Shai Axelrud

Israel

Reviews

Review of Volvo Car Group


Rated 2 out of 5 stars

Volvo EX30

Volvo EX30 - the car is not ready yet. Driving may be dangerous, especially if you come across a drop of water. If you brake, never dare to brake in a curve; you may never know where your car will throw itself and stop - simply frightening, as I have never felt before and so frequently. The car can brake itself for nothing to a zero in seconds on a highway - I wonder why Volvo does this with its customers! It's a horrible sensation when you do not involve yourself in a terrible accident! The app is full of bugs, well, the car itself is, too. Volvo states that there is no support for the app in Israel, so it is my responsibility to have purchased a car that is not fully supported. I cannot imagine what they support or guarantee! Be careful, think twice before buying... Remember: Volvo is Chinese. Yes, Chinese.

September 1, 2025
Unprompted review

Review of Volvo


Rated 2 out of 5 stars

Volvo EX30

Volvo EX30 - the car is not ready yet. Driving may be dangerous, especially if you come across a drop of water. If you brake, don't ever dare to break in a curve, you may never know where your car will throw itself and stop - simply frightening as I never felt before and so frequently. The app is full of bugs, well, the car itself is, too. Volvo says there is no support for the app in Israel, so it is my problem to have bought a car not fully supported. I cannot imagine what they support or guarantee!Be careful, think twice before buying...

September 1, 2025
Unprompted review

Review of Temu


Rated 1 out of 5 stars

TEMU IS A SCAM

TEMU is a scam! A Luxury A 50-centimetre-looking-high (20") pillow became a 2cm pillow on arrival! This is only one of the items I ordered, a completely different and inferior quality than shown, a "Silver Patterned Electroplated Glass Phone Case for Samsung" the worst thing I have ever seenin my life so ugly, lo quality plastic, absolutely nothing to do with the the picture on the site, an image printed on plastic - they offer you to return the items or a partial refund (25% of the total you paid)! - That is the way they make money, tons of money - they will never see my money again!

May 12, 2025
Unprompted review

Reply from Temu

Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Review of Techinn


Rated 1 out of 5 stars

I wanted to by a new smartphone

I wanted to by a new smartphone, and found it at Techinn, but... first I decided to check reviews and I was appalled. Thank you so much to all those who spent their time to let future buyers what may happen to them. Going elsewhere.

October 7, 2024
Unprompted review

Reply from Techinn

Hello,

We really apologize for the inconvenience. Please share your query along with your order number by writing the same to support@tradeinn.com. We shall try our best to conclude.
Have a great day.

Regards,

Review of NDC


Rated 5 out of 5 stars

This is a Serious Company!

When I saw the item I wanted was the last one, I thought to myself: maximum I will get a refund. Not the case, the part existed and was on the site because it was available, but as soon as I checked out, it was then marked as "Unavailable". It took three days to reach me in Israel - everything worked flawlessly so I became a client from my first purchase. It is such a pleasure to buy from a company like this! Thank you, you are the best! And yes, you have good prices.

August 4, 2024
Unprompted review

Reply from NDC

Hi Shai, thanks for giving us such a kind review! We're really glad you were happy with the product, prices and service. Thanks from all at NDC!

Review of Temu


Rated 5 out of 5 stars

For me TEMU is very serious

For me TEMU is very serious, I even felt ashamed they gave me a NIS20 credit because my purchase arrived ONE day ! later than they had estimated. Prices are very cheap to reasonable and the quality is superior than the Big Brother that I definitely left for TEMU and could not have done anything better.

November 1, 2023
Unprompted review

Reply from Temu

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Review of AliExpress


Rated 1 out of 5 stars

ALIEXPRESS - No More Money Back Guarantee

Whenever I did not get an item or it came broken or unusable, Aliexpress would immediately reimburse me. It seems to have change since I bought a Car Fuel Tank Cover Gas Filler Cap For Mercedes C Class W205 from the seller iShield Store and a refund was denied until I send the item back because they do not believe me even though I sent clear pictures it arrived completely unmounted/broken and unusable. Returning it would cost me more than the item and I never had an issue like this with AliExpress. I am a very serious buyer, I buy many items practically every day and I SEE NOW THAT ALIEXPRESS HAS CHANGED - THERE IS NO MORE MONEY BACK GUARANTEE FOR FAULTY PRODUCTS!

September 24, 2023
Unprompted review

Review of Cellcom


Rated 1 out of 5 stars

CELCOM JUST ANOTHER ISRAELI CO.

They can sell you, but they are not ready to deal with any problems afterwords. You will have to leave them at the first problem and look elsewhere, all they say about their Customer Service is a bunch of lies, they are not ready to serve people as needed. Another Israeli company trying hard to make you beleive that their untrained staff can help you shouting at you.

January 24, 2023
Unprompted review

Review of iHerb


Rated 1 out of 5 stars

iHerb NEVER AGAIN!

iHerb used to be one of the best sites to buy many products. My last two purchases were a nightmare: got message to collect from Boxit, but the codes never worked, complained to iHerb because there is no way to contact Boxit and they keep me telling to go back and try a new code that never works and do not mention the possibility of refund two lost products! This is iHerb today: completely broken and dishonest. DO NOT APPROACH, AT YOUR OWN RISK.

November 18, 2022
Unprompted review

Reply from iHerb

Dear Valued Customer,

We are sorry to hear of the issues with Boxit that you experienced. We monitor all carrier's performance and this incident has been provided to the appropriate teams for awareness and evaluation. Thank you for providing the order numbers with your review. After referencing both orders in our system, we can see that agents approved the refunds for these 10 days ago. Once the refunds have been initiated, it may take 7-10 business days for the funds to appear back in the financial account associated with order payment. If you do not see the funds appear, we suggest contacting the card issuer or bank as we have done everything in our power by issuing the refund.

Again, this is something we never want customers to experience and we will continue to monitor Boxit for other incidents like this. We wish you the best of health.

Review of Buy Brazil Store


Rated 1 out of 5 stars

BUYBRAZILSTORE.COM ARE CROOKS!!

Segue em Português...
The worst experience ever. I bought a product, they sent me another. I contacted them, they said: take this as a gift because we are re-sending you the correct product + a discount on your next purchase OR your money back. I chose the refund. They never sent the money back, everyday is a different excuse, the funniest was that I was in a line of people waiting for a decision from their Finance Department. They are CROOKS.

A pior experiência da minha vida. Eu comprei um produto, me enviaram outro. entrei em contato e me disseram que ficasse com este de presente e que estariam me re-enviando o correto mais um desconto na próxima compra ou o dinheiro de volta, como eu quisesse. Escolhi o dinheiro de volta, mas eles nunca me mandaram, todo dia é uma desculpa diferente, a mais cômica foi que eu estava numa fila de pessoas esperando decisões do departamento financeiro. Esta empresa é VIGARISTA!

October 20, 2021
Unprompted review

Reply from Buy Brazil Store

Hi Shai.

We apologize for all the inconvenience. We have been in contact with you throughout the resolution of the problem and let you know all the steps to do so. As chosen for repair, we refunded the amount paid for your purchase on October 20, 2021 at 19:07:55 GMT-3.

We are at your disposal to answer any questions you may have regarding your case, and once again, we would like to sincerely apologize for what happened.

Review of Brazil Keratin


Rated 1 out of 5 stars

WILL YOU TRUST THEM NOW?

Not a good experience. I bought Kit Zap Progressiva Me Leva Professional Use 2x1L/2x33.81fl.oz × 1 and for two weeks my order was not sent and I contacted them many times and got absolutely no answer. They only contacted me minutes after I got a decision from Paypal that I should be refunded. Be careful. RAFAELA'S REPLY IS A TOTAL LIE - SHE IS ARROGANT, ONLY REFUNDED AFTER PAYPAL ORDERED HER TO AND DEALING WITH HER IS THE SAME AS WITH A DISHONEST ROCK! KEEP AWAY AT ALL COSTS FROM THIS "VIGARISTA".

October 19, 2021
Unprompted review

Reply from Brazil Keratin

Hello Shai! How are you?
You sent a message on WhatsApp on October 3rd and we replied to you on October 4th. We got back to you in less than 24 hours.
We informed you that the product was out of stock at the factory and that we had no prediction of when the product would arrive, so we asked you if you would like to exchange the product for another one that we have on our website and you requested the cancellation of the order. After your response we refunded you the amount paid, also in less than 24 hours.
We apologize for the inconvenience and we hope to have another opportunity to better attend you.
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.

Review of Brazil Keratin


Rated 1 out of 5 stars

THE REAL COMPANY IS beautypro.com.br…

The real company is beautypro.com.br located in Brazil - I placed an order two weeks ago with the European branch and they immediately sent me an e-mail saying that my order was already being processed and any updates would reach me as needed. A UPS Label was created, but after 2 weeks UPS never received anything from them to ship to me. I contacted both the European and the Brazilian branches to no avail, no answer, not through E-mail or Whatsapp either, it looks like a ghost company. Luckily I paid with Paypal so I can open a claim and dispute with them. Be careful.

October 4, 2021
Unprompted review

Reply from Brazil Keratin

Hello Shai! How are you?
Our company is Brazilian, we have stocks in Brazil and in Miami, we ship according to the product availability.
You sent a message on WhatsApp on October 3rd and we replied to you on October 4th. We got back to you in less than 24 hours.
We informed you that the product was out of stock at the factory and that we had no prediction of when the product would arrive, so we asked you if you would like to exchange the product for another one that we have on our website and you requested the cancellation of the order. After your response we refunded you the amount paid, also in less than 24 hours.
We apologize for the inconvenience and we hope to have another opportunity to better attend you.
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.

Review of White Glo


Rated 1 out of 5 stars

White Glo did not whiten my teeth as…

White Glo did not whiten my teeth as did cheaper brands. The toothbrush that came along is exceptionally good. I kept thetoothbrush and threw the tooth paste away.
- Replying to White Glo's totally out of context reply: I do not any money back. I did not expect dramatic whitening with toothpaste, I did not get any whitening at all. Most other whitening toothpastes will do a great job. So instead of throwing in answers in the air, improve your product, come here to tell me "yes, we now have a real whitening toothpaste" - that is the reason I reviewed your product out of frustration, not to talk about "creative answers" underestimating my intelligence and honesty.

September 12, 2021

Reply from White Glo

Hi Shai,

We feel sorry about your unsatisfied experience with our toothpaste. We do offer a money-back guarantee on all our products.

White Glo teeth whitening products are developed by dentists and approved by ADA, which wins various trials awarding for whitening effectiveness; however, certain stains will be hard to remove by using toothpaste only. If you prefer dramatic whitening results, we strongly recommend using our whitening system, which can deliver results within days while using our toothpaste to improve and maintain the whiteness.

Feel free to contact us regarding whitening tips, product information and money-back policy at: customer.service@whiteglo.com

Review of Wayforpay


Rated 1 out of 5 stars

WayForPay - YOU ARE COMPLETELY UNPROTECTED

WayForPay - you are commiting a huge mistake if you think WayForPay is similar to Paypal - this is a company that only makes payments but is in no way responsible for your payment! Different from PAYPAL, they will not defend you against a SCAM or any problems you may face with the seller - so KEEP AWAY and do not accept to pay through them because you are completely UNPROTECTED! AFTER THEIR REPLY, I REPEAT: YOU ARE COMPLETELY UNPROTECTED WITH THIS WayForpay - keep away and safe!

March 29, 2021
Unprompted review

Reply from Wayforpay

The WayForPay service provides verification of the seller before activating the account. The service also complies with PCI DSS certification. If you have any problems after the payment with the seller, you can leave a complaint on seller on our website.

Review of Greenshopp


Rated 1 out of 5 stars

Greenshopp.com SCAM!

Greenshopp.com, also GRANADA OOO, Интернет-магазин - BE EXTREMELY CAREFUL, they will not hesitate to take your money for a fake product and they will tell you after you paid you are getting something different! You will never get anything, they will not refund you, they have you pay through WayForPay, kind of Paypal, but that assumes no responsibility for your payment, they do not cancel, so do not trust both! Don't buy from them unless you enjoy being scammed.

March 29, 2021
Unprompted review

Review of Mullvad.net


Rated 2 out of 5 stars

Mullvad VPN, poor Customer Service

Customer Service cold as the North Pole and their solution for being detected as a VPN Connectios make it impossible to navigate on the internet, second request for help totally ignored, so not an option since the basic of VPN is not honored.

February 17, 2021
Unprompted review

Review of Windscribe


Rated 5 out of 5 stars

MY EXPERIENCE WITH WINDSCRIBE

I think this is the best VPN service, I was suprised to get connected without any problems, anytime, anywhere, so different from the Uber Famous ExpressVPN that only gave me headaches! I buy a month whenever I see the need, they never charged me more than I ordered, this attitude is fantastic, too. Windscribe, keep on the excellent job!

February 2, 2021
Unprompted review

Review of ExpressVPN


Rated 1 out of 5 stars

ExpressVPN is THE WORST VPN

I finally cancelled expressVPN today. I was made believe it was the best VPN Service and I found out it is only propaganda. It is a very expensive headache, their buggy software destroyed my brand new expensive router, many times connecting to one of their servers is absolutely useless, you will continue in your home country for the other side, no matter how many times you restart your router, change local time to that location time, log out and log back in again to the website or Netflix or whatever, so I found out that I had more headaches than a good quality provider. My almos endless patience ran out having to ask for online help every single day since the very first day I signed up to no avail. Farewell ExpressVPN, I hope we will never again come across each other.
UPDATE: ExpressVPN's answer to my dissatisfaction has nothing to do with it! Why should I pay 100USD/yr. for a VPN that does not work as VPN! What other expectation I might have?... I now clearly understand that all the fuss around ExpressVPN comes from paid media, paid reviews! paid everything - that is why it is so expensive, the most expensive among all VPN providers. Open your eyes and do as I did, do not give these people your hard-earned money!

January 31, 2021
Unprompted review

Reply from ExpressVPN

Hi, thank you for taking the time to provide your feedback, and we're sorry to hear that the service did not meet your needs. -O.F.

Review of ExpressVPN


Rated 2 out of 5 stars

HORRIBLE ROUTER SOFTWARE

Good VPN, readily available help through chat, but... they recommend three routers and I bought the Linksys WRT3200ACM and updated with their software. I am having a lot of problems with their software, and there is nothing they can do, only admit that this router has a problem. So why do they recommend for their software first of all? It is not the router that has a problem, it is their software! -and remember that your warranty is gone, so I spent a lot of money and will have to spend again in another router expecting that it will work as it should (will it, ExpressVPN or you will tell me this other router also has a problem?) - so be careful, if you plan to update your router for ExpressVPN chances are that you will lose your router and your money.

January 29, 2021
Unprompted review

Reply from ExpressVPN

Hi, thank you for your feedback, and we're sorry to know that your issue is still unresolved. Can you please email us at support@expressvpn.zendesk.com with your ticket # so we can check if there's any troubleshooting we might have missed? Please include "trustpilot" in the subject line. - J.R.

Review of Bank Leumi


Rated 1 out of 5 stars

כשאתה זקוק לעזרה...

כשאתה זקוק לעזרה מחברה אתה מתקשר אליהם, נכון? לא בישראל, לא בבנק לאומי (גם PEPPER), אם אתה מעז להתקשר אליהם ייקח להם שעות לענות ובזמן שתמתין כל 2 דקות תשמע קול שאומר לך דרכים אחרות לקבל עזרה: האפליקציה, whatsapp , פייסבוק, השכן שלך, כל אחד ברחוב בזמן שאתה שומע מוזיקה איומה רועשת! לְהִתְלוֹנֵן? -חסר תוֹעלת. פשוט לא אכפת להם כי כל הבנקים הם ישראלים וממש זהים!

When you need help from a company you call them, right? Not in Israel, not in Bank Leumi (Pepper, too), if you dare call them, they will take hours to answer and while you wait every 2 minutes you will hear a voice telling you other ways to get help: the app, whatsapp, facebook, your neighbor, anyone in the street while you hear loud horrible music! Complai? -Useless. They simply don't care because all banks are Israeli and exactly the same!

January 13, 2021
Unprompted review