Perch & Parrow Reviews 1,184

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, home accessories range, and overall service. Consumers appreciate the prompt delivery, secure packaging, and effective communication. Many highlight the company's exceptional customer service, noting quick responses, helpful assistance, and friendly interactions. People also mention the ease of ordering and smooth delivery process. While some consumers experienced minor issues, such as damages during transit or delayed order processing, the company promptly resolved these concerns, often exceeding expectations. The positive experiences have led many consumers to express their intention to repurchase and recommend the company to others.

Based on these reviews

Rated 4 out of 5 stars

Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your company) could be limited to general guidance for f... See more

Rated 4 out of 5 stars

I placed order which remained processing for a few days ,Unsure what was happening, no confirmation recieved .Got worried after reading reviews. Contact made to customer service via website .Email r... See more

Company replied

Rated 4 out of 5 stars

Took a few days to process but absolutely THRILLED with my items, received very quickly once email confirmation come through that order was being processed. Next Day, great delivery service too.

Rated 4 out of 5 stars

The order came in good time and delivered safely. No broken glass. The mirrors were lovely but the frame colour was not as expected. I thought off white was a cream colour. They were both light grey... See more

Rated 5 out of 5 stars

Good price and quick delivery of two wall lights. One of the "distressed" metal finishes looked completely different to the other. Reported the issue (sent photographs) and it was quickly agreed t... See more

Rated 5 out of 5 stars

A really lovely full length mirror at a good price . Looks lovely in our newly decorated bedroom . Looking at buying a wall mirror now from this company . Well packaged and prompt delivery.

Rated 5 out of 5 stars

Great product, swift delivery and very good quality. Would certainly recommend and I shall be purchasing more goods in the near future. Well done Perch and Parrow!

Rated 5 out of 5 stars

I have only just discovered this company online & what a find! I’ve been recommending them to all my family & friends. Last Thursday I placed an order for some mirrors I’d seen in a local home shop... See more

Rated 5 out of 5 stars

I'm rating 5 because of my experience when returning an item. P+P were very helpful, someone actually spoke to me (thanks Sam), and the experience was simple and straightforward, which was really nice... See more

Rated 5 out of 5 stars

I recently ordered from Perch & Parrow and, although I decided to return my order, I was very impressed with their customer service. The whole process was seamless, communication was quick, and th... See more

Rated 5 out of 5 stars

After reading mixed reviews I was slightly dubious as it was my first order. However I was pleasantly surprised when my order of two bar stools arrived 2 days later. No problems or issues at all. Th... See more

Rated 5 out of 5 stars

Quality furniture, competitively priced and delivered safely and securely. Would buy from them again.

Rated 3 out of 5 stars

I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025. Unfortunately, a glass shade recently has spilt vertically top to bottom. I contacted custo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service and super fast delivery. Even though I was advised that it could take up to 10 days for delivery to Scotland, order arrived in 2 days. Highly recommend

Rated 5 out of 5 stars

Bought a round dining glass table. I am always nervous about on-line purchases for these sort of items due to a previous bad experience with a different company. The Table arrived within a week or two... See more

Rated 5 out of 5 stars

The oak console table is beautiful, well made and solid and very stylish. It arrived well packed and was way to put together. Waiting time was also very short. Over all a really excellent experience a... See more

Rated 5 out of 5 stars

Perch & Arrow have good (eclectic) range when it comes to “accessories “ for the home . I have previously bought a chair from them and more recently a scandi gonk tea candle holder . Always prompt del... See more

Rated 5 out of 5 stars

Chairs were dispatched straight away and received a couple of days later, safely delivered to my door. I had a little problem assembling a couple of them but Perch & Parrow were extremely helpful and... See more

Rated 5 out of 5 stars

I bought a beautiful coffee table I’d had my eye on for a while and wasn’t disappointed. Didn’t hear anything for a few days after I ordered, but a quick email to ask how long delivery would be and a... See more

Rated 5 out of 5 stars

Great service. Item exactly as described and shown online. Beautiful new large glass shade over dining table. Telephone enquiry prior to purchase dealt with very efficiently, as was delivery.

Rated 5 out of 5 stars

Another fabulous purchase from P&P! A Juno sideboard to match our existing dining table. Excellent quality and price. So simple to purchase and delivery was great.

Rated 5 out of 5 stars

Such an enjoyable and easy online shopping experience! The picture arrived quickly and was wrapped very well. I’m so happy with my purchase and will definitely use this site again.

Rated 5 out of 5 stars

The ordering and delivery went very smoothly and couldn't fault the service. The chair is exactly what we wanted and we are really pleased with the quality. We would highly recommend Perch & Parr... See more

Rated 5 out of 5 stars

Excellent products, delivered on time and very well packaged. Everything arrived in perfect condition – couldn’t have been better. Thank you!

Rated 5 out of 5 stars

Beautiful products and great quality. I’ve ordered several items at different times, most have been delivered within a week but had to wait a while for one large item but knew that when ordering. The... See more

Company replied

Rated 5 out of 5 stars

Bought a ceiling light and wall lights from Perch and Parrow, they are absolutely beautiful. The customer service is absolutely excellent with this company - we'd had a bed delivered and the delivery... See more

Rated 5 out of 5 stars

I bought the Odin clock in pewter.. it looks so stylish in my sitting room. I had been looking quite a while for a new clock after sadly breaking one I’d had for years. The price was good and deliver... See more

Rated 5 out of 5 stars

I ordered a light fitting which is stunning, unfortunately my partner broke one of the glass panels while fitting it 🤣 John at Perch and Parrow sorted it and they sent us a replacement panel at no ex... See more

Rated 5 out of 5 stars

It was the first time I had ordered from this company. I placed an enquiry first to ask what the item was made of and got a response the next day. I absolutely love the mirror I ordered from them.... See more

Rated 5 out of 5 stars

Customer service was great. Easy to contact, quick responses and helpful and friendly. I bought a furniture set and the delivery was prompt and the products beautiful. Would definitely shop there agai... See more

Company replied

Rated 5 out of 5 stars

Lovely mirror, prompt delivery. Only one small ick, when paying £130 for a mirror I would have thought the screws for the fixings would have been supplied?

Rated 5 out of 5 stars

Amazing customer experience. After a little mishap on my first order, they have gone over and above to make my shopping experience a wonderful one. I will definitely be making a return online visit in... See more

Rated 5 out of 5 stars

Delivery within 3 days. Easy to put together. Coffee table was what I had hoped for so delighted.

Rated 5 out of 5 stars

I love my chair and foot stool. Beautiful design and colour. Well made. Delivered quickly by a company with good communication.

Rated 5 out of 5 stars

First time ordering from this company, and will definitely be ordering again, amazing service, and very quick delivery of a stunning lamp I ordered. Thank you

Rated 5 out of 5 stars

Great products, very fast delivery, exactly as described, well packaged…. What more could you want!

Rated 5 out of 5 stars

Ordered 3 mirrors- all lovely, well packaged and delivered well.

Rated 4 out of 5 stars
Invited

Originally delivered the wrong colour of dining chair and this took many weeks to resolve although the person dealing with the return and redelivery was quite responsive. A further order of matching d... See more

Rated 4 out of 5 stars

Ordered two of the small Isla pendants. I hadn’t received them within the time that they were due to arrive so contacted customer services. I was told they were ready for despatch and that I’d be cont... See more

Company replied

Rated 4 out of 5 stars

I recently purchased the Austin standing mirror having spent months searching for the perfect full length mirror. The Austin mirror was just the right size and looks very stylish. It's well made at... See more

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Rated 5 out of 5 stars

Perch and Parrow have been fantastic to deal with. The Finn extending dining table and bench are stunning quality and we are delighted with them. We had some minor damage during transit on the table,... See more

Company replied

Rated 5 out of 5 stars

Ordered a super king bed, chest of draws and two bed side tables from the Rebecca range. All looked fantastic when assembled but unfortunately one of the side table legs was faulty. Perch and parro... See more

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Rated 5 out of 5 stars

Fantastic customer service and brilliant product. Had issues with delivery (Evri) and customer service team responded to emails quickly and sent out a new parcel promptly which arrived sooner than adv... See more

Rated 5 out of 5 stars

I wish I’d asked for the lady on the phones name to so I could have mentioned her by name. She went over and above to help me with an order issue that was my fault and for no extra cost. I never wr... See more

Rated 5 out of 5 stars

We recently purchased a mirror and, admittedly, were a bit hesitant due to some of the reviews regarding potential issues. Unfortunately, our item did arrive with a manufacturing fault, which was disa... See more

Rated 5 out of 5 stars

Amazing experience! Bought a dining room table, and I was emailed with a delivery slot to confirm. Once confirmed, on the delivery day I received a text with an exact time-slot and live tracker to... See more

Rated 5 out of 5 stars

Prompt delivery, items well packed, and love what we purchased. Very reasonably priced as well.

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Company details

  1. Furniture Store

Written by the company

Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Good price and quick delivery of two…

Good price and quick delivery of two wall lights. One of the "distressed" metal finishes looked completely different to the other. Reported the issue (sent photographs) and it was quickly agreed that a replacement light would be sent.
Great customer service by John.

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great product

Great product, swift delivery and very good quality. Would certainly recommend and I shall be purchasing more goods in the near future. Well done Perch and Parrow!

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Good returns experience

I'm rating 5 because of my experience when returning an item. P+P were very helpful, someone actually spoke to me (thanks Sam), and the experience was simple and straightforward, which was really nice given the hoops I've had to jump through for other companies when returning things.

October 3, 2025
Unprompted review
Rated 2 out of 5 stars

Return issue

Order arrived very promptly and well packaged. I do however need to return as not suitable (unfortunately)
I have emailed three times regarding advice on return as I only have a 14 day window. Still waiting!!! Otherwise perfect to buy from

September 27, 2025
Unprompted review
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Reply from Perch & Parrow

Hi, Thank you for your feedback although sorry you have not had a response to your return request. We answer ALL our emails very quickly so I am unsure why you have not had a response, we will contact you directly - Thank you

Rated 4 out of 5 stars

Nice mirrors.

The order came in good time and delivered safely. No broken glass.
The mirrors were lovely but the frame colour was not as expected. I thought off white was a cream colour. They were both light grey. We kept them both and repainted the wavy one to an off white colour to match our fireplace. Easy to paint. The other looks nice in grey in the room it is in.

September 15, 2025
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Rated 5 out of 5 stars

I recently ordered from Perch & Parrow…

I recently ordered from Perch & Parrow and, although I decided to return my order, I was very impressed with their customer service. The whole process was seamless, communication was quick, and they really care about customer satisfaction — even when you change your mind.

I moved into a new house earlier this year and have dealt with various customer service teams, but Perch & Parrow’s is honestly one of the best, if not the best. Their professionalism and customer-first attitude make me want to come back for future purchases.

Highly recommend! 😊

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

Professional service and good product

Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your company) could be limited to general guidance for fixing on brick or plasterboard for example. At the very least it would be helpful if the weight was included in the description on your website.

September 20, 2025
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Rated 1 out of 5 stars

Contacted them to ask for more…

Contacted them to ask for more measurement details on a bed I was planning to buy. 4 days later no response- you’ve missed out on a sale. If you can’t respond to an email before I buy doesn’t give me much faith in your customer service if something goes wrong.

September 3, 2025
Unprompted review
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Reply from Perch & Parrow

Hi Dawn, thank you for your feedback and sorry we were unable to help you on this occasion, our product team has been going through an office move, which has delayed things a little, hope you find what you are looking for somewhere else, but always happy to help if need anything further from us

Rated 1 out of 5 stars

Damaged goods

I ordered a mirror over £100 , which arrived cracked and in awful cosmetic condition. I sent photos a week ago, asking for a replacement or alternatively a refund, and I am not getting anywhere with getting a response on when this will be sorted.

August 28, 2025
Unprompted review
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Reply from Perch & Parrow

I am very sorry Charlotte you have given us a 1 star review. I am also sorry your mirror arrived damaged. I know the issue has been fully resolved for you. There was a delay in getting a new one sent out to you, due to a refit being undertaken at our warehouse, for which we apologise. I do hope that despite the delay and inconvenience, we can welcome you back as a customer very soon - thank you

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Rated 1 out of 5 stars

They have my money and i have no product?

I brought MODARO OPEN WARDROBE IN SMOKED in early June of 2025.
It never arrived but each week I would receive a e-mail asking me to accept delivery on a set day, which I did. But still it never came. I contacted them and said each delivery date I was in and waiting for them, and why had it not come.
They didn't answer my question just gave me another date. Near the end of August I gave up and have asked for a refund which they say they have done but no money has come through yet. I am still trying to get my money back. At no point anyone has said sorry and it makes me wonder if this is a real website? Who knows but I wouldn't shop here again.

August 12, 2025
Unprompted review
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Reply from Perch & Parrow

Thank you for your feedback. As you have been advised in our email correspondence, you have been fully refunded. We are very sorry for the issue with your order

Rated 3 out of 5 stars

I purchased Ralph Clear Glass Three…

I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025.

Unfortunately, a glass shade recently has spilt vertically top to bottom.

I contacted customer services by email August 8th and was told a replacement would be sent. Four email chases and two telephone chases later and this remains unresolved as of September 1, despite being told for the second time a replacement had been dispatched and should arrive within two working days.

Unfortunately, Perch and Parrow ‘s customer service falls short and there is no follow to gauge customer satisfaction.

If a Perch and Parrow company director would like to contact me, please do so, thank you. Darren P.

September 1, 2025
Unprompted review
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Reply from Perch & Parrow

Thank you for your feedback. We are very sorry for the issue with your glass shade, and the delay in getting the issue resolved, but pleased to advise the replacement shade is now on its way to you

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