Perch & Parrow Reviews 1,184

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, home accessories range, and overall service. Consumers appreciate the prompt delivery, secure packaging, and effective communication. Many highlight the company's exceptional customer service, noting quick responses, helpful assistance, and friendly interactions. People also mention the ease of ordering and smooth delivery process. While some consumers experienced minor issues, such as damages during transit or delayed order processing, the company promptly resolved these concerns, often exceeding expectations. The positive experiences have led many consumers to express their intention to repurchase and recommend the company to others.

Based on these reviews

Rated 4 out of 5 stars

Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your company) could be limited to general guidance for f... See more

Rated 4 out of 5 stars

I placed order which remained processing for a few days ,Unsure what was happening, no confirmation recieved .Got worried after reading reviews. Contact made to customer service via website .Email r... See more

Company replied

Rated 4 out of 5 stars

Took a few days to process but absolutely THRILLED with my items, received very quickly once email confirmation come through that order was being processed. Next Day, great delivery service too.

Rated 4 out of 5 stars

The order came in good time and delivered safely. No broken glass. The mirrors were lovely but the frame colour was not as expected. I thought off white was a cream colour. They were both light grey... See more

Rated 5 out of 5 stars

Good price and quick delivery of two wall lights. One of the "distressed" metal finishes looked completely different to the other. Reported the issue (sent photographs) and it was quickly agreed t... See more

Rated 5 out of 5 stars

A really lovely full length mirror at a good price . Looks lovely in our newly decorated bedroom . Looking at buying a wall mirror now from this company . Well packaged and prompt delivery.

Rated 5 out of 5 stars

Great product, swift delivery and very good quality. Would certainly recommend and I shall be purchasing more goods in the near future. Well done Perch and Parrow!

Rated 5 out of 5 stars

I have only just discovered this company online & what a find! I’ve been recommending them to all my family & friends. Last Thursday I placed an order for some mirrors I’d seen in a local home shop... See more

Rated 5 out of 5 stars

I'm rating 5 because of my experience when returning an item. P+P were very helpful, someone actually spoke to me (thanks Sam), and the experience was simple and straightforward, which was really nice... See more

Rated 5 out of 5 stars

I recently ordered from Perch & Parrow and, although I decided to return my order, I was very impressed with their customer service. The whole process was seamless, communication was quick, and th... See more

Rated 5 out of 5 stars

After reading mixed reviews I was slightly dubious as it was my first order. However I was pleasantly surprised when my order of two bar stools arrived 2 days later. No problems or issues at all. Th... See more

Rated 5 out of 5 stars

Quality furniture, competitively priced and delivered safely and securely. Would buy from them again.

Rated 3 out of 5 stars

I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025. Unfortunately, a glass shade recently has spilt vertically top to bottom. I contacted custo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service and super fast delivery. Even though I was advised that it could take up to 10 days for delivery to Scotland, order arrived in 2 days. Highly recommend

Rated 5 out of 5 stars

Bought a round dining glass table. I am always nervous about on-line purchases for these sort of items due to a previous bad experience with a different company. The Table arrived within a week or two... See more

Rated 5 out of 5 stars

The oak console table is beautiful, well made and solid and very stylish. It arrived well packed and was way to put together. Waiting time was also very short. Over all a really excellent experience a... See more

Rated 5 out of 5 stars

Perch & Arrow have good (eclectic) range when it comes to “accessories “ for the home . I have previously bought a chair from them and more recently a scandi gonk tea candle holder . Always prompt del... See more

Rated 5 out of 5 stars

Chairs were dispatched straight away and received a couple of days later, safely delivered to my door. I had a little problem assembling a couple of them but Perch & Parrow were extremely helpful and... See more

Rated 5 out of 5 stars

I bought a beautiful coffee table I’d had my eye on for a while and wasn’t disappointed. Didn’t hear anything for a few days after I ordered, but a quick email to ask how long delivery would be and a... See more

Rated 5 out of 5 stars

Great service. Item exactly as described and shown online. Beautiful new large glass shade over dining table. Telephone enquiry prior to purchase dealt with very efficiently, as was delivery.

Rated 5 out of 5 stars

Another fabulous purchase from P&P! A Juno sideboard to match our existing dining table. Excellent quality and price. So simple to purchase and delivery was great.

Rated 5 out of 5 stars

Such an enjoyable and easy online shopping experience! The picture arrived quickly and was wrapped very well. I’m so happy with my purchase and will definitely use this site again.

Rated 5 out of 5 stars

The ordering and delivery went very smoothly and couldn't fault the service. The chair is exactly what we wanted and we are really pleased with the quality. We would highly recommend Perch & Parr... See more

Rated 5 out of 5 stars

Excellent products, delivered on time and very well packaged. Everything arrived in perfect condition – couldn’t have been better. Thank you!

Rated 5 out of 5 stars

Beautiful products and great quality. I’ve ordered several items at different times, most have been delivered within a week but had to wait a while for one large item but knew that when ordering. The... See more

Company replied

Rated 5 out of 5 stars

Bought a ceiling light and wall lights from Perch and Parrow, they are absolutely beautiful. The customer service is absolutely excellent with this company - we'd had a bed delivered and the delivery... See more

Rated 5 out of 5 stars

I bought the Odin clock in pewter.. it looks so stylish in my sitting room. I had been looking quite a while for a new clock after sadly breaking one I’d had for years. The price was good and deliver... See more

Rated 5 out of 5 stars

I ordered a light fitting which is stunning, unfortunately my partner broke one of the glass panels while fitting it 🤣 John at Perch and Parrow sorted it and they sent us a replacement panel at no ex... See more

Rated 5 out of 5 stars

It was the first time I had ordered from this company. I placed an enquiry first to ask what the item was made of and got a response the next day. I absolutely love the mirror I ordered from them.... See more

Rated 5 out of 5 stars

Customer service was great. Easy to contact, quick responses and helpful and friendly. I bought a furniture set and the delivery was prompt and the products beautiful. Would definitely shop there agai... See more

Company replied

Rated 5 out of 5 stars

Lovely mirror, prompt delivery. Only one small ick, when paying £130 for a mirror I would have thought the screws for the fixings would have been supplied?

Rated 5 out of 5 stars

Amazing customer experience. After a little mishap on my first order, they have gone over and above to make my shopping experience a wonderful one. I will definitely be making a return online visit in... See more

Rated 5 out of 5 stars

Delivery within 3 days. Easy to put together. Coffee table was what I had hoped for so delighted.

Rated 5 out of 5 stars

I love my chair and foot stool. Beautiful design and colour. Well made. Delivered quickly by a company with good communication.

Rated 5 out of 5 stars

First time ordering from this company, and will definitely be ordering again, amazing service, and very quick delivery of a stunning lamp I ordered. Thank you

Rated 5 out of 5 stars

Great products, very fast delivery, exactly as described, well packaged…. What more could you want!

Rated 5 out of 5 stars

Ordered 3 mirrors- all lovely, well packaged and delivered well.

Rated 4 out of 5 stars
Invited

Originally delivered the wrong colour of dining chair and this took many weeks to resolve although the person dealing with the return and redelivery was quite responsive. A further order of matching d... See more

Rated 4 out of 5 stars

Ordered two of the small Isla pendants. I hadn’t received them within the time that they were due to arrive so contacted customer services. I was told they were ready for despatch and that I’d be cont... See more

Company replied

Rated 4 out of 5 stars

I recently purchased the Austin standing mirror having spent months searching for the perfect full length mirror. The Austin mirror was just the right size and looks very stylish. It's well made at... See more

Company replied

Rated 5 out of 5 stars

Perch and Parrow have been fantastic to deal with. The Finn extending dining table and bench are stunning quality and we are delighted with them. We had some minor damage during transit on the table,... See more

Company replied

Rated 5 out of 5 stars

Ordered a super king bed, chest of draws and two bed side tables from the Rebecca range. All looked fantastic when assembled but unfortunately one of the side table legs was faulty. Perch and parro... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service and brilliant product. Had issues with delivery (Evri) and customer service team responded to emails quickly and sent out a new parcel promptly which arrived sooner than adv... See more

Rated 5 out of 5 stars

I wish I’d asked for the lady on the phones name to so I could have mentioned her by name. She went over and above to help me with an order issue that was my fault and for no extra cost. I never wr... See more

Rated 5 out of 5 stars

We recently purchased a mirror and, admittedly, were a bit hesitant due to some of the reviews regarding potential issues. Unfortunately, our item did arrive with a manufacturing fault, which was disa... See more

Rated 5 out of 5 stars

Amazing experience! Bought a dining room table, and I was emailed with a delivery slot to confirm. Once confirmed, on the delivery day I received a text with an exact time-slot and live tracker to... See more

Rated 5 out of 5 stars

Prompt delivery, items well packed, and love what we purchased. Very reasonably priced as well.

We perform checks on reviews


Company details

  1. Furniture Store

Written by the company

Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great experience

After reading mixed reviews I was slightly dubious as it was my first order. However I was pleasantly surprised when my order of two bar stools arrived 2 days later. No problems or issues at all. The bar stools are a very good quality product which I am delighted with. The chairs were just as described, they came well packaged and delivered by a very pleasant delivery driver. I will definitely use Perch and Parrow again.

July 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The oak console table is beautiful

The oak console table is beautiful, well made and solid and very stylish. It arrived well packed and was way to put together. Waiting time was also very short. Over all a really excellent experience and I am over the moon with my purchase. I will definitely use them again and will recommend to others.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

We recently purchased a mirror and, admittedly, were a bit hesitant due to some of the reviews regarding potential issues. Unfortunately, our item did arrive with a manufacturing fault, which was disappointing and we expected a huge problem! However, after getting in touch with the Perch & Parrow, they responded promptly and arranged a replacement without any fuss, which was a massive relief! We’ve since received the new mirror and are very happy with the outcome.

June 20, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Overall very happy....

Took a few days to process but absolutely THRILLED with my items, received very quickly once email confirmation come through that order was being processed. Next Day, great delivery service too.

June 20, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Horrible STRESSFUL experience!! Once bitten, thrice shy!!

A lesson I learnt years ago with online purchases is: ALWAYS protect yourself by using PayPAL and never waiver to drop reviews on TrustPilot!

Horrible experience! Will never purchase from this company again! Given my chronic health, this was stress I did not need!

I heard from another review a week ago IT problems were blamed. However, after emailing the company this morning and threatening to write this review, I received an immediate phone call only to be told that they were having IT ISSUES, HOWEVER THESE ISSUES IN THE OTHER REVIEWERS REVIEW WERE APPARENTLY RESOLVED A WEEK AGO?! The problem in the emails below are very clear: lack of communication and reading emails properly!

On 12 Jun 2025, at 11:53, D Harrison wrote:

Morning John

 is impossible to get through to you via telephone, as all I get is birdsong followed by a goodbye, please email us!  I’ve tried repeatedly yesterday and this morning, to no avail! 

I will refuse to accept the replacement you have sent as below is clear proof that I requested the return of this damaged item, 
after providing photographs, which you accepted in your reply and said you’d get back to me with regards to collection thereof.

There was no further communication from yourself except to reply and say that you have sent a replacement, which is not what you originally stated  ie. collection, as well as not what I requested in my initial email.  

I was very clear in my first email which I sent along with the images of the damaged item, when I told you that I was going to purchase purchase an item on the High Street, as my husband had instructed me due to the fact that we have received numerous damage glass pendants not just from yourself, but also other suppliers via courier.  I requested to return this damage item to you for a refund, but you have now simply ignored this completely.  WHY?! 

You have gone against my consumer rights.  I have a right to return a damaged item for a full refund, including postage costs for the return.  

I’ve opened a case with PayPal for a full refund.  I will also post this communication on Trustpilot, so that other customers are aware!  Please type your reply above this line -##

John (Perch and Parrow)
Jun 12, 2025, 8:47 AM GMT+1
Hi Deborah
 
A new order has been placed - order ref - 000111599
 
Please allow 2 working days for delivery 
Customer Service Team
Perch & Parrow

D Harrison
Jun 11, 2025, 4:28 PM GMT+1
Afternoon
Please see my initial email below, sent two days ago.
How is it that you are now sending a replacement? I did not ask for a replacement, I asked for a refund and for you to arrange collection of the damaged pendant.
Please could you acknowledge this. Thank you

John (Perch and Parrow)
Jun 11, 2025, 8:57 AM GMT+1
Hi Deborah
 
I am pleased to let you know a replacement light is on its way to you. Please allow 2 working days for delivery 
 
There is no need for you to return the faulty unit, if can please safely dispose of it.  Many apologies again, for the inconvenience caused and thank you for your patience
Customer Service Team
Perch & Parrow

D Harrison
Jun 10, 2025, 10:52 PM GMT+1
Morning
I’m following up on messages below from yesterday regarding arranging collection of the damaged item. Thank you.

D Harrison
Jun 10, 2025, 12:58 PM GMT+1
Please call me regarding the collection date. Thursday is a good date, but tomorrow and Friday I have hospital appointments. Thank you

John (Perch and Parrow)
Jun 10, 2025, 12:11 PM GMT+1
Hi Deborah
 
Thank you for your email, although sorry to hear your lighting has arrived damaged. Thank you for also sending in the images.  We will confirm back with a collection date
 
Sorry again for the inconvenience caused 
Customer Service Team
Perch & Parrow

D Harrison
Jun 10, 2025, 12:06 PM GMT+1
Morning
Please see the attached photos. The box arrived undamaged, but due to the way in which the item was packaged inside, the glass pendant is broken. I made no effort to remove it as I did not want to cut myself or have it come apart in pieces.
Whether this box was dropped in transit, it is hard to tell, however it’s my second delivery in a week that has arrived with EVRI where the box is good but the contents are damaged. I suspect being dropped in transit had the metal hit against the glass which caused the chip/crack to the pendant. Like yourselves, other online sellers are simply sending the item in its box, with not further padding to buffer it during transit. Maybe something that needs addressing. giving up on having glass pendants delivered by couriers and will travel into Glasgow and Edinburgh to source what I need, off the shelf.
Please could I arrange the return of this damaged item for a refund. Could it be a home collection maybe with Royal Mail 48, then I can select the day to be collected. Thank you

June 5, 2025
Unprompted review
Perch & Parrow logo

Reply from Perch & Parrow

Thank you for your feedback, although of course very unpleasant to read. For a 3 week period, we were suffering multiple I.T issues, which affected being able to respond to customers, in our usual, highly efficient manner. I am pleased that all the issues are fully resolved, and we are back to offering, the excellent service we LOVE to offer. I am very sorry you were so badly affected, but glad the issue is now fully resolved. We would be very grateful if you ever decided to try us again (of course I understand you may not be keen) that we could prove to you, how good we usually are - Thank you and sorry again

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY IT ISNT…

DO NOT ORDER FROM THIS COMPANY IT ISNT CLEAR WHO IS RUNNING IT OR IF ITS ACTAUL A LEGIT COMPANY. THEY DONT ANSWER CALLS, LIE ABOUT HAVING REPLIED TO EMAILS AND HAVE SCAMED ME OUT OF OVER £500.

June 4, 2025
Unprompted review
Perch & Parrow logo

Reply from Perch & Parrow

We are very sorry for the troubles you have had with your order. We have been suffering from I.T issues over the last week, which we have now resolved. I know also that you have now been fully refunded. Sorry again for the inconvenience caused

Rated 2 out of 5 stars

Cheap/faulty yet expensive - unattainable customer service

Bought 2 Juno items (console and dining table) in "wood". This is fake wood, it's got a lacquer on top of wood that scratches with any movements, and comes into any contact with liquid which peels away the layer of "wood". Unacceptable for products which are costing over £800. This is not listed on site that it is fake affect, and it a huge disappointment - if I want CHEAP material, I would've bought IKEA at least that would be reliable.

Cannot get a hold of customer service to complain and request replacement or refund.

May 29, 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied customer

I placed order which remained processing for a few days ,Unsure what was happening, no confirmation recieved .Got worried after reading
reviews. Contact made to customer service via website .Email recieved order out for delivery 2/3 days. Suprised when I received Large wall clock the following day . Pleased that it arrived with no damaged ,well packed. Happy with purchase. Only downfall communication .

May 25, 2025
Unprompted review
Perch & Parrow logo

Reply from Perch & Parrow

Thank you for the feedback. We have just recovered from a very difficult few weeks, as were beset with issues with our customer emails. Glad to report all now sorted, and we are now back to offering our usual excellent levels of service - Thank you again for the order and sorry again for the obvious frustration suffered

Advertisement
Rated 1 out of 5 stars

Absolutely awful service from this…

Absolutely awful service from this company. Ordered garden furniture which was delivered broken. Then tried to send it back which was a nightmare in its self. Still waited for replacement and had to chase the company. End of two weeks I cancelled my order. Then courier damaged my front door when collecting!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Glass Shade

Great service. Item exactly as described and shown online. Beautiful new large glass shade over dining table. Telephone enquiry prior to purchase dealt with very efficiently, as was delivery.

April 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and brilliant product. Had issues with delivery (Evri) and customer service team responded to emails quickly and sent out a new parcel promptly which arrived sooner than advised. The items are lovely and finish our room

April 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look