Volvo Car Group Reviews 957

I initially had problems with the Sat Nav which after being reset by the dealer has rectified the problem so far.
However I was offered a Hamper from Fortnum and Mason as a gesture of good will. That is where Volvo customer service completely ignore me. The hamper was to be delivered after my return from a holiday but never appeared. I was then offered Buyagift vouchers. The vouchers didn't work. I contacted Volvo customer service who said they would check and get back to me. They didn't! After 5 weeks I tried the vouchers to see if the would work but only one did. Since then after contacting them various times, even the head of Customer service world wide has not resulted in a reply. This has now been going on 5 months so my suggestion is don't expect any reply from Volvo even if you contact the head of Volvo worlwide. Very poor customer service. :-(

We bought a Volvo XC40 B3 mild hybrid in January from our nearest dealership. It had delivery mileage on it. Within the first week we heard strange groaning type noises when braking. These were intermittent and unpredictable. We contacted the salesman straight away and he said he would get their service department to contact us to book a slot to bring the car in to have it inspected. We never got that call so we contacted the manager of the garage about it. Time dragged on and to cut a long story of inefficiency on the dealerships part we eventually got them to inspect it in early March !The service manager Simon was very helpful and efficient and took the car out for a test drive ( with me). He said he knew exactly what it was and that Volvo classed the issue as a characteristic of that car and not a fault and we would get used to it !!!
I immediately researched the problem on the internet and found out this problem had been going on since 2023 !! ( see XC40 Forum ). Other customers had been fobbed off by Volvo with the same excuse.
So I then put a complaint into Volvo UK customer care and eventually they came back with the same story. It is a characteristic of that car and not a fault !
So Volvo think it is OK to make and sell this car with this groaning noise FAULT for the past 2 years and fob the customers off with patronising blurb ( We are supposed to be valued customers ) saying there is nothing to be done to resolve this !!!
SO IT IS OK FOR US TO SUFFER THIS IRRITATING NOISE AFTER BUYING OUR NEW CAR. THEY JUST WASH THEIR HANDS OF THE PROBLEM.
So I emailed them and asked the following question - Can you please confirm that Volvo designed and manufactured this model of car to make these intermittent groaning noises.
I HAVE HAD NO REPLY !!
So I had previously been a happy Volvo customer. BUT NOT ANY MORE.
I WILL NEVER BUY ANOTHER VOLVO CAR . VOLVO should be ashamed of themselves.
Finally we have just been out in the car on an 8 mile trip and it groaned 4 times. Wished we had never bought it.

After two or three months of purchasing the new Volvo XC40 T3, the display screen would occasionally turn off on its own. After visiting the dealership, they said it needed an update. This issue occurred several times until approximately three years after buying the NEW car, when the odometer showed around 60,000 kilometers. At that point, the display screen completely shut down, and the Volvo dealership demanded €1,400 to ( REPLACE )?! the part. After the replacement, many options were missing from the display screen. BUY NEVER A volvo

Quick customer service of handler BILIA when guarantee issue og humidity in front light new XC90. just called in, agreed time for fix, was fixed in one hour with no hassel. Has new Mercedes as well, a completely different world, much hassle and waste of time with exactly same issue, used so far 6hrs and no fix.

We have just bought a new EX30 and the process has been awful if I compare it to buying a Tesla. The biggest problem is the dealer (Volvo Thames Ditton) who are completely unresponsive. Email don’t seem to get a response. The other issue is the number of forms to sign; five long documents to be read through and signed. With Tesla we paid £100 deposit, signed one document and collected the car. Volvo’s online system is a joke; if you go onto the “phone, email or chat” help there isn’t an email and chat closes at 8pm. I can only imagine the car systems will be prehistoric. So, my recommendation is “don’t buy a Volvo especially from Thames Ditton

Similar to another recent review, my XC40 reached the end of its 3-year subscription today. The car has covered less than 15,000 miles and is immaculate, except for a 3mm chip in the edge of one alloy wheel. They now want to charge me in excess of £500 for a new wheel! This is reasonable wear & tear in my view. I will never lease from Volvo again.

Returned 3 year lease XC60 and charged £150. The car was mint. Slight scuff on one allow spoke so perhaps the one charge of £75 may have been acceptable but to charge for light and I means light scuffs on the BUMPER is disgraceful. Car returned with 5k less miles than contracted and MINTED. Even the chap who inspected it commented on “it’s a very clean car”. Volvo area JOKE.

Ordered a new plug in XC60 with a 3 month wait.
Part of the deal was for a free wall charger, which we were told could be installed pre-receipt of vehicle so that we could charge the car. Being a plug-in we planned to use the battery for most of our journeys with the petrol engine for longer drives without worrying about range.
Despite this being stated online, and a contractual clause stating that if we exited the agreement before taking ownership of the vehicle that we would be liable to reimburse Volvo for the installation cost, Volvo refused to approve the installation by Ohme before delivery.
We took ownership of the car on the 1st March.
Installation of a charger will now be on the 17th March.
So we are unable to use the car as we had liked and for what reason? We pointed out the clause and stated to Volvo that we understood the terms when we chased this, but they stubbornly refused to approve the installation prior to vehicle handover. Even then, it took a couple of days for the approval to be sent over.

Why create a contractual clause and then not use it, and now just pissed off a customer. This is our 2nd Volvo purchase in 4 months, and both have been appalling. Its a good job Volvo cars have a decent reputation, because without it Volvo customer service wouldn't be able to sell anything.

Local dealer was good, but also unable to change anything. Approval lay with Volvo head office.

All was ok even though the car arrived 2 months late from creditcontrolvolvocarcontracthire
But then it came to giving the car back as it was lease.
The add ons added up and up.
Volvo expected the 4-year-old car back in show room condition. Would not budge or be reasonable.
I really looked after the car and obviously at 4 years old it had a very small stone chip which they charged me for. the car was in excellent condition but they said there was £500 worth of damage NO WAY but you can’t negotiate with them as they say in a long winded way "tough we are charging you" I will never buy a Volvo again or lease one.

If you want to be lied to and messed about then go ahead. NEVER EVER come across such a useless car brand.

Buy a bike instead.

Before hanging up my DL, decided to purchase a brand new Volvo XC40 direct from Volvo Car UK Limited. They act as Brokers for Volvo Car Financial Services UK Ltd. Volvo Car UK Ltd use various trading names and sell vehicles through a website. They describe themselves as part of the Volvo Car Group [‘Volvo Cars’].
The vehicle was configured and ordered online via the website in July 2024. Deposit paid prior to delivery in December. Balance funded by PCP with Volvo Car Financial Services UK Ltd.
The invoice shows the price as £37,195 and the ‘on the road’ total as £38,310.01[the figure in the Credit Agreement].
No reason for concern that the vehicle would fall into the ‘luxury’ £40,000 category. No indication on the website that the price was above the limit. [If I had been aware of that I would not have bought it]. It was not until the V5C registration document arrived from DVLA that it was revealed for the first time that the vehicle would be taxed at the Higher VED rate. 
Complained to Volvo that their website was likely to cause consumers to make decisions they would not have made otherwise and that it was unfair that this is sprung on a Consumer after the deal is done. Expensive too [£2400 extra VED].
Volvo responded making reference to the ‘hidden costs referred to’ [their words] and justified their behaviour thus:
 ‘It's important to note that while we acknowledge the potential benefits of providing such information proactively, it is not currently a standard practice at VCUK. Our approach allows customers the autonomy to make their financial decisions, when purchasing a car, based on their own considerations, encompassing factors such as fuel or electricity costs, maintenance, servicing, and tax’.
In whose world? And try searching the website for ‘List price’ or ‘Price list’. Nothing appears. The only price indications on the website are those relating to configuring a vehicle.
Appalling behaviour from a big name company.

I had a terrible experience with Parramatta Volvo and would strongly advise against purchasing a Volvo from them. I bought a brand-new XC60, but within just three months, the car developed a recurring blank screen issue. Despite multiple visits to the Volvo service center, the problem was never fully resolved until now.

When I attempted to contact the Parramatta dealership through numerous calls and emails, including reaching out to the management team, I received no response. The lack of support and the unresolved issues with the vehicle have left me deeply dissatisfied. This car has turned out to be a lemon, and the dealership’s complete disregard for customer service is unacceptable.

Save your money and avoid wasting your time with a dealer like Parramatta Volvo. Their service is subpar, and the quality of their support is nonexistent. I regret my purchase and would not recommend them to anyone.

Pure rip off and sham of a company. Avoid at all costs. Volvo lost my service book and manual and charged me £500 for the pleasure when I returned the car in perfect condition and despite supplying all invoices proving that all devices had been carried out. Shocking

Volvo have closed my local service centre, which will now result in me having to travel over an hour away to get my car serviced! This will result in me having to take a day off work, putting addional km's on my car, and use fuel that normally I wouldn't. I have paid upfront for the first 5 years of services.

I have asked The Customer Support Team to provide me with a sensible option to get my car serviced.

The Customer Support Team are terrible!

We are now at day 15 with no response to my many emails.

I will NEVER buy another volvo! (We also had issues with the car when we first bought it that took 12 weeks to fix meaning I had no car to drive for 12 weeks)

Do yourself a favour and avoid Volvo like the plague!

UPDATE: After posting this review, the Volvo support team finally decided to respond:

"We realise this impacts your ability to service your Volvo locally, and we sincerely apologise for the inconvenience this may cause.

Volvo Car Australia are not in a position to cover expenses incurred for bringing your Volvo to your nearest Volvo retailer, as our wider Volvo retailer network are available to support your servicing and warranty needs."

Happy to say I sold the Volvo and I will never support them again!

James the tec was great! He helped me with out a booking as soon as I got there I realise he didn’t have to so I appreciate that. He also wouldn’t let me tip him when he did a good job 5* all round would recommend to anyone

Great car however the accounts team never ever answer. There is no way of speaking to anyone. Totally bewildering and frustrating. Reception was rude and unhelpful. My service plan expires late February. The service was booked in with good time for 25/02. Then I was sent a reminder to renew a 3 year plan by 20/02. If I cancel the new plan they won't give my car a service or will they. Have been paying for it for the past 2 years. What a nightmare.

One star is a lot they suppose to have 0 star

I finally managed to buy a Volvo, something I had been looking forward to for years. It was supposed to be a long-awaited milestone—but it turned out to be the wrong choice!

From the very first day, my car had a strange noise coming from the engine area, something that was clearly not normal. When I reported it, Volvo initially refused to carry out any repairs, blaming it on software errors. Seriously? A mechanical issue passed off as a software glitch? That was their first excuse.

After insisting, they finally did a check-up and – surprise! – there was an actual problem. They scheduled a repair, only for the car to come back with the exact same issue. I now seriously doubt they even replaced any parts, and if they did, I question whether they replaced the right ones.

To make matters worse, the car now has software issues. The software was fully updated and everything was working fine—until the car came back from the workshop. Suddenly, there are sensor errors on the collision avoidance system, and the braking system is malfunctioning, failing to hold the car properly.

Is this the safety Volvo promotes? A car that is barely three months old and already plagued with serious issues?

And if that wasn’t bad enough, the level of disorganization throughout this process has been shocking. Every time I needed a check-up or the so-called "repair", the chaos was evident: staff had no idea about the replacement car, whether the parts would actually be changed, or even if the repairs would be covered under warranty. Total incompetence.

What’s even more outrageous is their attitude: trying to gaslight the customer into believing nothing is wrong. Any reasonable person can tell that the noise is not normal—especially when the test drive car and other models of the same type do not make that noise!

Is this the professionalism Volvo claims to uphold? For them, it’s just another sale, another profit. But for those driving their cars—especially with children on board—it’s a constant source of stress and risk.

Unacceptable. Volvo, never again!

Our XC90 went into our dealer on the 5th November as the steering tracking needed replacing. It is now the 4th Feb and we still do not have our car back! I have not got a courtesy car so we have been loving with one car, in the middle of no where with no bus service and 3 dogs.

The garage keep having the date the part will be ready put back.

The car is owned by our 2 person Ltd company of which we are both directors. When I complained to Volvo theywill not talk to me as apparently my name is not the one they have as the owner (How can a Ltd company complain... It is not a human being.

All they will say is "Unfortunately, we do not have visibility of part orders on our system, which means we are unable to confirm the current status or estimated arrival date. However, the retailer will be able to check this for you and offer further assistance if needed" So if Volvo UK cannot tell me when the part will be available who can?

I am paying road tax and insurance on a car I cannot drive and have no idea when it will be back.

The worse customer service possible, if I could give a minus I would.

The Care By Volvo scheme is a complete load of rubbish, it has taken 2.5 hours today to have one tyre fitted under the scheme. DO NOT EVEN CONSIDER THIS SCHEME. I am 2.5 years into a 3 year contract and it has been nothing but aggro, they duck out of every single thing, and dont want to know about you when you complain, you even have to fight to get tyre even though they are below the limit if they find any type of damage on the tyre. I will not even consider this again and you shouldn't consider it either