Swiftqueue Reviews 131

Absolutely DIABOLICAL!! Swiftqueue's website is very hard to navigate. The previous NELFT booking system was so EASY and straightforward compared to this new system. WHY make things so much more COMPL... See more

Staff at a very famous hospital in London has worst manager and day running supervisors They do not accommodate patients instead their ego comes in to them harassing cancer patients by sending th... See more

If there was a zero star rating I would have given. Impossible to use. Can’t log in. Signed in. Password incorrect. So selected change password. Nothing sent to email. Tried to create acco... See more

Would have given no stars if I could! What happened to the efficient NELFT site, I used to easily book an appointment within a week or two, then would check the site regularly and usually get a much... See more

This service is among the worst I've encountered yet. The only options for blood tests are miles away, waited 3 weeks for the appointment to be turned away as it's outside of my area, at the cost of a... See more

Rubbish!!! Been trying to get an apt since July!!!! Even called to see if there are specific dates available. The woman hung up on me after waiting 20mins! Some on us have work to go to! Constantly re... See more

This company should not be given NHS contracts to manage appointments. Whoever commissioned them clearly has no idea about software. The interface to book appointments is buggy and clunky, probably ha... See more

Trying to book a blood test appointment through swift queue is hopeless. The site is clunky and illogical. It’s very difficult to find blood tests in a certain area. Constantly having to go back to t... See more

Whoever was responsible for introducing this system should be publicly named and ridiculed! (Bring back the stocks!). My wife was requested by her GP Surgery to get a blood test. In order to do this,... See more

If I could I wouldn't have even given this service a 1 star rating. Had my blood taken on Thursday, the 'nurse' that did it really needs to be re trained. She was very rough with the needle as a a res... See more

Couldn't log in to change my appointment time, even though I know my password is correct. I requested a password reset but never received an email, either to my inbox or spam. I tried to report it, v... See more

Just appalling! I have been trying for two days to register and log into this system in order to book a blood test and, everytime, my log in details are not accepted even though they are correct. I... See more

This company is a joke that is stealing NHS money for a not-fit-for-pupose system. I can't believe whoever thought this was a good idea. The system simply doesn't work to the basic level- yet someone... See more

I resent having to share private and personal information with this bizarre, useless service for the purpose of booking a blood test. This morning, feeling too unwell, I tried to reschedule - not poss... See more

This website is a completely useless time waist and the worse thing is their customer service. After an appointment was turned down by the St. Vincent's Hospital because of allegedly presenting a "wr... See more

Rating this 1 srar so I can leave a review. Honestly this is the worst ever appointment booking system. Only one appointment is offered at a time absolutely no other option or altern... See more

I tried to register but the system asks for a medical card number rather than a NHS number which everyone uses now. My medical card was issued in 1977 and their system does recognise it. I have tried... See more

Swiftqueue should be prosecuted under the Trades Description Act. "Swift" it is not. NHS has given Swiftqueue a monopoly over booking appointments ( I believe?) . This should be presented to the Monop... See more

Drop-in at Horsham Hospital was replaced by a simple booking system which worked. THEN, for some unknown reason this ludicrous system was introduced. Not only does one now need to register with... See more

The old system was quick and easy. This system is not even accessible for elderly and those whose english and IT skills are not good. The swift system created unnecessary queue and avoidable waiting t... See more

Every time I make an appointment to get bloods done for either myself or my husband, they cancel the appointment. No explanation, no alternative dates.. We need our bloods done to be seen in Beaumon... See more

Seems very flaky. I tried to find a clinic called the Laurels on Swiftqueue which it couldn't find. Though I had managed to book an appt there several days ago. It just gave me a list of all blood tes... See more

Very difficult to book test on this site. It does not allow to choose the time and date. This site should be reviewed and a new system which is friendly user should be used.

Cannot give a zero star review, so they get absolute minimum. Think on this. Having to give your passport or driving licence just to arrange a blood test! That's the insanity of swiftqu... See more

They cancelled my appointment without a reason. Now I can't book a blood test because of a cyber attack; been trying for nearly two weeks. How long does it take to fix a health IT system? The UK is be... See more

OMG what a dreadful system. I cannot find any hospital within our trust area and yet I know there are at least 3, none of which seem to be on their database. and these are huge hospitals. There is no... See more

Whose brilliant idea was it to introduce this new system to book a blood test! I was so frustrated, firstly the online booking system is useless, you do not get a good choice of local places, when yo... See more

I would give them a minus star rating of 5......ie utterly useless poorly designed.I could not reschedule an appointment....the system simply did not work.A waste of NHS money and patient time.

Impossible to log in ,tried on my phone kept getting "wrong details'tried to reset password,they said we will send e mail with code to reset, never received e mail from them,tried to log in on PC, sam... See more

My mum needs a review of her meds or they'll be stopped. Site keeps telling me that she has too many appointments, but I haven't even booked any yet!! This is serious, as there is no walk-in centre f... See more

This has to be the most useless booking platform ever created. They're perfect with dissatisfying customers with their untrained customer service rep. What a SHAME!!!!

Appalling service. Unintuitive. Hard to use. No function to enable a conversation with a human or even a chat bot. Extraordinarily poor. Disgusted that the NHS is spending money on a service lik... See more

Agree with all the bad reviews i have read on this site. I am three days trying to get an appointment. Cannot even get into my swiftqueue account. I have used swiftqueue back a few years but not in... See more

It is a scandal that this company takes NHS funding. It is not capable of providing a working booking system and just wastes the time of patients and staff.

Have used it seven times, 6 fine but 6th was "LOST". I am sure I booked a blood test via swiftqueue some time in May 2025, selected 13:03 on 11 July and centre. Put in my diary, turn up, swiftqu... See more

Phlebotomist Mary on the 11th of December at 9.50 am was very careless and insensitive to my needs.I highlighted the fact my veins are not easily accessible n despite my suggestion to use butterfly... See more

The earliest appt in the whole of Derby for a child under 12 is Monday 2 December. It's just unacceptable. Awful system.

The website has gone down so no way can anyone book an appointment. Sent an email to support but certainly don't expect a reply. Left in limbo.

This is absolutely ridiculous. It doesn't let you log in with your details. Waste of time. Get it right before you put it out there. RUBBISH.

error message saying I had too many appointments. I've had the problem each time I try to book on line. There is no i.t. helpline. This is an appalling website. Not fit for purpose.

I was sent an email to book an X-Ray. I got better and wanted to cancel this. THE LINK TO "HELP" DOES NOT WORK. So I emailed the appointments site - they said couldn't do it and gave me the SAM... See more

Site is down, again. Or is simply unable to to connect ( 403 - request denied ))And I’m unable to manage my appointment for bloods . Very poor .

Utter useless process. What is wrong with you guys who install systems that take us back to a totally inefficient blood test facility at Horsham Phlobotomy service. I could until recently walk in, tim... See more

I tried to book a blood test in the normal way, but was directed to 'Swiftqueue' which I consider to be an unsuitable name for this company. The earliest booking date was 20 days which on average is a... See more

There is a swift queue clinic inside our local GPs at evergreen surgery. My personal advice would be to wait and have a proper nurse take your bloods from your GP clinic. I have always found the ambie... See more

Impossible to use this website to book a simple blood test ! Has the NHS gone mad ???? This use to be so simple to get as you used to just walk in and take a number and wait your turn .... "... See more

This is the worst booking system for trying to book a blood test there was absolutely nothing wrong with the previous system 100% perfect the new system is not user friendly ive just wasted 45 minute... See more