CO

colt

United Kingdom

Reviews

Review of Lush

Review of Volvo Car Group


Rated 1 out of 5 stars

Volvo was flagged for genocide

Volvo was flagged for investing in genocide by a UN report so as a Volvo customer I requested more information. I contacted Volvo twice and on both occasions they refused to reply. This refusal to talk actually spoke volumes because it seems like they are complicit and that's the reason for their silence. What a shame that what I thought was an ethical company turned out to be the opposite. Volvos investment in genocide will definitely not pay and they will be on the losing side. I will definitely be publicising this more and be working on putting them on the bds list as they definitely deserve boycotting

August 1, 2025
Unprompted review

Review of sanex.co.uk


Rated 1 out of 5 stars

Shame that sanex think it's ok to be…

Shame that sanex think it's ok to be racist in it's adverts by showing dark coloured people with skin issues and white people with perfect skin. For this reason you deserve to be boycotted by all users as these dated stereotypes will no longer be rewarded

August 21, 2025
Unprompted review

Review of Birlea Furniture


Rated 1 out of 5 stars

Bought a solid oak bed thinking it…

Bought a solid oak bed thinking it would be good quality, even though the bed looks good it's creaks everytime you move. Problem is especially bad with the foot stand. Very disappointed considering the price. I wanted to complain directly to the company but they make it is difficult as possible you have to join some portal which isn't what I want to do

Birlea Bellevue Solid Oak Bed - Kingsize

It's 14th July now and still have not heard anything back. Very disappointing

June 28, 2025
Unprompted review

Reply from Birlea Furniture

We're sorry to hear you're disappointed with the bed. We'd really like to look into this further—could you please let us know the specific item you purchased? We’ll pass the details to our Quality Control team to investigate the issue properly.

Review of Ebay


Rated 1 out of 5 stars

They make up the rules as they go

They make up the rules as they go. Everyone has a right to return items due to distance selling rules but eBay will not always honour this. All call centres are abroad and a nightmare to explain things to because they don't understand the laws

June 27, 2025
Unprompted review

Review of DNA Insurance


Rated 1 out of 5 stars

MY insurance was coming up for renewal…

MY insurance was coming up for renewal they rang me up, put me on hold for about half an hour and cut me off. Not heard anything back and my insurance is running out in 2 days. Very poor service despite that fact I've been with them for years

December 2, 2024
Unprompted review

Review of JLA


Rated 1 out of 5 stars

The worst company and customer service

The worst company and customer service. They amount of times they book in an engineer and he won't show up is ridiculous. This means me losing a days holiday from work because I'm waiting for someone that's mot turning up. Wasters. They didn't tell me, this happened last year as well and what actually happens is you prioritise your contract work and if like me you're not contract you get treated like this every time. At least have the decency to say no one is coming so I'm not waiting for someone that's not turning up

October 17, 2024
Unprompted review

Reply from JLA

Good morning, Colt,
Thanks for taking the time to leave us a review. I have taken a look and can see that the engineer had been held up on a previous job yesterday which meant he wouldn't be able to get to all of the jobs that had been planned for him to attend, I'm really sorry that yours was one of these. We hate letting customers down, unfortunately it is sometimes unavoidable. I believe the team did let you know as soon as they were aware he wouldn't make it to you (just before 2pm), and that you have discussed further plans with the team. Once again, we're sorry to have let you down on this occasion.
Kind regards,
Lynette

Review of BT Business


Rated 1 out of 5 stars

having a problem with my internet but…

having a problem with my internet but its impossible to talk to someone because automated system keeps wanting me to go online to report issue. a bit difficult if your internet isnt working. i expect better for the amount im paying

October 4, 2024
Unprompted review

Reply from BT Business

Hi Colt,

We understand your frustration with the current situation. It's incredibly frustrating when you need help with your internet service and can't easily get in touch with someone. We can help you get it sorted, please contact us via private message on one of our social channels:

X - @BTBusinessCare | Facebook - BT Business

We'll take some details and support you. Please mention I've sent you from Trustpilot.

Best wishes,
Aimie — Customer Excellence Specialist, BT Business

Review of Octopus Energy


Rated 1 out of 5 stars

Although the service has been generally…

Although the service has been generally good, I ended up building quite a lot of credit because I was being overcharged and when I asked for the amount to be returned octopus started to stall me and saying things like we can't return all of it at once and I will have to wait until next month etc.. either give me my money back so I can pay my other debts with it or stop billing me until my credit runs out but to make it difficult to get my money back is wrong


Enzo Lisa k contacted me today saying all my complaints have been cancelled and the matter is basically resolved. It's not. My money is still owed I have not been griven a day when I will get it back and this situation has just got more ridiculous. You are leaving me no choice but to continue at ofgem and let them know you are robbing customers, then fobbing them off. I want my money back now and no more stupid mistakes from your staff

September 2, 2024
Unprompted review

Reply from Octopus Energy

Hello Kuldeep,
My name is Enzo, and I am one of the managers at Octopus Energy. Thank you for your feedback. It is very important to us as it helps us improve our quality and service.
I understand your frustration at not being able to withdraw all the money from your account at once. However, there are company policies that do not allow us to process refunds twice in the same month. We appreciate your patience and cooperation in waiting for the other refund to be allowed.
If you need assistance with the refund or any other issues, please don’t hesitate to reach out. We are more than happy to help you.
You can send us an email requesting the refund, and I will leave a reminder in your account so that when the day comes, I will be aware of the amount of the refund.
Thank you again for your understanding, and we are always here to help!
Kind regards,
Enzo

Review of Revolut


Rated 1 out of 5 stars

Removing travel insurance from premium…

Removing travel insurance from premium was a bad move especially considering the amount you charged. To change what I signed up for half way through the contract just makes us lose trust in revolut. The charges and commissions you charge are very high anyway and the travel insurance was the only thing keeping me with you.

June 20, 2024
Unprompted review

Reply from Revolut

Hello,

Thank you for your feedback, and I'm sorry to hear about your dissatisfaction regarding the travel insurance feature being removed from the Premium plan.

Based on the details you provided here, I managed to locate your account, and review your case. My colleagues from the in-app chat contacted you with some instructions about this matter.

Feel free to reach out to our in-app chat support specialists again should you have any additional questions. We'll make every effort to assist you.

Best,
Tim from Revolut

Review of Metro Bank

Review of Dpd Local


Rated 1 out of 5 stars

Sent parcel via 48 hours delivery and…

Sent parcel via 48 hours delivery and after 3 days parcel was still at the drop off point not picked up. When I phoned customer service they said they can't do anything about it. Another stupid thing they do is ask you for your customers address to verify you. Who knows all their customers addresses? No one. Absolutely useless and the are lieing about their delivery times

October 4, 2023
Unprompted review

Review of DPD UK


Rated 1 out of 5 stars

Sent parcel via 48 hours delivery and…

Sent parcel via 48 hours delivery and after 3 days parcel was still at the drop off point not picked up. When I phoned customer service they said they can't do anything about it. Another stupid thing they do is ask you for your customers address to verify you. Who knows all their customers addresses? No one. Absolutely useless and the are lieing about their delivery times

October 4, 2023
Unprompted review

Review of Analogueseduction

Review of MCRU


Rated 1 out of 5 stars

very good products at good prices but…

very good products at good prices but absolutely no customer service. i was forced to pay nearly double for an item off a competitor but was happy to do so because they went out of their way to help me. this guy seriously needs to up the customer care side

September 22, 2023
Unprompted review

Review of Tesco


Rated 1 out of 5 stars

Tesco are knowingly stocking Israeli…

Tesco are knowingly stocking Israeli dates that are grown on stolen land and watered with stolen water for Muslim customers to buy for Ramadan. This is absolutely disgusting during the year but to do it during Ramadan it makes it even worse.

March 1, 2023
Unprompted review

Review of PureGym UK


Rated 1 out of 5 stars

puregrim

when i joined the burnham puregym it was ok as a budget 24 hour gym but over the last year it has got worse and worse. they claim its a 24/7 365 gym as displayed at the entrance of my local gym but this in fact is a lie because they randomly close for reasons like the queens death, xmas eve, xmas day etc... they should not be making false claims to deceive people. also recently they have began to turn the carpark lights off at night resulting in higher crime such as car break ins and cars being stolen, due to the lack of light their cctv cameras are deemed useless so the chance of catching the criminals is almost zero. during the day the heating is too high and at night it is off meaning its almost impossible to train due to the extremities of temperature. they also shut the main toilets at night which means that if the only disabled toilet is blocked as it has been for the last 2 days you are stuffed. i complained about the shower in the disabled toilet either being stone cold or very hot last january and after being passed around a few times nothing has been done as the mixer valve is still not mixing. The way things are trending i would not recommend pure gym to anyone and if things are not improved i will be moving elswhere

December 20, 2022
Unprompted review

Reply from PureGym UK

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Although we endeavour to keep our gyms open every day, there are rare occasions when we make the decision to close our gyms. Although our gyms are on occasion unmanned, this does mean that there are still teams working behind the scenes to ensure the gym remains a safe place, and the decision was made nationally to allow all of our teams to spend time with their families and have a well-earned rest over the festive period.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members.

Thanks, PureGym

Review of Xtremeautoaccessories


Rated 1 out of 5 stars

very poor customer service

very poor customer service. item arrived broken they asked me why i didnt just sellotape it back together like any other customer would do. i had to explain that customers wouldnt just tape the broken item together but would return the item as we expect to receive the item as its described in the ad. these guys do not understand customer service or basic ethics so avoid at all costs

December 15, 2022
Unprompted review

Review of SupplementWarehouse.com


Rated 1 out of 5 stars

Half order arrives after a week

Took a week to deliver items and when they did arrive only half the order was fulfilled. No notes or explanation. Much better service to be found elsewhere

November 26, 2022
Unprompted review

Review of Evri


Rated 1 out of 5 stars

You changed you name but the service is…

You changed you name but the service is still very poor. To phone customer services it's a £6 minimum charge. You keep trying to deliver to business's after office hours. What a nightmare.

December 2, 2022
Unprompted review