Terrible experience
Terrible experience. I ordered and paid for the dress on aug. 13th, est. delivery time aug. 20th. On aug 21th I contacted the customer service since there was no movement regarding my order, it didn't even leave the warehouse, I spoke to an agent named Fatima, she informed me that my order was lost and that I will be refunded.
I was shocked and asked why I wasn't informed about it, she said it's a technical issue, providing no further information.
I contacted them again per email again and talked to an agen named Ellie, who appeared quite unprofessional. She asked for my phone number to track down my profile and accused me of providing the wrong phone number. After that she didn't reply to any of my messages. I'm waiting for my refund now but people should be really warned about this company because there is seriously something wrong in the way they conduct their business.