Maya Nikolova
Bulgaria
Reviews
Review of Optimum
Review of fonQ
No customers service for the online…
No customers service for the online orders. I do not recommend.
Reply from fonQ
Hi Maya,
Thank you for your review.
I am sorry to hear about your experience with our customer care.
We are doing our truly best to solve issues and assist customers where needed.
In case you still need any help, please send an email to klantenservice@fonq.nl and refer to the order number and 'Trustpilot' in the title.
Kind regards,
fonQ
Review of Smartwatchbanden.nl
Bad customer support, very slow delivery
UPDATE
The band has finally arrived.
I made an order on Sunday (August 11th) and on their website, it says delivery in 1 day, so I expected it Tuesday latest. Up to the day (August 15th) I haven't received anything, not even tracking number. Just contacted support, there is an automatic email that says that there is a delay with their partner PostNL. Sent two different email now, got the same answer to both of them. It looks like a scam at that point!
Reply from Smartwatchbanden.nl
Hello,
Thank you for your review. I'm sorry to hear that your order has not yet arrived.
I would like to provide some clarification regarding your review.
If you placed your order before 10:00 PM, your order will be shipped the same (business) day for FREE. This means that we handed over your order to our shipping partner PostNL on that day, and you usually receive your order the next day. In rare cases, PostNL takes longer than one business day to deliver. However, in your case, you placed your order on Sunday, August 11th. Please note, as clearly stated on our website under the "shipping and returns" section, that Sunday and Monday are not delivery days for PostNL. I can see from your track and trace that your order has been delivered and that contact has already been made with our customer service.
I wish you a pleasant day.
Team Smartwatchbanden.nl
Review of notebooksbilliger.de AG
Worst customer service.
Worst customer service. They treat you as a criminal and instead of trying to help you they are arguing you. Acting superior and look down on you. This kind of customer service damages the reputation of the website and it makes it really difficult to make an order.
Reply from notebooksbilliger.de AG
Hello Maya Nikolova,
Thank you for your feedback.
We apologize for the inconvenience caused. Please be assured that it is not our intention to upset you.
We very much regret that you feel you have been treated as a "criminal", but we cannot understand this assumption. We also communicate with you in an objective manner. We do not understand why you feel that this is "superior and from above".
However, please note that we can only work with correct information.
If this information is not correct, we will have to find it out together with you in order to complete the purchase.
Best regards
Your notebooksbilliger.de team
Review of PinkBlush Maternity
AVOID AT ALL COSTS
Avoid at all costs. Negative reviews on their website are probably deleted and also many of the review are fake, in my opinion. I ordered 10 items, all of them arrived with different brands. They just collect different Chinese clothes and promote them as maternity clothes. The quality is cheap and almost all clothes look like they were sewn in a sweatshop. Quality is simply disappointing.
Reply from PinkBlush Maternity
Hi Maya,
Thank you for taking the time to share your feedback in your recent review. We genuinely value your input. I'm sorry to learn that the product didn't meet your expectations, and we apologize for any inconvenience caused.
Review of Exterioo Tuinmeubelen
Nice store and helpful staff
Reply from Exterioo Tuinmeubelen
Dear Maya,
Thanks for sharing your positive feedback with us.
We are very pleased to know that your purchase was delivered and that you were happy with the quality.
Kind regards,
Caroline
Review of Termify
AVOID AT ALL COSTS
AVOID! AVOID! AVOID!
Credit card fraud!
The website is a scam. They charge you money monthly without the option to unsubscribe.
Reply from Termify
Hello,
I want to start by apologizing for your experience. To clarify, our trial offer is $2.95 for one week. You can create, download and print as many documents as you need during the trial period (7 days). You can cancel at any time, and there is no obligation. You need to cancel the subscription by requesting the cancellation under Your Account’s dashboard or by simply sending an email to support@termify.io, and we'll cancel it for you within 24 hours. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our e-mail address: support@termify.io. Make sure to contact us directly providing your email address associated with your Termify account so that we can help you solve the issue as soon as possible.
Best regards,
Patricio
Termify Customer Support
Review of Next Hr
Only care about new customers, extremely bad customer support
Very bad customer support. There is NO live chat, even though they have it as an option. When I contacted them thru the chat, a Russian lady contacted me in RUSSIAN. After said I need support in English and she said that I will be forwarded, the chat just stopped working... it said "you will be contacted in 3 minutes" and that's all you will get!
Most of the items on the website are sold out (which is not a problem). The real problem is that the filter menu doesn't work properly and one cannot filter only the available product..thus you have to scroll thru all products.
!!! BE AWARE
Finally, be aware that if you buy,, let's say a dress in size M. If, in the moment that you fulfill Your order, this size is no longer available, the next available size will be automatically added to your cart, substituting the size that you added previously!
Review of Travelgenio
No refund after not sending tickets on time
I book 2 tickets from them and paid for them the night before our flight (at around 10 p.m.). Our flight was at 8 a.m. in the morning and at that time, we still haven't received our tickets, so that we could not check in at the airport and we missed our flight. For more than 2 months I want a refund for the case, and their customer support does not give me any information regarding what is going on with the process of refunding my money.
Reply from Travelgenio
You will receive a reply by email within the next few hours. Thank you for your cooperation.