Perch & Parrow Reviews 1,184

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, home accessories range, and overall service. Consumers appreciate the prompt delivery, secure packaging, and effective communication. Many highlight the company's exceptional customer service, noting quick responses, helpful assistance, and friendly interactions. People also mention the ease of ordering and smooth delivery process. While some consumers experienced minor issues, such as damages during transit or delayed order processing, the company promptly resolved these concerns, often exceeding expectations. The positive experiences have led many consumers to express their intention to repurchase and recommend the company to others.

Based on these reviews

Rated 4 out of 5 stars

Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your company) could be limited to general guidance for f... See more

Rated 4 out of 5 stars

I placed order which remained processing for a few days ,Unsure what was happening, no confirmation recieved .Got worried after reading reviews. Contact made to customer service via website .Email r... See more

Company replied

Rated 4 out of 5 stars

Took a few days to process but absolutely THRILLED with my items, received very quickly once email confirmation come through that order was being processed. Next Day, great delivery service too.

Rated 4 out of 5 stars

The order came in good time and delivered safely. No broken glass. The mirrors were lovely but the frame colour was not as expected. I thought off white was a cream colour. They were both light grey... See more

Rated 5 out of 5 stars

Good price and quick delivery of two wall lights. One of the "distressed" metal finishes looked completely different to the other. Reported the issue (sent photographs) and it was quickly agreed t... See more

Rated 5 out of 5 stars

A really lovely full length mirror at a good price . Looks lovely in our newly decorated bedroom . Looking at buying a wall mirror now from this company . Well packaged and prompt delivery.

Rated 5 out of 5 stars

Great product, swift delivery and very good quality. Would certainly recommend and I shall be purchasing more goods in the near future. Well done Perch and Parrow!

Rated 5 out of 5 stars

I have only just discovered this company online & what a find! I’ve been recommending them to all my family & friends. Last Thursday I placed an order for some mirrors I’d seen in a local home shop... See more

Rated 5 out of 5 stars

I'm rating 5 because of my experience when returning an item. P+P were very helpful, someone actually spoke to me (thanks Sam), and the experience was simple and straightforward, which was really nice... See more

Rated 5 out of 5 stars

I recently ordered from Perch & Parrow and, although I decided to return my order, I was very impressed with their customer service. The whole process was seamless, communication was quick, and th... See more

Rated 5 out of 5 stars

After reading mixed reviews I was slightly dubious as it was my first order. However I was pleasantly surprised when my order of two bar stools arrived 2 days later. No problems or issues at all. Th... See more

Rated 5 out of 5 stars

Quality furniture, competitively priced and delivered safely and securely. Would buy from them again.

Rated 3 out of 5 stars

I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025. Unfortunately, a glass shade recently has spilt vertically top to bottom. I contacted custo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service and super fast delivery. Even though I was advised that it could take up to 10 days for delivery to Scotland, order arrived in 2 days. Highly recommend

Rated 5 out of 5 stars

Bought a round dining glass table. I am always nervous about on-line purchases for these sort of items due to a previous bad experience with a different company. The Table arrived within a week or two... See more

Rated 5 out of 5 stars

The oak console table is beautiful, well made and solid and very stylish. It arrived well packed and was way to put together. Waiting time was also very short. Over all a really excellent experience a... See more

Rated 5 out of 5 stars

Perch & Arrow have good (eclectic) range when it comes to “accessories “ for the home . I have previously bought a chair from them and more recently a scandi gonk tea candle holder . Always prompt del... See more

Rated 5 out of 5 stars

Chairs were dispatched straight away and received a couple of days later, safely delivered to my door. I had a little problem assembling a couple of them but Perch & Parrow were extremely helpful and... See more

Rated 5 out of 5 stars

I bought a beautiful coffee table I’d had my eye on for a while and wasn’t disappointed. Didn’t hear anything for a few days after I ordered, but a quick email to ask how long delivery would be and a... See more

Rated 5 out of 5 stars

Great service. Item exactly as described and shown online. Beautiful new large glass shade over dining table. Telephone enquiry prior to purchase dealt with very efficiently, as was delivery.

Rated 5 out of 5 stars

Another fabulous purchase from P&P! A Juno sideboard to match our existing dining table. Excellent quality and price. So simple to purchase and delivery was great.

Rated 5 out of 5 stars

Such an enjoyable and easy online shopping experience! The picture arrived quickly and was wrapped very well. I’m so happy with my purchase and will definitely use this site again.

Rated 5 out of 5 stars

The ordering and delivery went very smoothly and couldn't fault the service. The chair is exactly what we wanted and we are really pleased with the quality. We would highly recommend Perch & Parr... See more

Rated 5 out of 5 stars

Excellent products, delivered on time and very well packaged. Everything arrived in perfect condition – couldn’t have been better. Thank you!

Rated 5 out of 5 stars

Beautiful products and great quality. I’ve ordered several items at different times, most have been delivered within a week but had to wait a while for one large item but knew that when ordering. The... See more

Company replied

Rated 5 out of 5 stars

Bought a ceiling light and wall lights from Perch and Parrow, they are absolutely beautiful. The customer service is absolutely excellent with this company - we'd had a bed delivered and the delivery... See more

Rated 5 out of 5 stars

I bought the Odin clock in pewter.. it looks so stylish in my sitting room. I had been looking quite a while for a new clock after sadly breaking one I’d had for years. The price was good and deliver... See more

Rated 5 out of 5 stars

I ordered a light fitting which is stunning, unfortunately my partner broke one of the glass panels while fitting it 🤣 John at Perch and Parrow sorted it and they sent us a replacement panel at no ex... See more

Rated 5 out of 5 stars

It was the first time I had ordered from this company. I placed an enquiry first to ask what the item was made of and got a response the next day. I absolutely love the mirror I ordered from them.... See more

Rated 5 out of 5 stars

Customer service was great. Easy to contact, quick responses and helpful and friendly. I bought a furniture set and the delivery was prompt and the products beautiful. Would definitely shop there agai... See more

Company replied

Rated 5 out of 5 stars

Lovely mirror, prompt delivery. Only one small ick, when paying £130 for a mirror I would have thought the screws for the fixings would have been supplied?

Rated 5 out of 5 stars

Amazing customer experience. After a little mishap on my first order, they have gone over and above to make my shopping experience a wonderful one. I will definitely be making a return online visit in... See more

Rated 5 out of 5 stars

Delivery within 3 days. Easy to put together. Coffee table was what I had hoped for so delighted.

Rated 5 out of 5 stars

I love my chair and foot stool. Beautiful design and colour. Well made. Delivered quickly by a company with good communication.

Rated 5 out of 5 stars

First time ordering from this company, and will definitely be ordering again, amazing service, and very quick delivery of a stunning lamp I ordered. Thank you

Rated 5 out of 5 stars

Great products, very fast delivery, exactly as described, well packaged…. What more could you want!

Rated 5 out of 5 stars

Ordered 3 mirrors- all lovely, well packaged and delivered well.

Rated 4 out of 5 stars
Invited

Originally delivered the wrong colour of dining chair and this took many weeks to resolve although the person dealing with the return and redelivery was quite responsive. A further order of matching d... See more

Rated 4 out of 5 stars

Ordered two of the small Isla pendants. I hadn’t received them within the time that they were due to arrive so contacted customer services. I was told they were ready for despatch and that I’d be cont... See more

Company replied

Rated 4 out of 5 stars

I recently purchased the Austin standing mirror having spent months searching for the perfect full length mirror. The Austin mirror was just the right size and looks very stylish. It's well made at... See more

Company replied

Rated 5 out of 5 stars

Perch and Parrow have been fantastic to deal with. The Finn extending dining table and bench are stunning quality and we are delighted with them. We had some minor damage during transit on the table,... See more

Company replied

Rated 5 out of 5 stars

Ordered a super king bed, chest of draws and two bed side tables from the Rebecca range. All looked fantastic when assembled but unfortunately one of the side table legs was faulty. Perch and parro... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service and brilliant product. Had issues with delivery (Evri) and customer service team responded to emails quickly and sent out a new parcel promptly which arrived sooner than adv... See more

Rated 5 out of 5 stars

I wish I’d asked for the lady on the phones name to so I could have mentioned her by name. She went over and above to help me with an order issue that was my fault and for no extra cost. I never wr... See more

Rated 5 out of 5 stars

We recently purchased a mirror and, admittedly, were a bit hesitant due to some of the reviews regarding potential issues. Unfortunately, our item did arrive with a manufacturing fault, which was disa... See more

Rated 5 out of 5 stars

Amazing experience! Bought a dining room table, and I was emailed with a delivery slot to confirm. Once confirmed, on the delivery day I received a text with an exact time-slot and live tracker to... See more

Rated 5 out of 5 stars

Prompt delivery, items well packed, and love what we purchased. Very reasonably priced as well.

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Company details

  1. Furniture Store

Written by the company

Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 64% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Amazing Experience

Amazing experience! Bought a dining room table, and I was emailed with a delivery slot to confirm. Once confirmed, on the delivery day I received a text with an exact time-slot and live tracker to watch where the van was.
Upon arrival, the two men took my very large boxes into the room chosen (one box was 60kg) and explained assembly.

Super easy and I LOVE the table. I have recently made a second purchase with them.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I wish I’d asked for the lady on the phones name to so I could have mentioned her by name. She went over and above to help me with an order issue that was my fault and for no extra cost.
I never write reviews but this was the best customer service I’ve experienced in a longtime anywhere.
So well done you really deserve this 5 star report.

March 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ordered a coffee table which the retailer’s courier failed to deliver not once but twice. Contacted retailer about this and they’ve failed to implement a solution. Completely underwhelmed and not impressed, wouldn’t purchase anything else as a result. The courier is not one I’ve heard of, had they used a competent courier none of this would have happened.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a round dining glass table

Bought a round dining glass table. I am always nervous about on-line purchases for these sort of items due to a previous bad experience with a different company. The Table arrived within a week or two and was very high quality, easy to assemble and a really good design. It was also great value for money - Not cheap but not overly expensive. Thank you Perch & Parrow you have restored my faith in this business model.

February 25, 2025
Unprompted review
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Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

I have bought a few items from Perch, however, there customer service team is awful. A coffee table purchased in Jan and delivered on the 28th arrived with 3 black screw legs missing. I called the next day and provided all phoyographic evidence. Since then I have emailed so many times to chase the missing items and nothing, complete radio silence. I have now requested the coffee table be collected and a refund immediately processed, without and inconvenience to myself. So pathetic! 1. Why wasn't the table checked in the 1st instance? 2. Why ignore every email I have sent? My complaint is not going to go away. Absolutely ridiculous.

January 28, 2025
Unprompted review
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Reply from Perch & Parrow

We are very sorry for the frustrating service you have had to endure. Thank you for taking our call to explain the reason and I hope and trust we have gone some way to restoring your faith in Perch & Parrow, and hope we can welcome you back as a customer very soon

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Rated 5 out of 5 stars

Beautiful products and great quality

Beautiful products and great quality. I’ve ordered several items at different times, most have been delivered within a week but had to wait a while for one large item but knew that when ordering. The only criticism would be there are no delivery updates from perch and parrow you just get a message from the delivery company the day before and it’s difficult to know what is arriving when you have ordered from multiple companies

January 27, 2025
Unprompted review
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Reply from Perch & Parrow

Thank you for the positive and constructive feedback. You should have received delivery updates, so we will check with our I.T team - Thank you

Rated 1 out of 5 stars

Poor quality and customer service

Starting from positives, the ordering process was easy and the order has arrived semi-promptly.
I purchased some wall art however upon arrival the quality was really poor, even the frames were plastic. I didnt like it and the poor quality couldn't justify the price so I decided to return.
You have to contact customer service to initiate a return (it's not automatic online service). Then the ONLY way to return was to organise a courier pick up, which costs £4.99, even for a small item. The courier pick up is Mon - Fri and you cannot pick the time of delivery - so prepare yourselves to have to work from home or take holidays those who have a full time day job.
At the end of the experience, I had to chase the refund as it has not been processed in the promised timeline.

January 8, 2025
Unprompted review
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Reply from Perch & Parrow

Thank you for your feedback, although very sorry you were both unhappy with the quality of what you received and the returns process. We are currently reviewing the process, to ensure we can offer customers a flexible service - Thank you

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Rated 5 out of 5 stars

Right Price and Service

A good price for the table and excellent service right through to the point of delivery

January 22, 2025
Unprompted review
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Reply from Perch & Parrow

Thank you, glad you are happy with your table :)

Rated 5 out of 5 stars

Great all round

Customer service was great. Easy to contact, quick responses and helpful and friendly. I bought a furniture set and the delivery was prompt and the products beautiful. Would definitely shop there again.

January 10, 2025
Unprompted review
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Reply from Perch & Parrow

What a great review, thank you so much :)

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