Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your company) could be limited to general guidance for f... See more
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Company details
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Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.
Contact info
London, United Kingdom
- 02086291166
- customerservice@perchandparrow.com
- www.perchandparrow.com
Replied to 64% of negative reviews
Typically replies within 1 week
Great service would definitely use them…
Great service would definitely use them again.
Amazing service & products!
Extremely fast delivery and the product quality is unmatched. Love everything!
Purchased a chair very pleased with the…
Purchased a chair very pleased with the quality and how the item was packaged. Hence no damage.
Amazing Experience
Amazing experience! Bought a dining room table, and I was emailed with a delivery slot to confirm. Once confirmed, on the delivery day I received a text with an exact time-slot and live tracker to watch where the van was.
Upon arrival, the two men took my very large boxes into the room chosen (one box was 60kg) and explained assembly.
Super easy and I LOVE the table. I have recently made a second purchase with them.
Amazing customer service!
I wish I’d asked for the lady on the phones name to so I could have mentioned her by name. She went over and above to help me with an order issue that was my fault and for no extra cost.
I never write reviews but this was the best customer service I’ve experienced in a longtime anywhere.
So well done you really deserve this 5 star report.
Terrible experience
Terrible experience. Ordered a coffee table which the retailer’s courier failed to deliver not once but twice. Contacted retailer about this and they’ve failed to implement a solution. Completely underwhelmed and not impressed, wouldn’t purchase anything else as a result. The courier is not one I’ve heard of, had they used a competent courier none of this would have happened.
Bought a round dining glass table
Bought a round dining glass table. I am always nervous about on-line purchases for these sort of items due to a previous bad experience with a different company. The Table arrived within a week or two and was very high quality, easy to assemble and a really good design. It was also great value for money - Not cheap but not overly expensive. Thank you Perch & Parrow you have restored my faith in this business model.
Thank you Perch and Parrow!
I am delighted with my new mirror which was very well packaged and arrived before I expected it!
First class service.
Ordered dining chairs, delivered efficiently, and was given 5 star customer service to resolve a return.
Excellent service from start to finish
Excellent service from start to finish. Very quickly despatched and delivered when expected.
The mirror is fantastic quality for the price paid. Would happily recommend
TERRIBLE CUSTOMER SERVICE
I have bought a few items from Perch, however, there customer service team is awful. A coffee table purchased in Jan and delivered on the 28th arrived with 3 black screw legs missing. I called the next day and provided all phoyographic evidence. Since then I have emailed so many times to chase the missing items and nothing, complete radio silence. I have now requested the coffee table be collected and a refund immediately processed, without and inconvenience to myself. So pathetic! 1. Why wasn't the table checked in the 1st instance? 2. Why ignore every email I have sent? My complaint is not going to go away. Absolutely ridiculous.

Reply from Perch & Parrow
Olive green throw
Very pleased with olive green throw,value for money.
Dreadful customer service and dreadful…
Dreadful customer service and dreadful quality. Have been trying to get an item returned for over a week and they don’t respond or fob you off - I would avoid buying from them
Beautiful products and great quality
Beautiful products and great quality. I’ve ordered several items at different times, most have been delivered within a week but had to wait a while for one large item but knew that when ordering. The only criticism would be there are no delivery updates from perch and parrow you just get a message from the delivery company the day before and it’s difficult to know what is arriving when you have ordered from multiple companies

Reply from Perch & Parrow
Brilliant from point of order to…
Brilliant from point of order to delivery.

Reply from Perch & Parrow
Poor quality and customer service
Starting from positives, the ordering process was easy and the order has arrived semi-promptly.
I purchased some wall art however upon arrival the quality was really poor, even the frames were plastic. I didnt like it and the poor quality couldn't justify the price so I decided to return.
You have to contact customer service to initiate a return (it's not automatic online service). Then the ONLY way to return was to organise a courier pick up, which costs £4.99, even for a small item. The courier pick up is Mon - Fri and you cannot pick the time of delivery - so prepare yourselves to have to work from home or take holidays those who have a full time day job.
At the end of the experience, I had to chase the refund as it has not been processed in the promised timeline.

Reply from Perch & Parrow
Right Price and Service
A good price for the table and excellent service right through to the point of delivery

Reply from Perch & Parrow
Great value for money lovely vases
Great value for money lovely vases

Reply from Perch & Parrow
Great all round
Customer service was great. Easy to contact, quick responses and helpful and friendly. I bought a furniture set and the delivery was prompt and the products beautiful. Would definitely shop there again.

Reply from Perch & Parrow
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