Jon Scott

I came here to vent at the utter pile of excrement that HP printers are and was heartening to see that the rest of the world agrees. I only wish it was possible to have a web browser that automatically warns against purchasing a product that is so clearly despised by everyone who has ever used it.

Complete waste of time. Finally got in to ebay and started selling and things were starting to get convenient for the first time in history as I could just print labels and drop items off at my local locker. Then all of a sudden the locker stopped scanning any of my parcels. Why the hell to companies do this?
UPDATE: seriously, what is the point of a service like this if they are going to start picking and choosing what kind of parcels they deal with? It either has to be ALL parcels, or the entire concept is pointless. It turns out they no longer deal with Evri parcels, so instead of having one single convenient way to post parcels, we are yet again subjected to some random assortment of shops and locations which all deal separately with different delivery companies.
I get the whole idea around competition being good for business but things like this just drive me nuts and make any attempt at proving a convenient customer experience utterly useless. InPost, get your silly lockers out of my street, you are now totally pointless.

They use Evri/Hermes for delivery. I don't think I need to say any more.
I do wonder why companies destroyed themselves to save a few quid on deliver by using this joke of a company?
Adidas is now part of the long list of companies I no longer buy from due to their use of Evri.

How did things get this bad?
If a company is going to have shockingly poor systems (such as stating an item can be collected within the hour when ordering, then suddenly changing that to next week after placing the order) you would think they would at least attempt to make things up with decent customer service. But no, Halfords just double down and follow up an abysmal customer experience with even worse customer service. Why would a company intentionally make it so painfully difficult to speak to an actual human? Even if my issue hadn't been too serious to start with, by the time you get through talking to idiot robots for hours on end you will be at the end of your tether and fuming. If only I could then say that their humans were at least helpful, but no, they're as bad as the robots...

After cancelling our contract (due to numerous periods without internet, and then Virgin raising their prices mid-contract above inflation), Virgin have ILLEGALLY signed us up to a new contract without our consent. When we called to query why we were still being charged months after our cancellation date we were told that we have been signed up to a new 18 month contract by one of their "retention" call centres in India. We had been hounded by calls for weeks after cancelling and told them very firmly that we did NOT want to change our minds.
To make matters even worse, the call centre team that we complained to said they were unable to access the call details to verify this fraudulent activity because they were not actually part of Virgin Media (both the call centre we spoke to, and the fraudulent retention team who illegally signed us up for a new contract are two separate companies that VM outsource to), and we would therefore have to raise a complain online via the Virgin Media website in order for it to be investigated further by the "real" Virgin Media.
I am quite honestly shocked by just how terrible this company is, and will be taking this to Ofcom as this situation breaches so many consumer duties it is hard to list them all.

UPDATE: Hyperoptic have done a good job of rectifying what was initially a poor installation experience. I now have a wall mounted router which is much neater and more discrete. Their engineer, Daniel, did a great job with the second installation and I'm very happy with the connection, speed, and everything else so far with regards to the broadband quality.

My original review below:
Not a great start. The engineer has put the router on the floor in my hallway, miles from any sideboard or shelf. He said I would get a wall mount for the router so that it would be out of the way but he didn't have one on him at the time.
I emailed customer services after he left to make sure that the wall mount didn't get forgotten about but was then told that I would not be getting a wall mount if the engineer didn't give me one.
I'm still hoping Hyperoptic will make things right and will happily update this review if they do.

Before placing an order the website said I would be able to collect from 9am the next day. After placing the order I am told I can collection from 4pm the day after tomorrow.
This is fake advertising and a serious abuse of trust.
The only reason I ordered from Agros was for the next day collection, I even paid more than I would have on Amazon specifically for this so that I could pick it up early rather than waiting in for Amazon's next day deliver.
I will not be buying from Agros again.

Joke of a company. Mess you around for three weeks, not returning phone calls, failing to do anything they say they are going to do, then turn round and say they can't offer insurance! Why didn't you say that when I got my online quote and save me three weeks hassle, you pathetic excuse for a company??

I have the most basic, straightforward needs too, so it's not like its some kind of complex case that you can't cover.

Stay away, these people are a waste of time.

Typical scam site. Their prices appear to be lower than other places when comparing via Google shopping etc., but of course what they completely fail to mention is that their advertised price is not inclusive of VAT. This is only added at the final stage of checkout, where the total price becomes far more than elsewhere.

DO NOT USE this company. Having read plenty of terrible reviews which all seemed to relate to same day/next day delivery issues, I thought I would play it safe and attempt an order for a delivery well in advance of the date I required them.

However, eFlorist currently use Yodel for their deliveries and after failing to receive our flowers on the delivery date I called Yodel first. They stated that they have a contract with eFlorist that allows them to leave their deliveries outside the delivery address (presumably to save time and costs...) What this actually means it that they can effectively leave them outside any address they want to and claim to have delivered them (or perhaps, not even both to do that).

This is what happened to us. We were home all day, and I kept an eye out for the delivery van as I wanted to be sure not to miss it. At the end of the day, still no delivery and then I get an email from Yodal to say that it had been delivered at 11:30 in the morning and left "in a safe place" with a card through the door stating where. This was a complete lie as there was no card through the door and no flowers anywhere outside, not to mention the fact that there is no safe place outside my house, so even if they had left them outside, they would not be there for long, so this is a ridiculous way to delivery anything

After finally getting through to some at eFlorist (on 0800 298 7348 - they hide this number on their website - expect at least 30 - 60 mins waiting time if you actually want to speak to someone) they offered a refund or re-delivery of my order. I foolishly opted for re-delivery. While they were actually able to get a bunch of flowers out to my wife this time, what we actually received was a random bunch of flowers that were nothing like the ones I ordered and worth far less, and they didn't even come with the vase that I had paid extra for.

Now, after 4 days and many hours spent on hold, I am finally waiting for a refund for my order. What I actually expected was at least for them to send me the correct order and a refund by way of apology but any sort of gesture is clearly beyond this company so I have given up trying. Provided my refund actually materialises, I now just hope to put this whole sorry debacle behind me and never interact with this awful company again.

I urge people DO NOT USE eFlorist, or Yodel for that matter. They have ruined my wife's Birthday and cost me days of time.