Lynne Barnes

I tried to send a parcel with Evri, but their website wouldn’t accept a valid UK postcode—even when I manually entered the full address. The error message said it “may not be possible to deliver parcels with an address added manually,” and blocked me from progressing to payment.
Because of this, I couldn’t get a parcel reference number—and without one, their chat and phone support refused to help. I also discovered that their email support is defunct, and their Facebook page is inaccessible.
I’ve confirmed the postcode using Royal Mail’s official finder, so the issue is clearly with Evri’s system. But there’s no way to speak to a human unless you’ve already paid and booked a parcel—which is impossible if their system won’t let you.
I’ve now decided to use a different courier. If a company makes it this hard to resolve a basic booking issue, I wouldn’t trust them with a £350 insured item.

Further to Becky's reply below, the website gives a link to set questions, none of which are useful and the phone number again is the one I called earlier which demands a reference number which you get when you're lucky enough to be able to buy postage! I've now found an alternative delivery company.

I've spent more than I care to admit on products claiming to get rid of/reduce eye bags and seen absolutely no benefit. I decided to give Skinbunny a try as they offer a money back guarantee but I won't be claiming a penny of it.
It's fantastic, miraculous even! Thank you Skinbunny, I look 10 years younger!

I wasn't happy with the product and they honoured their 30 day money-back guarantee with ease.

Chairs were dispatched straight away and received a couple of days later, safely delivered to my door. I had a little problem assembling a couple of them but Perch & Parrow were extremely helpful and we easily got it sorted. Very happy with the products and wouldn't hesitate to buy from them again.

Jade was extremely helpful and very quick to respond to my (many!) emails. One star deducted as special deals mentioned on your website actually weren't available (out of date/for a different holiday?)

On Saturday 18th May I got up to find I had no broadband connection. After checking that there were no problems in the area, I called the help desk. I was told my broadband had been disconnected as I had terminated my service with you. After assuring you that I had done no such thing it was found that a staff member had made an error and that I would have to contact the Sales Department to set up a new account.

To cut a very long story short, due to being on hold for over 30 minutes twice and having big problems with the installation, this process took 3.5 hours. I also had to take out a new 12 month contract when I was already over 4 months into the wrongly terminated account. I was told that Hyperoptic would compensate me £10 for this inconvenience. This has not happened.

All was well until I received a message from my bank last Thursday (27th June) informing me that a payment to Hyperoptic for £229.05 would be taken from my account the following day. I called Hyperoptic immediately and was told that again, it was a mistake on their part and that charge was a termination fee which should not have been made. I was assured that this money would not be removed from my account.

It was. I called again and spoke to a lady called Marsha. She said she would call me back, which she did, and she assured me that the money would be returned to my account that day and that I would be given a month’s complimentary rental (£30).

Two full working days later and the £229.05 still has not been returned to my account and as a recently widowed woman, this is not an insignificant amount.

Every time I call I feel like I'm banging my head against a brick wall. Can't wait for my contract to end.

I got up on Saturday 18th May to find I had no broadband connection, checked that there were no outages in my area and finding that there weren’t, I gave them a call. After 30 minutes in a queue, I finally got through to someone who told me my service had been terminated. I immediately checked my bank account and found that my payments were up to date but was told that the service had been terminated by Hyperoptic as the account holder had died. My husband died in January and he was the account holder previous to this but I sorted everything out with a new contract in my name and all was well.

It was quickly established that the termination was not my fault but Hyperoptic’s but it couldn’t simply be reconnected and I needed to go through to the Sales department to create a new contract. I was transferred and gave all the relevant information and was told that an email should have arrived which gave me installation instructions. It didn’t arrive so we waited for several minutes and the operative told me to hang up and he would call back in 30 seconds. The email arrived just about as soon as he disconnected our call but he didn’t call back.

I waited 15 minutes and called the Sales Department again. When I told the operative that I was waiting for someone call me he put me on hold (but not the sort where it tells you what position you hold in the queue) so I waited several minutes and hung up. I called straight back and got an out of office type answering machine.

I waited a short while and called again and once more was held in a lengthy queue before speaking to someone. We then had a huge problem with the installation as the WAN button kept showing red. I was asked to press buttons, reset, change the cable, change it back, change again …. Then she put me on hold while she sought assistance and after being on the phone for an hour and 20 minutes it was fixed and I was finally reconnected. I asked if I would be given compensation for the loss of my entire Saturday morning (the first sunny day in weeks) and was told she needed to speak to someone and would call me back.

She didn’t.

So on Wednesday 22nd May I sent an email via their website and three days later they have failed to reply.

It’s extremely unlikely that I’ll be renewing my contract with Hyperoptic when it ends, partly because the customer service is absolutely appalling and partly because the price is due to rise from £30 a month to £58!

I’m still hoping for some sort of compensation for this upset and inconvenience which was entirely the fault of Hyperoptic.

I've previously learned French and Spanish and have been more than happy but not so the Greek I'm trying to learn now. There are no speaking exercises as there were in the previous languages which I found very useful and the words I have to learn, well .... I'm not sure how often I'm going to need to say 'throne', 'gorilla' and 'skeleton' when I'm on my holidays. These words are in the very early stages, not the advanced!

I'm 6 weeks into the programme and for me there's been no positive change. I've followed the instructions to the letter, looked for support on their dedicated Facebook group page yet I feel no different. In fact my clothes are tighter and my tummy wobblier! I haven't weighed myself as per instruction so I don't know quite how much the difference is.

This definitely works for many, many people. I've seen the pictures and stories on FB and I'm not giving up. Maybe for me it's going to take longer but it is disheartening to read people saying they've felt a change immediately and lost a dress size in an incredibly short period of time but I'm not a quitter! If this works for others I'll complete the programme and hope it does the same for me.

The first one I used was broken, ie it didn't read the QR code and the screen was frozen. I called InPost and though someone tried to help by rebooting the system, it still wouldn't work.
The second one I used had two doors open and I unfortunately used the wrong one. Again, I called InPost and was helped but it was a lengthy experience all told which I'm not keen to go through again.

A simple transaction. Thank you!

Ordered a sink with a 1-day free delivery. Received a text in the morning from the delivery driver giving an 4-hour slot which was met. Excellent service.

A fantastic service and a very reasonable cost. The only criticism is that the colours weren't a good representation at all. I've looked on 4 devices and on none of them were they anywhere true to reality.

I bought a super kingsize duvet cover from Bedeck, my first purchase from them. When it arrived I loved the fabric design but was surprised how thin the fabric was in comparison to all my former duvet covers. As I always do, I washed it prior to use to remove the harmful chemicals found in cotton products and noticed when it was drying over my clothes horse that it looked longer than it should. I measured it and indeed it was 227cm x 260cm instead of the size it should be, ie 220cm x 260cm.
At this time I wrote to Bedeck and explained the situation and received quite a curt reply telling me that as the product had been washed, they were unable (unwilling) to allow a return.
I've now had to pay for the product to be professionally shortened.
My first purchase from Bedeck and given the product quality and level of customer service, probably my last.

Very easy to deal with. You choose, you pay, Travelzoo sends a voucher and you make your booking! Simple!

Hermes sent me an email in December telling me that they were going to deliver a parcel the following day. On that day I received another email telling me that it had been delivered. I received nothing. I contacted them and within 48 hours I had a reply that the parcel was 'unaccounted for' and to contact the sender to ask for a refund or replacement. I had nothing on order so, given the time of year, it was probably a gift. I related this to Hermes and asked that they tell me who the sender was so I could inform them. I was told that due to data protection they could not do this and advised me to contact a company called YDH Express for this information. The only means of contact for this company is via email and I sent several but received neither an automated response or a reply.
I contacted Hermes again to ask for an alternative method of contact for this company and again I was told to contact the sender of the parcel. I sent several more emails explaining that I didn't know who the sender was but just received replies telling me contact the sender. It became obvious that they were not reading my messages but sending auto-replies.
Eventually I emailed asking if they have a regulating body and how to contact them. These emails have been ignored.
There is some friend/relative out there thinking badly of me for not thanking them for a gift. Thanks Hermes.
I am now taking legal advice on this matter.

Lovely quality blinds, well made and excellent service! Highly recommended.

The goods arrived very quickly. They didn't fit despite that I ordered the correct size according to the instructions. It was pretty poor quality too but hey, it was £5 so I donated it to a charity assisting asylum seekers.

We live in a block of flats built by Taylor Wimpey in 2006, it's one of seven on the development. After the tragedy at Grenfell we (along with every other high rise flat), had investigations done to ascertain whether the cladding was flammable or not. These tests (which leaseholders had to pay for) found that not only was the cladding flammable, so was the insulation. The flats also had no firebreaks and the buildings weren't built to specification using inferior materials.
Taylor Wimpey will still not accept any responsibility for these defects and we leaseholders are expected to foot the bill to repair the tinderboxes we live in. This is expected to be £40-60,000 per apartment. The building insurance costs (which we pay as part of our service charge) have risen from £57,000pa to £740,000pa. Also we have to pay for a waking watch for the site as the alarms are also inadequate.
The flats are impossible to sell as no-one can get a mortgage and they actually have a zero value. There's absolutely no escape from this nightmare.
Don't buy from Taylor Wimpey. They have an inferior product and simply don't care about the health and wellbeing of their customers once they have your money.
Follow-up. The response from Taylor Wimpey says the current freeholder holds the responsibility for the defective building. The freeholder didn't build these flats - Taylor Wimpey did.

Fairly fast delivery with eco-packaging (a big thumbs-up from me for that!) and free returns service.