Got a Volvo EV ?
On Monday my C40 broke down, recovered to Aberdeen dealer. Told not to expect it to even be looked at 'Anytime Soon' and No Courtesy Car available for a month+ and they refused a Hire car, saying they couldn't offer one as my SARA had been removed from Volvo UK's system, this is a SERVICE tag. Before my warranty ran out at the end of March they got me in for an MOT but no Service, shortly after I got an email offering an extended warranty and service plan which I took up. Now they say because I didn't get it serviced in March the SARA was removed so no Hire car. I am now in day 4 of speaking to customer service who have had 2 supervisors trying to get the Service team to make a decision. The customer team care agree with me that the car is an EV the Service Interval is 2 years or 18K miles so the SARA should be restored. My car was serviced under warranty in March 2025 and mileage is under 18K. Customer Service and the Service Team are now batting it back between one another with no resolution is sight. Now of course I'm stuck, I don't know IF I'll get a hire from Volvo, it is only for 10 days, and I will likely need to Hire a car come what may but I can't at the moment because they haven't made their minds up !