Alan McCrae

Following a non fault accident where I kept the vehicle insured while it was being repaired, and where they stated they would waive late hire fees:
[a] repeated requests for the same [previously given] information;
[b] repeatedly stating they would carry out certain actions then failing to do so;
[c] repeatedly ignoring information that had very obviously been given to them;
[d] repeatedly stating that they would do one thing then doing something else;
[e] repeatedly failing to respond to correspondence;
[f] deducting money without explanation and contrary to prior agreement;
[g] issuing a statutory Default Notice and Letters without consideration of the circumstances; and
[h] ignoring a Termination Statement request.

Addendum
-I cannot help but think that the responses to bad reviews are more a social media exercise as opposed to a real world attempt to help. After a month I have heard nothing further from ALD/Anna and AT NO STAGE IN MY ORIGINAL REVIEW DID I QUOTE A REGISTRATION NUMBER.
Pro forma responses?

Before hanging up my DL, decided to purchase a brand new Volvo XC40 direct from Volvo Car UK Limited. They act as Brokers for Volvo Car Financial Services UK Ltd. Volvo Car UK Ltd use various trading names and sell vehicles through a website. They describe themselves as part of the Volvo Car Group [‘Volvo Cars’].
The vehicle was configured and ordered online via the website in July 2024. Deposit paid prior to delivery in December. Balance funded by PCP with Volvo Car Financial Services UK Ltd.
The invoice shows the price as £37,195 and the ‘on the road’ total as £38,310.01[the figure in the Credit Agreement].
No reason for concern that the vehicle would fall into the ‘luxury’ £40,000 category. No indication on the website that the price was above the limit. [If I had been aware of that I would not have bought it]. It was not until the V5C registration document arrived from DVLA that it was revealed for the first time that the vehicle would be taxed at the Higher VED rate. 
Complained to Volvo that their website was likely to cause consumers to make decisions they would not have made otherwise and that it was unfair that this is sprung on a Consumer after the deal is done. Expensive too [£2400 extra VED].
Volvo responded making reference to the ‘hidden costs referred to’ [their words] and justified their behaviour thus:
 ‘It's important to note that while we acknowledge the potential benefits of providing such information proactively, it is not currently a standard practice at VCUK. Our approach allows customers the autonomy to make their financial decisions, when purchasing a car, based on their own considerations, encompassing factors such as fuel or electricity costs, maintenance, servicing, and tax’.
In whose world? And try searching the website for ‘List price’ or ‘Price list’. Nothing appears. The only price indications on the website are those relating to configuring a vehicle.
Appalling behaviour from a big name company.

Two of four tops ordered online still had security tags attached when delivered. When brought to attention of Millets they responded with automated e-mails relating to delivery and 'how did we do?'.
Once the problem had been explained again they suggested I take it to a shop and have them remove the tags. Due to difficulty in so doing they sent a link for a return label. That did not work. Once that had been brought to their attention they sent a Collect+ for printing. Duly printed and taken to local shop to return... then nothing.
When queried under reference to previous e-mails the response was where is your proof of posting? [and another 'how did we do?' e-mail].
Easily the worst customer service I have experienced for some time and I will never again buy from them.

By ignorance or intentionally they demonstrate a complete and utter disregard for Consumer Rights when it comes to faulty goods [even when the law is pointed out to them].
Fortunately Trading Standards did not share their views.

Reported serious safety concerns regarding one of their properties[ No working smoke, carbon monoxide or heat alarms, defective heating boiler and furniture too close to log burner]. Also left a review on their website. They responded to my complaint by saying that the property had wired in alarms [completely untrue]. -We had felt so uncomfortable that I replaced the out of date non functioning fire alarm myself.
The review for the cottage was never published.What a surprise.