NW

Nicholas Wood

United Kingdom

Reviews

Review of Volvo Car Group


Rated 1 out of 5 stars

Beware Volvo Finance

I enjoyed 3 years of good motoring in a Volvo XC60. When the lease ended and they came to collect the car, they wanted to charge me over £900 per wheel for damaged rims. The collection agent pointed out thatbother comparable car brands charge a max of £200 per wheel and refurbish the rims. Volvo refused to discuss the issue, closed the official complaint I made without discussing it with me, passed my data without my permission to a third party agency and then offered a feeble £200 in compensation for this data breach which they never paid. They sent a string of harassing emails. In the end we paid because I was undergoing treatment for a serious illness. My advice is never to enter into any agreement with Volvo Finance. The cars might be good (I have owned six over the years) but the Finance Team are terrible, aggressive, inflexible and careless of your data and your loyalty.

January 2, 2025
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