Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your company) could be limited to general guidance for f... See more
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Company details
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Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.
Contact info
London, United Kingdom
- 02086291166
- customerservice@perchandparrow.com
- www.perchandparrow.com
Replied to 64% of negative reviews
Typically replies within 1 week
Good price and quick delivery of two…
Good price and quick delivery of two wall lights. One of the "distressed" metal finishes looked completely different to the other. Reported the issue (sent photographs) and it was quickly agreed that a replacement light would be sent.
Great customer service by John.
Beautiful fleece throws and great price…
Beautiful fleece throws and great price superfast delivery
Quality furniture,competitively priced
Quality furniture, competitively priced and delivered safely and securely. Would buy from them again.
Great product
Great product, swift delivery and very good quality. Would certainly recommend and I shall be purchasing more goods in the near future. Well done Perch and Parrow!
A really lovely full length mirror at a…
A really lovely full length mirror at a good price . Looks lovely in our newly decorated bedroom . Looking at buying a wall mirror now from this company . Well packaged and prompt delivery.
Amazing quality and fast delivery thank…
Amazing quality and fast delivery thank you!
Good returns experience
I'm rating 5 because of my experience when returning an item. P+P were very helpful, someone actually spoke to me (thanks Sam), and the experience was simple and straightforward, which was really nice given the hoops I've had to jump through for other companies when returning things.
Return issue
Order arrived very promptly and well packaged. I do however need to return as not suitable (unfortunately)
I have emailed three times regarding advice on return as I only have a 14 day window. Still waiting!!! Otherwise perfect to buy from

Reply from Perch & Parrow
Nice mirrors.
The order came in good time and delivered safely. No broken glass.
The mirrors were lovely but the frame colour was not as expected. I thought off white was a cream colour. They were both light grey. We kept them both and repainted the wavy one to an off white colour to match our fireplace. Easy to paint. The other looks nice in grey in the room it is in.
I recently ordered from Perch & Parrow…
I recently ordered from Perch & Parrow and, although I decided to return my order, I was very impressed with their customer service. The whole process was seamless, communication was quick, and they really care about customer satisfaction — even when you change your mind.
I moved into a new house earlier this year and have dealt with various customer service teams, but Perch & Parrow’s is honestly one of the best, if not the best. Their professionalism and customer-first attitude make me want to come back for future purchases.
Highly recommend! 😊
Professional service and good product
Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your company) could be limited to general guidance for fixing on brick or plasterboard for example. At the very least it would be helpful if the weight was included in the description on your website.
Helpful customer service and fast delivery
Amazing customer service and super fast delivery. Even though I was advised that it could take up to 10 days for delivery to Scotland, order arrived in 2 days. Highly recommend
Ordered 3 mirrors- all lovely
Ordered 3 mirrors- all lovely, well packaged and delivered well.
Lovely pair of Lena candlesticks
Prompt delivery, items well packed, and love what we purchased. Very reasonably priced as well.
Contacted them to ask for more…
Contacted them to ask for more measurement details on a bed I was planning to buy. 4 days later no response- you’ve missed out on a sale. If you can’t respond to an email before I buy doesn’t give me much faith in your customer service if something goes wrong.

Reply from Perch & Parrow
Damaged goods
I ordered a mirror over £100 , which arrived cracked and in awful cosmetic condition. I sent photos a week ago, asking for a replacement or alternatively a refund, and I am not getting anywhere with getting a response on when this will be sorted.

Reply from Perch & Parrow
They have my money and i have no product?
I brought MODARO OPEN WARDROBE IN SMOKED in early June of 2025.
It never arrived but each week I would receive a e-mail asking me to accept delivery on a set day, which I did. But still it never came. I contacted them and said each delivery date I was in and waiting for them, and why had it not come.
They didn't answer my question just gave me another date. Near the end of August I gave up and have asked for a refund which they say they have done but no money has come through yet. I am still trying to get my money back. At no point anyone has said sorry and it makes me wonder if this is a real website? Who knows but I wouldn't shop here again.

Reply from Perch & Parrow
I purchased Ralph Clear Glass Three…
I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025.
Unfortunately, a glass shade recently has spilt vertically top to bottom.
I contacted customer services by email August 8th and was told a replacement would be sent. Four email chases and two telephone chases later and this remains unresolved as of September 1, despite being told for the second time a replacement had been dispatched and should arrive within two working days.
Unfortunately, Perch and Parrow ‘s customer service falls short and there is no follow to gauge customer satisfaction.
If a Perch and Parrow company director would like to contact me, please do so, thank you. Darren P.

Reply from Perch & Parrow
Delighted with purchase
Delivery within 3 days. Easy to put together. Coffee table was what I had hoped for so delighted.
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