United Kingdom
Review of toob
Awesome from start to finish . Very Happy with install and engineers.
Service is superb. Life changing.
Reply from toob
WOW – what a brilliant review! We're thrilled the install and service have made such a difference.
Welcome to toob!
Lola
Review of Evri
2 day delivery , yet all my parcels have taken 4 + days . Your taking money for 2 day delivery but delivery is taking 4 . That is Fraud . No human interaction , no concern. You've taken money for 2 days but taken over 4. Charging for a premium service providing an economy service. I am going back to Royal Mail.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Review of Evri
Impersonal chat for checking on parcels.
Pay for 2 day service and takes 4.
a very large company, One would think Glitches would be sorted after The Re-brand from Hermes to Evri.
Review of zooplus.co.uk
Great delivery, next day , great prices and selection.
Review of Warburtons
The Toastie loaf is now thin sliced.
Only actual proper toasty loaf is Iceland. This bread is terrible.
Another company cost cutting.
Review of Sainsbury's
Used to be a reliable choice. Own brand poor quality , choice at Local store is geared for delivery customers . Til is never manned , Service from Staff is poor. No product knowledge , Staff focused on the delivery's and unable to give customer service.
Reply from Sainsbury's
Hi Sophia,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I’m sorry about the customer service received instore. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:
• Nectar card number
• Full name
• Email address
Kind regards
Mark
Review of Evri
Up and down , as a large company would think they would have nailed it. 2 day delivery, posted on Saturday , still not delivered today.
Unreliable timeframes all year round.
Have to add email address to device when posting. Need to work on reliability and timescales
Review of student-finance.service.gov.uk
Cannot speak with anyone on the helpline , advises to use the Non existing Web chat on your on-line account. Recorded messages and options.
Dehumanising and unhelpful.
Review of Yodel by InPost
A week after dropping a parcel it is still at the drop off. Was told to go shop myself and sort it. Or sort re-collection. Yodel don't care about person centered service. It's been escalate apparently. A load of twaddle. Convoluted advice . Absolute time waters.
Reply from Yodel by InPost
Hi Sophia,
We're very sorry to hear about the delay and the lack of support you've received. Being told to sort it yourself after a week is unacceptable—especially when you've done your part and expected a straightforward service. You deserve clear communication and a delivery process that respects your time and effort.
Thank you
Team Yodel
Review of HP
Time wasters , you use half my ink with alignment of the printer.
Only so many minutes in a day and yet another company who thinks it's ok to waste them with non consenting alignment. Stop wasting people's most valuable resource of time.
Review of Amazon
Ordered my cats food to be delivered , found a food deal on some pouches , ordered 4 boxes of that , treats and more expensive meat. After purchase the date for delivery was 25th of June. A month away , had to cancel order, messing up budget and timing.
Food is essential.
The company did not have the boxes in stock and still advertising as in stock. Won't use for my cats again.
Review of DPD UK
Unable to arrange a collection.
Complicated chat and website , phone chat useless, redirected , waste of a Morning.
Won't be using again.
Review of Agoda
Do not use. Booked an apartment to be told post purchase that a security deposit of £750 was required.
Agoda supports this behaviour of Scam property hosts.
Review of AliExpress
Site saves items , removes from basket , convoluted process.
One order arrived broken , one order marked delivered and didn't arrive , one item very poor quality , complicated complaints system.
By the time the tax is added not cheap.Won't be using again.
Reply from AliExpress
Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced.
If you need any further assistance or have any additional inquiries, please don't hesitate to consult our Help Center on AliExpress.
We're deeply sorry for the unpleasant experience. We promise we will continuously improve our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team
Review of Royal Mail
Twice in one week, sent a parcel and it's been sent to Dorset twice.. its going to Gatwick. Royal Mail a sinking ship charging high prices and not caring about customers.
Review of Royal Mail
Booked a collection was due 10.03 til 12.03. Recieved email at 9.03 saying no one was in and collection cancelled. Phone call 25 min wait , rude staff. Won't be using Royal Mail again. EDIT .. They have just collected at 11.09 , Great Collector friendly still why the cancellation email at 9.03 very confusing.
Review of Evri
In general massive improvements , no parcels have gone missing.
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
