United Kingdom
Review of Perch & Parrow
Bought a round dining glass table. I am always nervous about on-line purchases for these sort of items due to a previous bad experience with a different company. The Table arrived within a week or two and was very high quality, easy to assemble and a really good design. It was also great value for money - Not cheap but not overly expensive. Thank you Perch & Parrow you have restored my faith in this business model.
Review of Halo ARC
Very efficient service - great customer communication - very timely to sort out a very stressful situation - great repair work and car picked-up and delivered back within two days. Thank you to the Repair Team (Gareth, Will and Steven) and the Customer Journey Team (Giorgio, Toyia, Bansi) - Great Team effort
Review of Banham Group
I paid an up front charge of £288 for a Banham visit to simply re-set my smoke alarm system (I was told you had to pay the service charge fee upfront). All the alarms, panels and everything were already in place. Two engineers arrived (one trainee) and replaced about 7 batteries and re-set the alarm pad. I was told the service charge had already been paid but I would be charged for the batteries. They were here for about an hour. I have now been sent a bill for £630 so an extra £342 for seven batteries.
Reply from Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate you for raising this with us.
Following our conversations with you, I am pleased that this was resolved to your satisfaction. I understand that this was an error on our part and which has now been rectified.
I wish to assure you that we value all feedback and take all reviews seriously, and these will always be addressed as a priority and as a family business coming up to our 100 year anniversary, our customers experience and satsifaction have always, and continues to remain at the forefront of our business so your comments were very welcome.
Again, thank you for your patience and understanding whist we resolved this for you.
Kind regards
Chris
Banham Customer Service Team
Review of Fourseasonsblinds
We needed some venetian blinds for a new house just purchased in West London. Harvey came out to measure up and we placed the order there and then. Dan arrived less than two weeks later to fit them and did a great neat job and really good value for money. Thank you
Review of ArrowXL by JP Home
Good communication from a few days before delivery and on the day of delivery. Delivered within a two hour window as promised. Met expectations.
Reply from ArrowXL by JP Home
Thank you for taking the time to share your positive experience with us. We're delighted to hear that our communication met your expectations and that your delivery arrived within the promised time frame. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your business and look forward to serving you again in the future.
Review of Contemporary Garden
So I posted a month ago that my order had not been delivered and advised against ordering from them. They had explained that they had made a mistake with a delivery company and were trying to get the orders back from them while they chose another delivery company. I have today received my order delivered promptly and as promised by a delivery company called Arrow so it is only fair to reverse my post from a month ago. The product is very good quality and was very well packaged and I am very happy with it - I am a genuine customer not someone related to them so please give them a chance to bed this new delivery company in.
Review of Contemporary Garden
This company has taken my order for two lot of slat fences and failed to deliver them. They sent out e-mails blaming their supplier a few weeks after but have heard nothing since. Do not buy anything from this company as it wont get delievered
Review of Premia Solutions
Very efficient service - good clear instructions of what was needed to complete the claim. Claim approved within day or two and processed for payment. Went to Kwik Fit for the tyre replacement - took a couple of days as they had to order a tyre and were busy when turned up for fit so called in advance and went when they were quieter but Kwik Fit were great and helped with the claim forms etc. Great service - thank you.
Review of Kinleigh Folkard & Hayward (KFH)
I have had my BTL flat managed via KFH Chiswlck for almost 10 years now. I have so far never had problem tenants and in return I have never been a problem landlord.
Review of Chiswick Festival
Great night under the stars - so well organised - great acts
