Volvo Cars Reviews 50

They have a chat function - no one is ever available.

They have a call function. After suffering it going through options, I am told, “sorrryball are agents are in training and no one is available to take your call”.

Firstly, that’s a useless response.

Secondly, knowing that, why make a client suffer through all the options of why they might be calling in. It’s rude as well as useless

Warning: if you live more than 50 miles from an Enterprise location, they will not deliver a courtesy car if yours breaks down.
My 3-month V60 went into limp mode, and Volvo assist informed @ 10:14 that it needed to be recovered to the dealership. Volvo Assist only passed the matter to Enterprise at 17:30!!
Enterprise then refused to deliver a courtesy car that evening or the next day because we were over 50 miles away; rather, they wanted us to take a half-day off work to go and collect.
Volvo Assist did nothing to help; a manager merely supported the Enterprise position.
After years of seamless BMW support, this is my first and last Volvo.

The car (XC90 T8) is superb but sadly…
The car (XC90 T8) is superb but sadly let down by servicing - waiting weeks for a replacement part and still no firm date on when the part will be available (cell module)
Buyer beware these cars fail often and have many issues (ERAD failure a common issue)

I have recently picked up a year old used XC60 Volvo only to find out I do not qualify for your latest offer of £199 for two services. I am very annoyed because the dealership said my finance was agreed on 30th August and the offer started on 1st September. I did not pick the car up until 11th September, plus I spent all day in the dealership due to the fact that Volvo finance system was down and everything had to be done manually. How can Volvo say that everything was sorted on the 30th if on the 11th September I had to wait 6 hours in the dealership before I could sign the documents and drive the car away. My wife and I have both owned Volvo cars for the last 35 years and have never had issues, but unfortunately the last year or so we have started to have issues and this adds to my concerns. I still cannot see why the date is not 11th September when I picked the car up and signed all the documents.

very bad company, very bad service and follow up and very big problems with their cars. Dont buy them

The measure of a company is how they treat you when something goes wrong. Things do go wrong from time to time and as long as its resolved quickly, effectively that's ok...but this shower of a company....!

Volvo Car UK Ltd, treat you with total disdain, and just ignore you, not caring less. Their finance company (which they part own, but will deny) Volvo Car Financial Services Ltd, are even worse.

Will never deal with this company ever again; would never recommend them under any circumstance.

(Trustpilot, can we have a Zero star rating please, as this lot deserve it, genuinely surprised they are above 1!)

@VolvoCarUK My XC90 (only 44,000 miles, full service history) suffered a dangerous ERAD failure—clearly a known design fault. No support, no courtesy car, just a 20% goodwill offer on a £4,000 repair. I’ve been without a car for a month. Why won’t Volvo take responsibility? #VolvoXC90 #ConsumerRights

Avoid at all costs ! My brother just got quoted 15k euro for a head gasket. Apparently its a complete engine replacement , they wont entertain replacing the gasket, tho he sold it to a backstreet mechanic who is not afraid to take it on.
This was in a five yo xc90. Transmission gave up too about 6 months ago. About 7 or 8 k i believe.

I purchased my Volvo s90 through Volvo Marshall. Since the purchase i have had a very bad expedience with them.
Car sold to me was not a very good standard.
After a couple of months I found out there was corrosion in my car. Dealer didn’t even notice it all. Contacted the dealer but told me to contact Volvo.
As it was still under warranty I was trying to get it sorted but Volvo really lacks professionalism at their service.
They just don’t care about customer service as far I know from the experience.
For this I had to visit Volvo , on my first visit they took the pictures of the corrosion and I did send them too. And that was not sufficient and I had to visit second time and i was told they inspected it and took pictures of it. And again, that was not sufficient and I had to make a third visit for final decision for paint depth check ?
And now that’s not enough and they want me to visit again so they could take pictures and do paint depth check again as they repeating the same. Volvo really lack professionalism on customer service and repair. Is this some kind of joke ?????
FYI nearest one is like 1 hour plus drive.
Case Number : 03938367

Volvo is very well built car in general. Unfortunately it goes down hill once it visits a Volvo main agent. :-
Lack of interest.
Other important things to deal with whilst you wait at the counter.
The coffee machines are primarily for the sales team.
The costs for repairs are high.
Projecting at least a month in advance for a service.
I'm on my 6th Volvo, so I consider myself a loyal customer. Not sure Volvo see me that way.
Customers will notice small things start to disappear, for instance my earlier XC60 had a small key one could put on a neck chain. Today you get 2 large that keys aren't particularly good when wearing a business suite. BMW key supply a key the size of a credit card. I could quote a number of things like T8 battery going flat. Doors lock! Only method is to open passenger door, fine if you can get to it!!.
Common on Volvo you charge enough don't start abusing your customers.
Once they move to another make it's unlikely they will return.

17K quoted to repair an engine that has been serviced is 3 yrs old and 32,000 miles. 1 month outside of warranty.

I have purchased a new volvo last year from the Volvo dealership in Elstree. When booking for my 1st service I was asked to pay nearly £500 although the sale representative who sold me the vehicle informed me that at least 2 years complementary services was included. I apparently do not have a service plan. No service plan was even discussed with me during the initial sale either. I have open a formal complaint against the dealership and they haven't done anything to help. Be extremely careful when purchasing a vehicle with this brand and ensure everything that was promised to you in the showroom reflects on paper before accepting reception of the vehicle. All other brands offer at least 1 year service with their new vehicle but not Volvo. So much for a supposed premium brand!
I had so much faith in this brand and put my hard earn money in a company that doesn't care about its customers.

Extremely disappointed!

Volvo's terms are deeply unfair and unreasonable (can't correct name, cant appeal fines, cant end early without huge above market cost) and team are hugely rude, inflexible and unhelpful. Avoid at all costs

Be careful! The service subscription is pure robbery. You have no rights. If the car is sold or even not in use (de-registered), you will pay the full amount until the end...

During February 2024 I purchased a Volvo XC60 using finance provided by Volvo Cars Financial Services UK
The finance covered less than 50% of the purchase price
During March 24 I exercised my right to make an early settlement of the outstanding finance agreement
This proved to be a very stressful experience . I visited my Barclays Bank branch armed with the VCFS account details intending to transfer the funds to settle the finance . However , the Barclays assistant advised that the VCFS bank details were showing up as possibly fraudulent and not to transfer any funds
After another three long telephone calls to VCFS I was given two different VCFS bank accounts to which to make payments
With the assistance of Barclays I made the payment to settle the finance in full
It took another 27 phone calls to VCFS spanning more than three weeks before a finance clearance letter was finally issued

But that’s not the end of it

On the 18th May 2025 I visited a car dealership to look into purchasing a new car and trading the Volvo in
To my horror the dealer advised that my existing car was still subject to outstanding finance with VCFS via a HPI check.
After numerous telephone conversations I have still been unable to get VCFS to log into HPI and remove the outstanding finance marker
I have now raised an investigation case with HPI and will be raising a case with the financial Ombudsman
I have written to Adam Goldhagen CEO of Santander Consumer UK but as yet have had no response !!
DO NOT EVER USE VOLVO CAR FINANCIAL SERVICES

THEY ARE JUST USELESS AND HAVE NO CONCEPT OF CUSTOMER SERVICE

As most other reviewers have experienced, dealing with Volvo UK is a nightmare - they are evasive, slow in responding to anything, and totally lack transparency. Volvo UK take any opportunity to add extra (hidden) fees and have contracts heavily weighted in their favour. Even trading in/exchanging for a new Volvo was absolutely the worst experience I've ever had with any car manufacturer - and I've dealt with many over the years.

My advice is to avoid the headache and look elsewhere for a vehicle, their vehicles may be good but the customer service and dealing with them is the worst!

I spoke with a member of your team today—James. in an effort to clear some outstanding finance, even though it wasn’t directly linked to the vehicle. Unfortunately, I found the experience quite disappointing.

James was not helpful and showed little empathy for the situation. He refused to escalate my concerns to a manager or make any effort to contact a third party while I was on the line. His only response was that it was "not part of the process."

From my perspective, this lack of flexibility and unwillingness to assist gives the impression that the priority is more about accruing interest on the finance rather than genuinely helping customers resolve their balances.

I hope this feedback is taken on board, and that future situations like this are handled with more care and initiative.

Unfortunately they have not been helpful in assisting with me new PCP contract, unwilling to work with me on a small mileage adjustment in the first 2 weeks of my contract due to a change to my work location. I absolutely love the car and purchased it due to my new employment but now find myself stressed at the prospect of additional fees becasue Volvo are unwilling to make a small change change right after I purchased the car which I think is unfair and shows they clearly want their customers to make these kind of mistakes. By the time I was told abtruptly "nothing we can do", I was then unable to return the car as the window had past. Very poor customer satisfaction.

I will not be using them again and certainly not recommending them. I have heard similar situations with mileage being adjusted by BMW mid contract due to change of circumstances. Disgusting treatment by this company.

VCFS UK - Contract Hire.

Having leased many cars over many years via various contract hire/financial services, my experience with Volvo VCFS Contract Hire was been not just the worse, but catastrophically bad.
My lease was over 4 years for a Volvo XC60. Right from the start there were issues with VCFS including sending me a road tax invoice in error. They routinely ignore important emails conerning changes of address etc meaning that the customer has to write time and again to get it sorted out and they themselves send out emails advising that you 'call the number below' when no number is actually provided below...
Then last year - mid 2024 - I arranged to hand the car back a year early as I was not going to be in a position to use it for a while - all was set up, collection date agreed etc, but just a few days before they informed me that they could not arrange collection for the date they had agreed 2 weeks earlier - I was not in a position to hand over the car after the agreed date and so ended up keeping a car I did not want for almost another year. They seem to think that you can change your arrangements at the drop of a hat with no thought what so ever for the customer.
Fast forward to February this year - I once again arranged to hand the car back a few months earlier than the end date in July, they sent details over and we arranged collection. This time the collection went ahead on 14th March. Now pushing 5 weeks later and I have still recieved no final invoices, no settlement figures and breakdown of charges. Meantime they have taken another payment from my account - this went out 2 weeks after the car was handed back...
Three emails now sent - fobbed off every time. They specialise in passing you from department to department. One guy emailed to say that invoices usually went out approximtely 2 weeks after handback - this was approaching a month after collection. I am now unable to lease my next car until this agreement with Volvo is ended which is causing untold inconvenience and personal stress.
Volvo are a disgrace. How long canit possibly take to raise a final invoice and post it out or send by email? I have managed complex high value business processes in less time than they have had to expedite this simple matter.
I have now escalated the matter to official complaint via the Contract Hire department - no doubt this will also be mishandled.
If you want the normal hassle free experience leasing a car - and all of my previous leases have been hassle free - avoid Volvo - they make the entire process a hugely distracting experience that saps your time.

Volvo misrepresented the On The Road price in selling a car originally due after the VED increase without including the VED change in the price even though they know about it. On The Road is supposed to included VED!

They then compounded the misrepresentation by claiming that actually they would hand over the car on 31st March and agreed an exact handover time - 1310 - only to fail to deliver the car then and demand an extra ~ £1600