FurnitureWorld Reviews 517

Excellent customer service. We ordered a tv unit and less than 48 hours later it was delivered! Excellent packaging however unfortunately it was damaged goods inside the excellent packaging. We were d... See more

Wonderful service. Bought some new leather kitchen stools. Not only were they amongst the cheapest of this particular stool we found online. But delivery was speedy, and the stools were perfect!... See more

We were looking at getting 2 new sofas.We were met by Don Johnson,really helpful and a no pressure at all. We were made aware of special offers and sale items. Decided to purchase 2 G plan sofas.... See more

Such a wonderful shopping experience. So much nicer to shop in a family run business rather than the soulless big boys. Kevin was absolutely fantastic. So relaxed, no pressure when choosing a sofa. We... See more

Great service from start to finish, always kept us informed of our sofa journey, friendly staff , George especially at Truro, with a special mention to the ware delivery team for helping out , went... See more

Took our broken dining chair to the store where we bought it about twenty years ago. Despite the chair being out of production the staff members were extremely helpful and supportive, offering advice... See more

First class service from Matt in the Truro store. He was so knowledgeable and helpful, not the least bit pushy or spouting sales hype. We shopped around for our bed purchase and we decided that Matt... See more

Fantastic experience, Matt initially reached out on chat when I was browsing and promised to contact me re my query the next morning. He did exactly that, price matched, advised on matching nest of ta... See more

I bought enough pieces to furnish 6 hotel bedrooms after sampling some before going back and purchasing the remaining. The reason I went back and bought more was because of the quality of the furn... See more

Outstanding service by this company, particularly a chap called Jonathon. We have moved from Cornwall to Hampshire just before Xmas, so thought delivery would be an issue and we’d have Xmas Dinner o... See more

I phoned Redruth FurnitureWorld this morning as a problem had developed with my Dublin swivel chair. The problem was referred to Truro where I had originally bought the chair 14 months ago. By early... See more

We ordered two wardrobes, 2 chests of drawers, 2 lounge sideboards and an extra large tv unit all in Oak from Furniture World. Luckily all items were available from stock and delivered within 5 wo... See more

Can’t that Matt and Ruth enough from furniture world Truro. I placed and order for a LHF sofa from the first inquiry on the website i spoke from Matt from start to finish . I can’t praise him enoug... See more

I contacted the store today with a concern about the transformer on my Celebrity riser recliner chair. A extremely helpful and knowledgeable guy called Ben listened intently to my concerns and even... See more

After my chaise sofa was too large to go through my hallway, Don came to my flat on the day, and was so helpful. They couldn't do enough when I went back to the store. I had the option of full refund,... See more

Would like to thank Leanne at Furniture World Plymouth for her exceptional customer service. We had a really awful time with a different retailer, where we were left with no sofas for 2 months, Leanne... See more

Having being pounced on be predatory sales people at several other furniture stores nearby, it was great to go in to be met politely and offered assistance if we needed it. Kevin answered all our ques... See more

We visited the Plympton store to buy a bed and Ben was really helpful and answered all our questions. He kept us informed about our delivery date. The two delivery drivers were polite and respectful.... See more

Bought a new bed via Ollie at the Truro store. First rate service - he listened to our requirements with a 'can do' attitude and we were very happy to make a purchase. Loved the fact that it is a loc... See more

After purchasing a table and chairs a few weeks ago I had a problem extending the table. I telephoned the Truro shop and Ollie was very helpful and when the problem couldn’t be solved over the phone h... See more

we visited your Peterborough store on the 15th Oct 2020. We cannot fault anything regarding the purchase, our saleslady Christine was a very polite and helpful lady and she is a credit to your company... See more

The staff at FurnitureWorld Truro are extremely knowledgeable and not at all pushy. The chap I spoke with predominately listened to my requirements and also gave me a few points to consider when decid... See more

Excellent service!! Keelan(I hope I've spelt that correctly) assisted us brilliantly with selecting an adjustable bed for my parents. It made it so much easier when we returned for the second visit wi... See more

The service we received from Claire and her colleagues at the Newquay branch of Furniture World was brilliant. All of the staff we spoke to were so friendly and helpful. The delivery drivers went o... See more

We went to numerous shops in Cornwall and only Ian in furniture world Truro addressed my size and build in buying the correct size sofas, even guiding us away from more expensive ones that wouldn’t su... See more

Went to look at mattresses at Plymouth Furniture world and was greeted politely by a salesman called George we explained what we were looking for and he went through the range with us. He left us alon... See more

Ian and the team in Truro branch have been fantastic - never pushy but available with knowledge and support when needed. We have purchased our sofa and bed from furniture world Truro because of their... See more

Having bought my sofa from furniture world I found the whole process excellent. From having the swatch I asked for being sent out very promptly to the delivery itself was easy. It was a refreshing cha... See more

I was served by Richard Glosby from the Truro branch. He was very patient and helpful. He explained in detail and unfolded the bed settee for me to see. He concentrated on my needs and I had his... See more

Really great experience shopping at newquays furniture world . Debi was excellent , she is a wonderful people person and professional in her line of work . Very helpful and efficient . We are very... See more

Unhappy with a sofa bought online and unseen during lockdown a comfortable sofa was needed. We were lucky enough to spot an ideal replacement as we passed our local Furniture Warehouse. Once inside we... See more

had never heard of this company so I took a chance I did have a query when ordering and the phone was picked up straight away and my query answered I ordered on the Wednesday and two days later it... See more

After checking on line decided to pop in on a Sunday to see the range in person. We were greeted by Candice who was warm, approachable, knowledgeable and great listener . She personally showed us a... See more

A lovely store with very friendly and welcoming staff. We were looked after from the moment we entered the branch but didn’t feel pressured. We ordered a lovely king sized bed that was extremely reas... See more

After buying a beautiful corner suite from Newquay about 9 years ago, I decided to go back to Newquay again and order a new suite. Once again I am extremely happy. Mike was most helpful and kept me up... See more

I bought a divan and mattress from furniture world. In store they were incredibly helpful but also allowed me to take my time and browse which I always appreciate in a store visit. When purchasing the... See more

I bought a great sofa bed from you guys but was disappointed with the delivery. They didn't unwrap the sofa and take away the packaging plus fitting the arms onto the unit was very difficult, the sl... See more

We purchased a bed 18/12/24 and initially was being dealt with by George who was a new employee. We then had Ben join us to support his colleague. I happy to say what a really enjoyable experience... See more

Bought a Modular sofa that I could not sort out online. Don Johnson at the Plymouth branch sorted it out in a matter of minutes with the right pieces right colour and the correct firmness. Excellent... See more

We absolutely love our bed, great quality, excellent value for money and the sales team/response via emails was superb, thank you. We will definately be purchasing the rest of our bedroom furniture fr... See more

It's not the first time we have bought an item of furniture from this store, but on every visit, we have been met with friendly, helpful staff. There is a great range of quality furniture and we would... See more

From walking in to the showroom to the delivery of my beautiful sofa, I received excellent customer care and help throughout. I appreciated Kelen’s help when I was deciding which sofa and then the sw... See more

Had the pleasure of working with Matt at Furniture World - attentive, knowledgable and incredibly helpful. All furniture now ordered for new home; fingers crossed the product is as good as the service... See more

A huge selection of beds and sofas. The service is just right - not pushy at all, but knowledgeable and amenable. Good prices. I would recommend to others without any hesitation!

Very helpful member of staff who was not pushy but had excellent knowledge of the stock so helped us greatly to choose between one mattress and another. Excellent quality. Prices were good and it was... See more

Had an issue with our new bed but this was resolved within less than 2 hours, which included Ollie at Furniture World liaising with the manufacturer! What service! Cannot imagine any other furniture... See more

On the whole a good company to buy furniture from. Was a problem with delivery which I was assured was outside of their control, however Jo expertly dealt with it and arranged alternative shippin... See more

Matt was responsive and helpful from the moment I first looked at the website. Throughout the entire process he was so helpful.