Michael Swithenbank

We bought a Volvo XC40 B3 mild hybrid in January from our nearest dealership. It had delivery mileage on it. Within the first week we heard strange groaning type noises when braking. These were intermittent and unpredictable. We contacted the salesman straight away and he said he would get their service department to contact us to book a slot to bring the car in to have it inspected. We never got that call so we contacted the manager of the garage about it. Time dragged on and to cut a long story of inefficiency on the dealerships part we eventually got them to inspect it in early March !The service manager Simon was very helpful and efficient and took the car out for a test drive ( with me). He said he knew exactly what it was and that Volvo classed the issue as a characteristic of that car and not a fault and we would get used to it !!!
I immediately researched the problem on the internet and found out this problem had been going on since 2023 !! ( see XC40 Forum ). Other customers had been fobbed off by Volvo with the same excuse.
So I then put a complaint into Volvo UK customer care and eventually they came back with the same story. It is a characteristic of that car and not a fault !
So Volvo think it is OK to make and sell this car with this groaning noise FAULT for the past 2 years and fob the customers off with patronising blurb ( We are supposed to be valued customers ) saying there is nothing to be done to resolve this !!!
SO IT IS OK FOR US TO SUFFER THIS IRRITATING NOISE AFTER BUYING OUR NEW CAR. THEY JUST WASH THEIR HANDS OF THE PROBLEM.
So I emailed them and asked the following question - Can you please confirm that Volvo designed and manufactured this model of car to make these intermittent groaning noises.
I HAVE HAD NO REPLY !!
So I had previously been a happy Volvo customer. BUT NOT ANY MORE.
I WILL NEVER BUY ANOTHER VOLVO CAR . VOLVO should be ashamed of themselves.
Finally we have just been out in the car on an 8 mile trip and it groaned 4 times. Wished we had never bought it.

All I can say is this place is first class.
Staff are professional and friendly.
I think this is one of the best places to eat in the Pueblo . We went three times in our 7 day holiday.

They had a menu of the day offer which they stated a drink and bread was included. We placed our order and every other table had a small bowl of olives given at no cost . Many of the tables in use ( 4 in total ) were on the same meal offer we had chosen. We assumed we would get the olives eventually but they never turned up. We got our meal ( which was of average quality ) but I had to ask them for the bread which they said they had forgotten ! We are well used to eating out in Spain ( OAP's ) but on this holiday this was the worst meal we had in this town.
Then it came to us paying. We had a total of 3 drinks between us so we expected to pay for the food an one drink which was the most expensive one BUT no they tried to charge us for all three ! by this time I was totally disillusioned with this place . I challenged them regarding the fact it said IN BLACK AND WHITE ON THE PRINTED MENU that a drink for each person was included in the price of the meal. They said ah that is only soft drinks.
My best advise to anyone thinking of going to this establishment is do not bother but go next door to La Reja Restaurant IT IS FIRST CLASS.