Isobel

United Kingdom

Reviews

Review of Volvo Car Group


Rated 1 out of 5 stars

WATCH OUT!!!! Volvo infotainment faulty

WATCH OUT!!!!! Volvo infotainment systems fail!!!!!! Appalled to find that the Infotainment system on our 4 year old Volvo XC40 is totally defunct and needs to be replaced at a cost of £2000. It stopped working from one moment to the next and cannot be fixed. This is clearly an underlying fault not a wear and tear issue. As a result the car is not safe to drive because nearly all of car controls are managed from the infotainment system. Volvo customer service totally unhelpful. This is a brand that prides itself on reliability, quality and safety. Very disappointing and very poor. Would not buy a Volvo again.

October 2, 2025
Unprompted review

Review of Walk the Storm


Rated 5 out of 5 stars

BRILLIANT customer service

Great website, wonderful products and BRILLIANT customer service from Walk the Storm.

February 12, 2025
Unprompted review

Reply from Walk the Storm

Hi Isobel, thank you so much for the review, it really means a lot to a small business like us.
Mike

Review of WeSki


Rated 5 out of 5 stars

Amazing customer service and a very good website

WeSki is the easiest Ski holiday website to navigate - it is clear and simple to compare the different locations and apply the various filters that you want. But best of all - when I managed to book the wrong dates (my error entirely) for my holiday WeSki customer service were amazing at sorting out my cancellation and fully refunded my deposit. Thank you so much!

December 17, 2024
Unprompted review

Review of Airbnb


Rated 1 out of 5 stars

AWFUL CUSTOMER SUPPORT

AWFUL CUSTOMER SUPPORT - if anything goes wrong don't contact them they make the whole situation WORSE. Just deal with the owner of the property instead.

June 19, 2024
Unprompted review

Review of Rowen & Wren


Rated 5 out of 5 stars

excellent customer care

I bought the Small Thrapsano Terracotta Pot and Tall Eden Terracotta Pot. When the parcel arrived the Eden pot was damaged. Amy in Customer care was excellent - she organised a pick up of the damaged and new pot to be delivered. I will be shopping from them again. Thank you very much indeed.

April 30, 2024
Unprompted review

Reply from Rowen & Wren

Hi Isobel, thanks for taking the time to share your feedback. We're sorry for the issue with your original delivery but we're happy that we were able to resolve it quickly and with as little inconvenience to you as possible and we look forward to welcoming you back in future.

Warmest wishes

The R&W Care Team

Review of Rood


Rated 5 out of 5 stars

TOP QUALITY customer service from…

TOP QUALITY customer service from rood.co - bought socks for my boys and t-shirts for myself. Great quality goods at good price and excellent customer service. will buy again and it's all made with hemp so good for the planet too.

March 13, 2024
Unprompted review

Reply from Rood

Thanks so much for the review : )

Review of TK Maxx UK


Rated 5 out of 5 stars

Top quality customer service

I posted this review yesterday - "Staff very rude and unhelpful. I bought socks for my son's Christmas stocking and one was faulty. The staff refused to take the item back and they shouted at me. I won't be going back." I have since been contacted by a brilliant and very apologetic Customer Services team who have furnished me with a voucher. So thank you TKMaxx - I am very impressed with how you responded to my complaint and I will be shopping with you again!

January 11, 2024
Unprompted review

Reply from TK Maxx UK

Hello Isobel, I'm pleased to hear that this issue has now been resolved. Thank you for taking the time to update your review :) - Sophie

Review of Vanessa Bruno


Rated 1 out of 5 stars

Poor Customer Service

I didn't want to award Vanessa Bruno a star but I had to in order to write the review! This very expensive and luxurious brand needs to improve their customer service. My order was delivered with an item missing. Although they have refunded me for this item, I have been trying to get in touch by email to customer service for weeks now with no response at all about my other returns. Such a shame as the clothes are beautiful, but at that price the service should be better.

April 26, 2022
Unprompted review

Review of Laced

Review of Nisbets Limited


Rated 5 out of 5 stars

Amazing service from Nisbets

Amazing service from Nisbets. I ordered plates and chopping boards. They arrived the next day. I'd totally ordered the wrong thing. I rang them and they organised immediate collection and refund. Brilliant. Thank you

November 30, 2021
Unprompted review