United Kingdom
Review of Perch & Parrow
Fantastic customer service and brilliant product. Had issues with delivery (Evri) and customer service team responded to emails quickly and sent out a new parcel promptly which arrived sooner than advised. The items are lovely and finish our room
Review of smile2impress.com
Awful service once aligners received. After paying nearly £2,500 upon receipt you have to book appointment at clinic prior to using 1st one.
Tried booking and next and only slot is 4 weeks away. Called them up and cant offer any other dates unless we ring every day waiting for a cancellation. Yet I’m able to book in tomorrow if i was a new client and see the dentist who we need to see to fit them. It’s all about taking your money upfront and once you have paid they aren't bothered.
Customer service don't get back to emails. Sales person sold it on the day that we open late 2 nights a week and open Saturday's but theres no point when you cant get an appointment.
They don't open slots until middle of the month for the next month - i tried 4/5 days after this for April and offered 1 slot so not sure theres much hope going forward
Reply from smile2impress.com
Hi Jon,
We apologise for the delay in answering here. Our team is already working on your case.
Best regards
Review of Abbott Lyon
My wife ordered 2 items on the 2 for 1 offer and was over the moon with the quality so much so she wanted some more for her birthday. I also ordered on the 2 for 1 offer but unfortunately the items were too big so instigated a refund. They responded very quickly to the email and advised how to return. I ordered some more items that arrived today and wife is over the moon. Quality of items are good and customer service is fantastic
Review of Sofology
Jon was fantastic in store. Wasnt pushy left us to look round store and helped find the right sofa for us
Reply from Sofology
Thank you so much for taking the time to share your wonderful feedback about your recent visit to Sofology Thurrock. We are thrilled to hear that you had a fantastic experience in our store and that you found the perfect sofa with the help of our team member, Jon.
Review of Yodel by InPost
Delivered to wrong store 8 miles away which is a hour round trip journey and no offering to assist getting them to correct store
Reply from Yodel by InPost
Hi there, I understand that your parcel was delivered to incorrect store. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of William Wood
Quality of product is very good, packaged very well. Delivered when they said they would.
Reply from William Wood
Good afternoon,
Thank you for leaving us a lovely review.
It's great to hear that you're new mirror is just what you hoped for :)
We hope to see you in the future.
Kind regards,
Sophie
Review of TUI
Booked and paid additional money to upgrade our room to a pool view. Upon arriving this wasn’t the case and spoke to the hotels customer service who greeted us upon arrival and said any issues to contact them. So that’s what we did and managed to change room although we’re not given a pool view still. We were told by the hotel manager there was no pool rooms available so we took the room and waited until we got home to speak to TUI as not to impact our honeymoon further. Now being told we are not due a refund on our upgrade as we didn’t speak to the TUI rep who was only seen once and he was just selling excursions. Nada at customer support didn’t help, phone line she called on was shocking and could bearly hear her and kept going quiet so had to ask numerous times where she was.
Reply from TUI
Hi Jon,
Thank you for taking the time to leave us a review.
I'm sorry to hear you're unhappy with the service you've received from us. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
We’ve requested some more details from you to see if we’re able to help but haven’t received a response. If you’d like us to look into this, please let us know by either writing a new review, or updating your current one.
Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service.
Kind Regards and many thanks,
Lauren
Customer Support Team
TUI GROUP
TUI UK & Ireland
Review of Furniture Village
We was greeted by Louise who was very helpful and pointed us in the direction of a dining set that she felt we would like, which we did and subsequently bought.
Review of Shutters By James
We had Charlie and his team fit shutters to our bay window. We are over the moon with the results. We will definitely be having them back to complete the rest of the house in due course. Price is very reasonable but the quality of the shutters and fitting is superb. Would recommend to anyone looking for shutters.
Review of Cardonely
If I could give a zero I would. My partner ordered a calming bed without seeing reviews. Turned up reasonably quick despite coming from China but we ordered a beige bed and received a bright orange one. We have been offered £2 compensation for their error. I now have to redecorate my living room orange so the bed matches.
Review of Essex Services Ltd
Been waiting 3 weeks for skip to be collected.
No one answers the phone and landline doesn't even ring. One time I spoke to someone they said would be collected by end of the week which hasn't happened. My builder who organized the skip has 3 other skips he cant get collected. Was told on the phone they had a few breakdowns but unsure how this affects ability to pick up the phone.
Review of Anthony Quirk and Co Estate Agents
Fantastic service throughout the whole process. Got vast number of people through the door in one day (14 I believe) and sold a few days later to one of them after multiple offers. Georgia then gave updates as and when which then become a daily update after we encountered issues near the end. Would highly recommend.
Review of MuscleSquad
Fantastic service, ordered on Thursday and items received on Friday. One spin lock missing but they responded within 20 minutes of my email confirming they would send out a new one to me. Will use again
