SAli

Hp Care Pack Registration – Wrong Serial Number Issue:
I am writing this feedback as an extremely disappointed customer. For the last five months, I have been trying to get a simple issue resolved. Wrong serial number registered with 3 Years Hp Care Plan and I have provided the correct serial number by phone, email and chat support several times with all the documents and images of the printer with the correct serial number.

I have contacted sales, post-sales, and technical teams through phone calls, live chat, and multiple emails. Every single time, instead of taking responsibility, Hp agents have simply pushed the matter to another department. I have been given different phone numbers, many of which are non-functional or lead me back into the same endless loop of unhelpful transfers.

Not a single representative has taken ownership of my case. This has resulted in a complete failure on HP’s part to deliver even the most basic standard of customer service. For a brand of HP’s reputation, this is both shocking and deeply disappointing.

After months of wasted time and effort, I still have no resolution. The lack of accountability, ineffective communication, and repeated misdirection has completely eroded my trust in HP.

At this point, I expect immediate escalation to a senior manager who can take responsibility and resolve my issue without any further delays. If this does not happen, I will have no choice but to escalate this matter outside HP through consumer protection channels and share my negative experience publicly.

I sincerely hope HP will finally take responsibility and resolve this long-standing issue.

I am writing this feedback as an extremely disappointed customer. For the last five months, I have been trying to get my issue resolved, but HP’s support has been nothing short of frustrating and unacceptable.
I have contacted sales, post-sales, and technical teams through phone calls, live chat, and multiple emails. Every single time, instead of taking responsibility, your agents have simply pushed the matter to another department. I have been given different phone numbers, many of which are non-functional or lead me back into the same endless loop of unhelpful transfers.
Not a single representative has taken ownership of my case. This has resulted in a complete failure on HP’s part to deliver even the most basic standard of customer service. For a brand of HP’s reputation, this is both shocking and deeply disappointing.
After months of wasted time and effort, I still have no resolution. The lack of accountability, ineffective communication, and repeated misdirection has completely eroded my trust in HP.

Beware of this company operated by fraudulent people named Myles and Lar. Do not trust them. They do not perform the job as agreed and promised. Lar used washing liquid instead of a proper slab sealing compound. Trying to get in touch with him but the company refused to even identify him. Bogus company uniform and car.

Worst customer service. No replies to emails and phone calls. NOT reliable at all.