Next Hr Reviews 344

I made a purchase on a store in a store in London 2 weeks ago and got asked to pay twice because the first time a receipt didn't print. I even showed the clerk the double charge on the revolut app an... See more

Ordered a rose gold drainer,the drainer would be beautiful if it didnt have horrible black big scratches and fallout of colour,looks so cheap.Customer serivce is slow in responding.Would not order fro... See more

The order came to Hungary. Next chose the cheapest delivery company, which is the most problematic in Hungary and often does not deliver home even if they are paid to do that. This was the case also f... See more

The clothes are not bad, but the size was too big, so I had to return. Only then I realised that not only return cost is not covered, but it would cost me almost the price of the item to return it, wh... See more

I have always shoped in Next, I like the convienience of shopping online, I like the products, the prices but I do not like their Delivery Agents, Evri. Every delivery is delayed, we waited in Wed, T... See more

Gave me no tracking number or ordered confirmation had to email them asking for it. Once my item arrived it was 2 sizes too big and now they’re telling me they can’t send me new ones until I ship it b... See more

Worst online shopping experience ever. The suit I ordered for my son arrived without half the parts (jacket and bow), the shoes didn't arrive at all and they thanked me for the return (???) I didn't r... See more

I bought some shoes and clothes for my 4yr old. At first I kept getting errors about the payment being unsuccessful, even though I could see the amount was written from my bank account. Luckily... See more

I’ve loved Next for years but things have gone south. Several recent orders have had problems not just one. Unfortunately I think I need to find another company to shop with. Order this year took 6 M... See more

Second order in a row that did not deliver. Charged me immediately, projected the delivery date, no updates to tracking number, so I contacted Next after about 6 days. Conflicting reasons were given f... See more

First, the delivery was due on 6th June (I had specially.ordered the dresses for an ocassion).As there was no show I checked the tracker only to realise that there was no movement on the order a... See more

Warning!! Track your returns very carefully...follow up customer service dismal. Just blame PayPal. Then circle around and start again with another offshore resource. After many years of tolerating, I... See more

Never order from this website! Their orders arrive very late, if they arrive and sometimes there are missing items that the company will not deliver after. You will also spend a lot of time talki... See more

Placed an order on 2/7/20 and still haven’t received my order they have changed the delivery date 6 times .Im so disappointed in the service I will not be ordering again from next .I have phoned sever... See more

Several years ago they were the best, but recently customer service is poor and they are not answering messages discreetly. I received several shattered things from them, and I contacted them via e-ma... See more

Horrible company, I placed an order for my son who is 4 months old and ordered 3-6 months but 5 min after i made the order i requested a cancellation since i wanted to buy a bigger size 6-9 months... See more

Disappointed. Definitely needs improvements on how they operate and take care of their customers. My wife placed an order but after 5 min she realised one of the items had the wrong size. Immediately... See more

Next what has happened to you after many years of good service , all of a sudden it has all gone down hill using Hermes as your delivery option. I have had messages saying parcels delivered , so first... See more

I have ordered my first order from nextdirect.com. After I finished my order I got an information that my order will be delivered at 11.11.19, the order arrived EXACTLY that day. EVERYTHING in the pac... See more

Seriously, go elsewhere. Delivered only a partial order but charged me full price for items they NEVER delivered. Good luck with customer service also. Abysmal

I placed an order roughly the middle of October and was given a date for delivery and nothing came so I called them and was given another date again nothing so they actually gave me my money back with... See more

Delivery was very slow. What is more, they use the worst delivery service in Croatia! You pay for the shipment and they don't even deliver it to your address. They don't inform you where to pick up yo... See more

Very bad customer support. There is NO live chat, even though they have it as an option. When I contacted them thru the chat, a Russian lady contacted me in RUSSIAN. After said I need support in E... See more

I am stubbornly trying to order but cannot log in, if I try to generate new password I never get an email with it, I tried to re-reguster with different email, filled in my basket again but I am unabl... See more

It’s my worst online experience ever. I have ordered from China and it was way better. I should read the reviews before making my order. Also, the have the worst customer services. It takes a... See more

Shocking service not what you expect from Next. I order 2 items as presents and arranged for them to be sent to my niece. Only 1 item arrived. I didn't and still haven't had any notification of when... See more

Very good quality and fast delivery. One of my best preferred online clothing options. But please, offer sale prices in Greek e-shop also. I have seen that there are no sales at any time of the year i... See more

I have just placed an order and I've received an email that it is going to be dlivered after 12 days after this point it would be moot. Upon contacting the customer service chat I have been told that... See more

Ordered several items and my PayPal was debited and I received an order confirmation saying the items would be delivered on 26.10.2020. On 27.10. I went on the chat only to be told they had "lost" my... See more

Very bad experience! I do not recommend ordering anything from this company. Two of my packages(gifts) never arrived. The first one I have ordered 09.12.2020. E-mail confirmed that... See more

Ordered with a date of delivery set, no delivery so contacted as per the tracking details. Yes they got back to me with the normal 3 working days and did you know you can track your ordered using t... See more

I waited for 2 months to get the refund I was told I was entitled to since I received the wrong size twice. They told me they would cover the shipping cost which was about 25 euros. I got the money fo... See more

If you have to return an item then you are responsible for shipping costs to the UK from Canada. In order to get it returned on time for a full refund I had to pay 60 dollars!!!! Never again!!!

Approximately two years ago, I discovered Next Direct. It was a God send because I am living in The Netherlands and rarely find good quality work wear in my size and price range. Since that time, I ha... See more

Terrible customer service!!! Do not order from them!! Be careful! I lost over $300 and didn't receive even one item!

It’s the worst order management I’ve ever experienced with a company with that scale. I placed an order with two items. I accidentally chose wrong size for one of those items. So I immedia... See more

The worst customer service and company ever!!! Nobody speaks English and constantly sending wrong or faulty items.

They are no good in shipping. Waiting for my order, just two items, waiting for one month! Today i received ONE item. I don't know what happened with the other. Constantly on emails with them.. Th... See more

I was excited to try this company based on the pictures I saw on the website. When I received the item, the quality was not what I imagined. I would I have tried to order once more but they took a re... See more

Looking at Trustpilot it seems either it’s perfect, or very poor. Unfortunately my experience is very poor, seemingly clueless. I ordered 3-items for delivery in France. First email said i... See more

My package never came. I’ve bought some clothes last month and was supposed to get my package on the 16. July. Because of corona, it could take a little longer. One week after and I still haven’t... See more

Next want me to feel fatter by forcing me to go up a size for their clothes to fit... I think Next are going down the Topshop route... were skinny is good. So Hobbs, Phase Eight, M&S are kind to me... See more

After waiting weeks, 2 delivery men turned up with sofa, and said they couldn't deliver it as they needed 4 people. At no point along the ordering process was I informed larger items might need a dif... See more

I have ordered some goods which arrived faulty. I claimed and got approved the refund of return charges. The return postage costed me 1570 kr, yes that much. Nextdirect says that they have approved a... See more

Very disappointed with the service of Next. Customer service lies, they system is rubbish. They lost me as a customer for sure, I will never buy from them again and I do not recommend it to anyone. I... See more

I ordered dressing gowns that i couldn't find in any store in South Africa considering its Winter in South Africa but I found that on Next. I understood that it would be an imported item so 40% import... See more

Right after I ordered, I checked the company reviews in case it was a scam—because honestly, their clothing just seemed too good to be true. You could really find stuff that’s priced reasona... See more

Next Direct entered wrong address on my package so that it couldn’t be delivered and in the course of multiple emails trying to figure out why it couldn’t reach me, they denied their mistake and then... See more

It's almost a scam, the products never arrived... Refund received after 1 month, a complete joke