Shocking
Terrible customer service. Unhelpful useless staff. Would NEVER book with these people again.
April 2, 2025
Unprompted review
Reply from Iglu Cruise
Hi Steven, thanks for your review.
We’re truly sorry to hear about your experience and the frustration it caused. That’s not the level of service we aim to provide, and we completely understand your disappointment.
From a review of your booking, we’re glad that your queries have since been addressed and resolved by one of our agents, but we appreciate you bringing this to our attention.
Thank you for taking the time to share your feedback with us. We welcome all comments to help us improve our service.
We hope you have a fantastic cruise with P&O.
Kind regards
