wait forever for it to... See more

Rated 1 out of 5 stars

i have a pro8020, printer is ok but the rest of hp is shit. Why can't i download only a printerdriver and the scannersoftware. No i have to use that not working smart software. I have been trying to... See more

Rated 1 out of 5 stars

UNable to connect via wifi and the ethernet port would not hold an ethernet cable without a paper clip holding it in ! But despite ethernet cable connection it would only print intermittently. Wh... See more

Rated 1 out of 5 stars

DO NOT BUY AN HP! I bought one from their OfficeJet Pro 8130e 8 months ago...it worked for 2 months then kaput. Gives me a number of errors, spent hours with support staff who took me around in circl... See more

Rated 1 out of 5 stars

Their printers are scam. You have to pay to print and each page counts. Even printing with your printer at own home you pay per page with your own papers. It has a lot of bugs and extremely annoying w... See more

Rated 1 out of 5 stars

I was interested in buying an Envy laptop but wanted to discuss some details with a sales person before purchase. However in normal working hours I first tried phoning and used their ring back facil... See more

Rated 1 out of 5 stars

HP makes the worst printers on the market. I will never buy one again. They have rendered my printer useless. I was in their auto print cartridge program, then didn't need it anymore. I unenrolled in... See more

Rated 1 out of 5 stars

Never in the realm of human experience have i ever encountered what I suspect is the most atrociously awful software. The entire HP computer system development 'team' should be sacked without cer... See more

Rated 1 out of 5 stars

I had called customer support three times back to back and every time I get someone who has lots of background noise (dog barking) to various other noise. The voice quality starts to fail within a min... See more

Rated 3 out of 5 stars

Down loaded the 'Easy' app and started the wireless connection. Needed permission to use location - shown as 'off' on first screen and can not be changed here - you need to go to security option! Th... See more

Rated 1 out of 5 stars

Be careful when registering your printer ..i didnt realise i had ticked a box to say i would only use HP cartridges ..totally misleading marketing ..this option should be removed ..now the printer is... See more

Rated 1 out of 5 stars

Awful!!!! I need to use a printer infrequently, unfortunately I bought a HP. Which needs to run a clean and alignment if not used regularly (if not used every other week. But worst of all trying to... See more

Rated 1 out of 5 stars

Printer is three years old. Followed all instructions regarding cleaning ink heads etc with limited success. Expensive cartridges - terrible customer service. Will be posted a video online asap showi... See more

Rated 1 out of 5 stars

HP ENVY INSPIRE 7224E Absolutely useless 1. Driver updates a maximum hell: the HP smart app needs to recognize your printer in order to update driver and very often it doesn't recognize it. You... See more

Rated 1 out of 5 stars

God What an awful piece of junk After spending 2 hours with chatgpt trying to figure out all the error codes and it not turning on or off or doing anything I wanted it to do. Turns out I can't use... See more

Rated 1 out of 5 stars

Avoid this company! HP only care about getting your money. Once you've bought a crap product from them,When a problem arises, They simply ignore you, via email, Social media and telephone call... See more

Rated 1 out of 5 stars

Stay away from deskjet printers. Mine has been trouble since I've had it. Mainly due to printing being switched off remotely for seemingly random issues. I came off their instant ink subscription be... See more

Rated 1 out of 5 stars

I've tried for 5 days to get advice regarding an error on my HP LaserJet. It is impossible to get to speak to a human, and all other 'AI' and chat advice has been useless. To add insult to injury, I... See more

Rated 1 out of 5 stars

This company does not deserve loyal customers. I purchased an HP Envy 5530 691cbc many years ago and took out the basic subscription. I generally only do a small number of prints every month and since... See more

Rated 1 out of 5 stars

Absolute trash printers. The economical ones are not worth it, takes up to 10 printing attempts and you being at the printer to manually feed the paper in. Customer service team can't support well the... See more

Rated 1 out of 5 stars

In the past a few year, this HP printer turned to my nightmare, various kinds of weird issues and nothing worked even for very basic printing. HP printer is literally crap!!!! They are genius wh... See more

Rated 1 out of 5 stars

Its the worst product you can ever go for. Will drain your pockets in repairing costs. Very delicate printer. Paper stuck issues , toner issue and absolutely no support from the company HP which de... See more

Rated 1 out of 5 stars

Bought a new HP Deskjet 2800e printer that wouldn't connect to any device. Previous printer was fine but bulky as it was used professionally and I wanted to downsize after retiring so sold it. Phone c... See more

Rated 1 out of 5 stars

I purchased a HP Deskjet 4130e printer and It's the worst printer ever made. Had problems from day 1. Brands like HP make such cheap printers and they exploit customers selling ink because half the in... See more

Rated 1 out of 5 stars

What ever goes right with these printers? It takes approximately 12 minutes for the printer to turn on, you can't turn quiet mode off, it constantly says there is a paper jam when there isn't. The str... See more

Rated 1 out of 5 stars

HP is atrocious Nothing ever works without some issue, antimarket business model, in fact you know what, I can't be bothered to say any more. Simple. Don't use HP.

Rated 1 out of 5 stars

I turns out that my HP9120e printer comes with NO ink. They offer a "free" Instant Ink three month trial, but it turns out that if you don't pay to continue they disable any ink you have including the... See more

Rated 1 out of 5 stars

Another 1* vote for HP. One star is too much. I’ve been tricked into buying a couple of their Printeze that seemed good and they were absolute rubbish. Both are thrown away within one month.... See more

Rated 1 out of 5 stars

Time wasters , you use half my ink with alignment of the printer. Only so many minutes in a day and yet another company who thinks it's ok to waste them with non consenting alignment. Stop wasting... See more

Rated 1 out of 5 stars

I came here to vent at the utter pile of excrement that HP printers are and was heartening to see that the rest of the world agrees. I only wish it was possible to have a web browser that automaticall... See more

Rated 1 out of 5 stars

Do not buy HP they are scammers. Printer (HP envy 6022e) is 8/10 times showing some kind of error and therefore unusable. No accessible customer service (UK), scammed me on the ink subscription and 'c... See more

Rated 1 out of 5 stars

Bought a printer a year ago, which worked sort of for a year, then I am told it is no longer compatible with my chromebook, which it was when i bought it. Tough luck to me, they told me to print from... See more

Rated 1 out of 5 stars

Hp product especially printers are the worse piece of shit going, so don't ever think about buying one, if you do you'll regret it big time.

Rated 1 out of 5 stars

If i could give a minus star I would. The worst possible ordering experience and customer service I have experienced in my entire life. Please don’t use them. I ordered a new printer after seeing my m... See more

Rated 1 out of 5 stars

Recently bought a Desk Jet 2810e , took ages to set it up , printed ok for a few days but now will not print because it says there is a jam , there is not a jam as it will print web access and test re... See more

Rated 1 out of 5 stars

I will never buy a HP printer again. There is always something wrong. when I wan't to print something, af few days or weeks after the last print, the printer is oflline, and I have to figure out w... See more

Rated 1 out of 5 stars

Never ever again would I buy a HP printer, there cartridges are so expensive there plan starts of at 5.90 a month for 10 pages it’s a joke, to buy a ink cartridge without a plan is 37.00 pounds for 10... See more

Rated 1 out of 5 stars

I bought an HP Deskjet 2800e in May, about three months ago. I downloaded the HP Smart software onto my mobile phone. It seemed to work ok, far from ideal, sometimes it would print with no problem... See more

Rated 1 out of 5 stars

I cancelled my instant ink subscription and now I can't use my printer anymore. I bought separate ink hp cartridges and it doesn't work anymore.

Rated 1 out of 5 stars

If there was a 0 rating I’d give it that. They are absolute scammers. Constantly taking money out my account nearly every 2 weeks and I’m not even getting products for it. I got charged £25 today for... See more

Rated 3 out of 5 stars

I purchased a 2800 E series printer for $50. Took me two hours to get the Wi-Fi direct function to work. (I have no network to access). Instructions were difficult to find and it was a royal pain i... See more

Rated 1 out of 5 stars

Second HP printer at home, the first one was utterly useless, could never connect wireless too it and kept running out of ink, needed something quickly as could to replace it and bought a smarttank, w... See more

Rated 1 out of 5 stars

It's a minefield to get and HP Envy printing. HP SMart App doesn't seem to recognise any files other than PDF. After several weeks of messing around every time I want to print, I feel like giving it... See more

Rated 1 out of 5 stars

Purchased a HP printer and it's been a nightmare from day one. It will randomly stop printing half way through a page the power button will start flashing and eventually it will kick the page out and... See more

Rated 1 out of 5 stars

Two printers for 3 years, both stoped working with the same issue saying can't connect to the network and unusable. Dont buy HP. Its not ecological to throw away scuh equipment each year because their... See more

Rated 1 out of 5 stars

Bought one printer,Smart tank 5105,had to take it back because the cartridge wouldnt move to load it.Now i`m taking back the exact replacement.Cartridge moves so i can load it but a software problem i... See more

Rated 1 out of 5 stars

HP printers are garbage. Stay away. I have a new Desk Jet "All In One". Have had to reinstall the drivers 10 times. It craps out for nothing. Printer ink very expensive. Real garbage product. New prin... See more

Rated 1 out of 5 stars

If there was a zero or minus rating that would be still too high. My printer was faulty from a few weeks after the purchase. HP dragged out the 'support' until it was out of warranty and then said... See more

Rated 1 out of 5 stars

i wish i can honestly rate it negative 1 million, ive never been so INFURIATED with a piece of machine my entire life!!!! why have you put a printer behind a pay wall?!?!?!?! it's never printed correc... See more

Rated 1 out of 5 stars

we live in the age of AI, yet hp deskjet 2700 series are so useless, you have to battle with these machines line in Teminator 2 before you get one page printed

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Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Printer and Scanner Store

Information provided by various external sources

1451 The Hewlett-Packard Company or Hewlett-Packard was an American multinational information technology company headquartered in Palo Alto, California.


Contact info

  • Page Mill Road 1501, 94304, Palo Alto, United States

  • hpprinter.com

1.2

Bad

TrustScore 1 out of 5

1K reviews

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Rated 1 out of 5 stars

we live in the age of AI

we live in the age of AI, yet hp deskjet 2700 series are so useless, you have to battle with these machines line in Teminator 2 before you get one page printed

July 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Recently bought a Desk Jet 2810e

Recently bought a Desk Jet 2810e , took ages to set it up , printed ok for a few days but now will not print because it says there is a jam , there is not a jam as it will print web access and test result pages . Really fed up and disappointed , tomorrow I will return it for a refund and purchase another make I am done with HP , printing should not be this difficult.

July 23, 2025
Unprompted review
Rated 3 out of 5 stars

Connection not as easy as it should have been

Down loaded the 'Easy' app and started the wireless connection. Needed permission to use location - shown as 'off' on first screen and can not be changed here - you need to go to security option! Then needed pin number for printer - not easy to find - it was inside the ink replacement compartment! Think things like this should be included in the 'one line' set up instructions.

July 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Smart App work around. Cheap ink refill !!!

HP 2800e printers work well as long as you do not install their SMART APP.. I let Win10 find driver for 2800series on the net and install. Use printer IP address to enter printer set-up and toggle NO FIRMWARE UPDATES. I use ink from AliEx $8 delivered to refill set-up cartridges. All sweet and super cheap!
Only print off line using WiFi direct as a safe guard. I top up ink regularly. If displays empty ink toggle use original. No firmware updates is the secret......

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

I bought an HP envy 6100e printer and…

I bought an HP envy 6100e printer and have never had such difficulty setting it up. It has taken me three hours to get it going. It took an hour to fit the cartridges as I am disabled and my hands don't work very well but I managed my previous hp printer which had a much easier slot in method for the cartridges. And why do we have to go online? Why can't we just plug and play as we used to do.? The website was very hard to follow. Why can't we just have a nice simple printed guide?

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

HP9120e Includes NO ink

I turns out that my HP9120e printer comes with NO ink. They offer a "free" Instant Ink three month trial, but it turns out that if you don't pay to continue they disable any ink you have including the cartridges that came with the printer! You have to send ALL cartridges back and then go buy new ones or you can't use your printer. Scanning also FAR from intuitive.

July 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Dysfunctional HP app.

I bought an HP Deskjet 2800e in May, about three months ago. I downloaded the HP Smart software onto my mobile phone. It seemed to work ok, far from ideal, sometimes it would print with no problems, other times it wouldn't print anything without a lot of frustrated button pressing on the phone app or the printer, turning on and off, pressing reset etc.
Today I tried to print and nothing happened! I then uninstalled the app and tried to download it again only for a message to appear telling me that my phone did not support the app!!
No explanation as to why my phone can no longer support the app.
I would return the printer to the shop I bought it from but I no longer have the receipt.
Very irritating.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Never ever again would I buy a HP…

Never ever again would I buy a HP printer, there cartridges are so expensive there plan starts of at 5.90 a month for 10 pages it’s a joke, to buy a ink cartridge without a plan is 37.00 pounds for 100 pages, I bought non hp ink cartridge and they have the printer blocked I can’t use it, if I had known this when I bought it I wouldn’t of bought it a new printer that is no good to me now, stay away from HP printers

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

I will never buy a HP printer again

I will never buy a HP printer again. There is always something wrong. when I wan't to print something, af few days or weeks after the last print, the printer is oflline, and I have to figure out what it is this time. When I install a cartridge things go wrong. And the helpdesk is managed by Kafka's nemisis.

Printing shouldn't be that hard.

can't bother to elaborate.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

HP 2700 series

HP 2700 series, a hate magnet for good reason
This is the worst printer I've had since an Epson which I threw out of the house. I'm about to do the same with this one. HP Smart is anything but, wireless NEVER worked but the worst thing is the cartridges which run out after printing about ten pages and cost a small fortune to replace at the same time as constantly being bombarded with hard sell of their subscription service. I just want a reliable printer I use maybe once a month for a fair price but no. HP's 2700 series is designed to make you fork out hundreds of pounds a year for cartridges, whether you use them or not. This is going in the bin, the trash, out of my house. Never buy HP printers, nor Epson. Not sure what is left.

July 6, 2025
Unprompted review
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Rated 1 out of 5 stars

HP ENVY 6020e

Since HP upgraded my 2700 Printer with the HP ENVY 6000 I have to call majority of the time just so that I can get the Printer to work. Even though I put yesterday date it has been an ongoing issue since last year.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

HP PRINTERS ARE WORSE THAN CRAP !

If I could ZERO stars, I would ~ do NOT buy an HP printer !

It seems you have to download HP Smart in order to correctly set up your printer; however, you then cannot access the appropriate settings because they're all 'locked' !!

So I have a brand new printer that, on the 3 occasions I've attempted to print documents, I am unable to do so without spending hours trying to resolve 'issues' which aren't really genuine problems, just a sh*t set-up from HP from the off.

There are literally hundreds of messages on their chat support which all have the same issue with HP Smart, but which HP apparently cannot answer to give a suitable resolution to the problem.

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

I came here to vent at the utter pile…

I came here to vent at the utter pile of excrement that HP printers are and was heartening to see that the rest of the world agrees. I only wish it was possible to have a web browser that automatically warns against purchasing a product that is so clearly despised by everyone who has ever used it.

June 29, 2025
Unprompted review
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Rated 1 out of 5 stars

HP Envy Printer...Rubbish I hear you all cry out !

It's a minefield to get and HP Envy printing. HP SMart App doesn't seem to recognise any files other than PDF.
After several weeks of messing around every time I want to print, I feel like giving it the 'Float Test' and for those who don't know - it means throwing the printer of North Pier at Blackpool and see if it floats...Very disappointed with it and can't even finish the set up properly as many hundreds of others write to the online forum...Like many companies HP is sitting on it's laurels, having had a good run at sales and now being overtaken and trying to get ahead of the game with technology that they can't get to work...

June 28, 2025
Unprompted review
Rated 2 out of 5 stars

HP is stealing from their customers.purchased the HP deskjet printer for…

I purchased the HP deskjet printer for my occasional needs. I was dismayed that I was expected to sign up for ink refills on a regular basis. I planed to purchase those as needed. Not by subscription. Next I wasted almost all of the black ink trying to print a letter with a color photo. There were no instructions except for set up. Now I have an item that I need to print but HP wants me to subscribe to use their phone app.
I purchased the printer. I paid for the printer. But I can not use the printer without many extra costs . This is such a rip off.

June 26, 2025
Unprompted review

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