Kateryna

Great range of items with excellent sales, fast delivery and very good customer support. Very pleased with my experience.

I’m genuinely grateful to BrandAlley customers support (Shannon) for promptly addressing my request. Everything was sorted out, and I received my parcel the very next day. Good are of high quality and always arrived very well-packed. Thank you!

Excellent products, delivered on time and very well packaged. Everything arrived in perfect condition – couldn’t have been better. Thank you!

I’ve been buying from this seller many times and can confidently vouch for their reliability. The books – including some fairly rare titles – have always been reasonably priced, arrived quickly, and were carefully packaged. Highly recommended! Thank you, Awesome Books!

Following my own experience with HealthGenom (see review from 11 July), I’d like to draw attention to what appears to be a concerning and potentially manipulative practice in the way this service manages its public image after receiving critical feedback.

Shortly after my detailed 1-star review, exposing the misleading nature of their so-called “weight loss plan,” the overall rating briefly dropped – and then, in a matter of hours, a cluster of glowing 5-star reviews appeared. These were almost uniformly from first-time reviewers, mostly men from the US, often using very generic phrases (“life changing,” “worth every penny,” “expert guidance,” “great support”). Notably, the product itself seems heavily marketed toward women seeking targeted, often weight-related, health solutions. This demographic mismatch raises a red flag.

Take a closer look:

All reviews posted within a 24–48 hour period.

Nearly identical structure, tone, and length – suggesting scripted or AI-generated text.

Several reviewers have only one review on their account.

Curiously broad claims about customised wellness for entire families, teenagers, or long-term fitness transformations – none of which are reflected in the actual limited “plan” users receive.

Is it all coming from the same IP address or orchestrated by the platform itself? That is not for me to prove – but it is a legitimate question for consumer protection authorities and review fraud monitoring agencies to investigate.

Meanwhile, genuine negative reviews (check a plethora of recent 1-star reviews) are met with robotic apologies and formulaic replies, while no actual issue is addressed or resolved.

It is high time for relevant bodies – including EU consumer rights regulators, data protection agencies, and review platform compliance units – to look into the business practices of HealthGenom.com.

Such deceptive ecosystems, built on manipulative design and fabricated reputation management, undermine trust in digital health services. At minimum, the public deserves transparency, accurate product descriptions, and the right to a fair refund – not smoke and mirrors.

Misleading, manipulative, and not worth your money.

Who knew you could sell a few recipes as a full programme and get away with it? But hey – if people are still buying, why bother changing. ))

I bought what was advertised as a “weight loss plan” – but it turned out to be just a collection of random recipes. All actual planning features (shopping lists, nutrition info, workout plan) are locked behind extra payment.

I immediately requested a refund under EU consumer law (14-day withdrawal) - the start page that you see even before creating an account is already quite revealing! - but my request was rejected. They told me that all additional payment are optional, and I should simply start using the plan as “all services are working without any issues”. Once I did, I discovered that the available basic plan - of course! - is only some recipes with no nutrition info, and that’s not what I need (and therefore have a right to withdraw), they changed their tune: now I had “accessed the service,” a customer should have understood what they bought when they paid for it, so I was no longer eligible for a refund.

When I pointed out the product is not as described, they simply replied: “You accepted the Terms and Conditions.” What starts out as polite (albeit formal and manipulative) replies – soon devolves into a passive-aggressive blame game – you’ll be told that they “have already addressed your question in detail several times”, and that you’re not eligible for refund as “you accepted the Terms and Conditions,” as if that nullifies your legal rights. Terms accepted, rights waived? Apparently, that is the case. I spent so much time on this not because of the money, but out of principle – it’s a very simple and disrespectful kind of deceptive setup, and shouldn’t be tolerated.

That says it all. Total scam. But also, a good lesson learned. Don’t waste your time and money on HealthGenom.

P.s. HealthGenom, I think we’ve had more than enough correspondence by now. No need to reply — truly. You’ve made your position perfectly clear (if not exactly fair towards online customers).

I’ve received the refund for some of the items that didn’t fit and the wrong items sent by mistake. The communication was prompt and professional. Thank you, Lauren K from BrandAlley!

All is good, you provide a perfect timely delivery. Thank you!

High-quality products, fast delivery. All is good!